StubHub

The best description of StubHub is "Horrific." I spent hours trying to navigate the app/website/customer-service hoops trying to get to all my tickets. The software is overly cumbersome and very user UNfriendly. They sold me a parking pass in March that I wasn't able to receive until August at 8:30pm the night before my concert. Who sells (or more correctly, allows people to sell) tickets they cannot immediately deliver? I spent hours on the phone over 3 calls to customer service, waiting for a representative to pick up.

Scammed tonight and hearing many others are too. Waited two hours on phone with customer service and they basically said they would investigate within 48 hours. Tough night to hear that! Drove to stadium, paid for parking and they do nothing for any of that. Avoid StubHub!

I wanted to buy tickets for twenty one pilots. You had to pre-register for Ticketmaster and I didn't make the cut. I looked on stub hub the day the pre-sale came out and I was so happy they were offering tickets! I purchased some right away (naively) for 135$ a ticket in nose bleed seats. The next morning, I looked on Ticketmaster and there was great seats for 100$ a piece! I tried to return my tickets to stubhub and there is a strict no return policy. You HAVE to sell your tickets for a quarter of the price you sold them for. I have my tickets listed for 60$ a piece and no one may buy them unfortunately and I'm out 300$! Only buy from stubhub if it is a last resort. Otherwise stay far away.

I wish I had read other reviews. Bought tickets, Got confirmation. But never received the actual tickets. Called while in route to the football game. Overseas call center tried to help but call dropped after 45 minutes and didn't call us back (we asked them if they could call back and they said they would, but never did). Got to game and went to ticket resolution. They said to call StubHub and ask them to convert tickets to SeatGeek because they work with that organization. Called back and they couldn't help. Tried to help us get nosebleed seats, but same problem, could not receive tickets, don't know why. Got refund and thankfully stadium had 2 seats together in the last row of stadium. Not what we planned on. While in ticket resolution heard many others with the same problem. Will never use StubHub again.

Concert was cancelled and rescheduled due to covid, I transferred them to my friend and thought I had successfully removed them from stub hub for resale but was wrong. They were sold to someone else a few weeks later and I immediately went on to rectify the issue and was told by stub hub that I was being charged 100% of the ticket value due to my technical error. The concert has numerous tickets still available and is still a month away. Stub hub explained that due to me causing them an inconvenience I should pay them 100% of the ticket price anyway. What inconvenience is there? The buyer can buy other tickets that are available and has more than a month to do so. Not everyone is technologically savvy and mistakes happen. To pay 100% for tickets you cant use in not an appropriate penalty. I will never be using stub hub ever again!

Stubhub sucks BIG TIME!.
They over charge both buyers and the sellers and are rip-off artiists.
I sold some tickets and the buyer wanted to back out since he 'felt' that the seats were not to his liking. The fact is, he bought the tickets knowing exactly where they were but probably just changed his mine and Stubhub just gave him his money back, charged my account back and also hit me with a 40% Stubhub '$#*! tax' just because they said they can.
They are worse then any gov't agency I have ever dealt with.
If you don't want to get ripped stay away from stubhuib and find yourself an honest decent local ticket broker you can trust and that will be fair and honest with you.

They took my money 4 months before the event. Come day of the event? No tickets.
They said they would refund my credit card within 7 days...3 weeks and 5 phone calls later?
Had to have my credit card company pursue fraud charges against them! No refund!
They are immoral thieves! Sure they work for alot of people but they also screw also of people and
Have no customer service following through with their refunds!

I purchased the tickets and in the description it said Yankee Audi club and Pepsi Club access free food and beverage beverage no alcoholic beverages included when I got to the stadium and went there to go eat I was told Audi / Pepsi Club access is free for everyone and there's no food included! I Spent an extra 120 on these tickets because of the way they made you believe you were getting a package with food included! It wasn't just us there was a bunch of people who it happened to! Never get anything from this site again!

Listed tickets for sale on stub hub. After a month the tickets no longer could be viewed on my listings. I no longer wanted to sell them so I did not worry about them. After the event, I was charged by StubHub for never transferring tickets. I was never made aware of any sale and they refused to refund me my money. Would not recommend doing anything with this 2nd market company.

Stubhub holding my money after all of my tickets were sold. The event have took place already and suddenly my account cannot login. I talked to their customer service couple times but they didnt give me a fine solution. Then eventually the *******@stubhub.com sent me 2 times email and ask me to provided a proof of my listed (sold) tickets. I sent to them twice and it said will give the solution after 48 hours. It's BS, I've been waiting over 48 hours since last saturday (Feb/9/2019) till today and yet they didnt give me my money from the payment that supposed arrive at my paypal. C'mon stubhub, you kidding me!

Stubhub = big company but lack of business ethical

I purchased tickets stating TBD - I then called in and asked if this mean the same concerns seat are near the stage. The representative stating yes because your paying allot of money. I think later received the tickets and the seats were way in the back and I paid 100 more then other people that will be closer then I am. I was told I can repost them to get my money back but they stated if I do sell then I will not get my money back until 5 days after the event. This website/business is a $#*! show with no integrity.

Worst experience ever, until now i'm struggling with this website, i had some troubles uploading my tickets so i requested the customer care assistant for more than 1 month, all my questions were not answered and my concerns were not explained. The date of the event was getting closer so i emailed them that should i cancel this sale because i'm still facing problems, of course they replied back 1 week later saying that you have failed to upload the rest of the tickets( which i constantly explained that i don't have more tickets) and i was fined 360 euros + my 60 euros tickets were not sold. What a shame of a website. Worst customer care ever, they simply don't care and do not want to even help.

We were attending a concert, heading to the parking lot address that StubHub provided. For some reason the street was blocked off and we were not allowed to go in to find our parking lot. So we had to follow the cars around to a different parking lot, which then had to pay for another parking or be routed back out of the line, which we waited for 30 minutes in. I bought another parking ticket, and then called StubHub. The next day told them I had the receipt for my parking ticket along with the rearview mirror, parking pass, and they still would not refund my money.

I purchased two ticket totaling $250.00 from these con artists. I agreed for both performers since they are equally billed. Bonnie Raitt is sick and has cancelled. Stubhub will not refund me back my tickets. I was told it was out of their control if Bonnie Raitt cancelled. It is totally out of my control, I have never heard of not being refunded ticket price if a star cancelled their performance. Don't every buy from Stubhub. Agree with other remarks they are awful!