StubHub

WARNING! Don't ever order from #stubhub! Because I entered a PO Box number and contacted them with a updated street address and tickets was rerouted in plenty of time to receive my tickets. Never received my tickets up-to the day of the concert and they will not refund your money. Customer Service is terrible! On hold over 3 hrs! I've called everyday for 7 days to just get the run around. So I'm out $390!

I listed and sold tickets for an event and immediately on the day of sale notification attempted to print Stubhub's pre-printed UPS shipping label. When it did not work, I spent a month sending emails and making multiple phone calls to try to resolve and after several hours of wasted time was finally able to get resolved. While Stubhub is very stringent and inflexible about rules that govern both buyers and sellers, the organization appears to care less about how it supports either party as long as Stubhub is collecting their guaranteed money. I will never buy or sell with them again.

After numerous phone calls and being put on hold for an hour at a time I realize stub hub does not care about customer service.stub hub emailed me an said there was a glitch in their system but does not understand what doing the right thing is all about! They prevented me from reselling my billy joel tickets, Acknowledging they are wrong but refuse to make it right!Now i understand why there are so many people complaining about there quality of service.there are other sites you can use!i suggest you do

Too bad ZERO stars is not an option. This company is brutal to deal with. No refund 2 years after the original concert date -- maybe a law needs to be changed. Then I tried to relist my ticket for sale and their were so many technical glitches the stubhub agent could not even get it listed. I was told to clear my browser cache 3 times! That must be the go to answer :( I will never do another transaction with this company! If you decide to, you have been forewarned.

I have contacted my credit card company and told them about the Fraudulent way you sold me (overpriced) tickets to this event. I don't know how you hijacked the real web site to direct me to you but I discovered you are a fake. Phony, lying.company that has a review rating well below 2 because of your fraudulent practices. I read your reviews and see that despite your 100% guarantee, you often leave customers standing at the venue without tickets. I am just very pissed off at how you scammed me and will to whatever it takes to get my money back including small claims court if necessary. It should be an easy win since I can produce dozens of reviews of scams that you have committed as proof of your questionable business practices.

As soon as I paid, Stubhub contacted me saying the seats were in the wrong section but they would switch them for equal or better seats, or give refund. I stupidly chose to get other seats, and so begins 8 months of empty promises, emails, and long phone calls where I have to retell the story to each Stubhub person every single time, minimum call was about 45 minutes long, each time ending with a promise that they will send tickets within a few days. Nope. Today is the day of show and now all they have for me is "Sorry, but you can get a refund". Tickets are now 2x the price at least. My advice: take the refund immediately and go elsewhere.

Steer away from these jokers terrible service took our money quickly but never got our tickets! We were told refund would be issued but would take 8-10 business days and it wasn't a small amount! We had to re-purchase tickets again with a more reliable company that morning of which were available immediately! Not like StubHub "oh we have to contact seller and confirm with them ", usually takes hours or days! AVOID THEM! Almost ruined our day but made the football game

StubHub treats their sellers like crap. One time I was robbed because a buyer committed fraud. They offered me no explanation or warning and just deducted the money out of my account. I decided to give them one more chance and when I sold a ticket the next time it took them 11 business days(2 weeks) just to process the payment at which point I'm still waiting what will most likely be another week before the money is finally in my account. So you will either get robbed or wait close to a month to get your money. Sell on SeatGeek or Ticketmaster. Better service for their sellers.

For the first time ever, I bought my soccer tickets from them, $50 worth ticket for $450. I am ok with the price. However, after waiting 2 months just couple of weeks before the event, they sent me email that my the tickets are not available anymore!
Meanwhile they confirmed my order etc. etc. And not to mention had my money, couple of thousands in total for two months and I had to pay the credit card interest along the way!
I called customer service they kept repeating the same garbage over and over... blaming the ticket seller/event organizer. NO apologies whatsoever!
This is in United States of America, not any third world country, well unless we intend to head towards that direction!
There are so many issues with airliners, ticket sellers... the list goes on and on but our leaders do not want to do anything about these crooks. They are too busy winning elections!

Do not use StubHub! I originally purchased tickets for $50 two weeks in advance for an event. They never provided the tickets. When I called Customer Service standing outside the venue an hour before the event start, the guy offered replacement tickets and told me there would be no additional cost. He then proceeded to cancel my $50 order without my consent and told me I had to pay $120 if I wanted to get into the event. What a scam! This company is a fraud pulled the old bait-and-switch. I don't know how they can continue running as a legitimate company when they don't comply with their own policy. Use a more reputable company like Ticketmaster if you want real tickets for the price they actually post and comply with on their website.

We purchased 3 tickets to the Harlem globe trotters for my sons bday it was on his birthday day kinda special thing payed 270 for tickets and haven't heard anything about event except postponed i dont need the tickets now and how do u sell tickets that r expired and cancelled makes no sense to me and well my kids the only one disappointed cause our money's caught up in the b. S.

I purchased two tickets and spent $266 on what I thought were good seats. I printed my tickets and saw that the list price on each ticket was $35 - meaning I spent $266 after taxes and fees when I should have only spent $100. Due to the nature of the site being a marketplace, there is no way to know whether or not the seller is listing at a fair price. I recommend doing some very serious research on the seats if you can - reps from the company will mostly just say "I understand that you're upset" rather than be any sort of help.

Will never use Stub Hub again. Worst customer service experience I have had in all of my years. I was looking to take 10 of my employees to a Red Sox game. I found some tickets in the Right Field Roof Box. It showed 10 different seat numbers. I buy the tickets and get an email that states Standing room only. Stub Hub will not refund these overpriced tickets. I am disputing with AMEX. Called and was on hold for 47 minutes. Not one person could help. Stubhub is better off letting the phone ring and not letting their people pick up. The service was that bad