Spokeo Reviews Summary
The company's reputation is marked by a significant divide in customer experiences. On the positive side, some users appreciate the platform's ease of use and the depth of information provided, finding it helpful for various searches. However, a substantial number of reviews highlight serious concerns regarding billing practices, lack of refunds, and the accuracy of the information. Customers frequently report unexpected charges, poor customer service, and technical issues with the site. Overall, while there are users who find value in the service, many express frustration over perceived scams and inadequate support, indicating a need for improved transparency and reliability.
This summary is generated by AI, based on text from customer reviews
Please do not use spokeo they are a $#*!ing scam and don't give you any info and will save you card info. $#*! that! Please take some advice if you have to use a site to look up and old friend or phone number you better off not knowing what does t want to be found seen or heard that's why there's Facebook if you can't find them there let that $#*! go!
I started my address search with 411.com. When they did not have the information I was looking for, I saw the pop up from Spokeo, that promised me they HAVE the info I was looking for, and I can retrieve it with my free trial. I paid my $1.95 for the trial, expecting to see the information I was promised, and there was none... Only a second offer promising me that they would have the information I was seeking if I paid another $4.95 to get that single address verification. SCAMMERS. I am cancelling my membership AND my Credit card so that they cannot continue to charge me.
Dear Alice,
I understand your concern and certainly wish to assist in resolving this issue. Please allow me to explain about Spokeo. We are a search engine that specializes in finding people. Many of our customers have had the opportunity to reunite with lost family, friends, and loved ones, and that is something we are proud to be a part of. Or information comes from sources located within the Public Domain, and sometimes that information is not always up to date. I sincerely apologize for any misunderstanding, and any inconvenience this experience has caused. Please feel free to contact us directly by phone at 888-906-0850, or via email at customercare@spokeo.com should you have any further questions or concerns regarding this issue.
Sincerely,
Spokeo Customer Care
I had previously written a review entitled Beware of Spokeo.
Spokeo responded to my complaint and has refunded the 3 month subscription that I had no idea I had signed up for.
I now give them a good review as they took my issues seriously and redpned in a positive manner to keep a customer happy.
Dear Linda,
I appreciate your concern, and wish to assist in resolving this issue. Please allow me to explain the charges associated with the specific subscription you selected. When you signed up you selected our Single Search with Premium Trial plan, which provided you with an initial $0.95 Single Record as well as additional free Premium access for 7 days. Unfortunately, because the trial was not cancelled within 7 days, a recurring subscription fee of $19.95 began to charge. I would be happy to issue full refunds for these charges, please contact a member of our Customer Care Team by calling 888-906-0850 at your earliest convenience. We look forward to hearing from you.
Sincerely,
Spokeo
Spokeo sucks! When you first enter a name phone number or email address it populates and looks as though they've got all this information that they're going to give you and then my response that I received after I paid was we don't have any information on this person name phone number or email address they provided zero information! But of course I was charged up the *SS anyway.
Dear Christine,
I understand your concern and certainly wish to assist in resolving this issue. Please allow me to explain about Spokeo. We are a search engine that specializes in finding people. Many of our customers have had the opportunity to reunite with lost family, friends, and loved ones, and that is something we are proud to be a part of. Or information comes from sources located within the Public Domain, and sometimes that information is not always up to date. I sincerely apologize for any misunderstanding, and any inconvenience this experience has caused. Please feel free to contact us directly by phone at 888-906-0850, or via email at customercare@spokeo.com should you have any further questions or concerns regarding this issue.
Sincerely,
Spokeo Customer Care
I trusted SPOKEO to be a serious business, however, after I used their services and discovered to be unsatisfactory, I canceled my account the same day and I called them to make sure it was canceled. Three months later my bank has notified me that SPOKEO had taken TWO payments on November 16,2015, one payment was for $13.95 and a second payment for $17.85, when I confronted them with this false charges they refused to recognize my claim saying they couldn't find any record of my account! Well, I wonder why would they have a record of my account if I had already CANCELED THREE MONTHS AGO? Why am I still being charged for a service I am not receiving and why isn't my claim being honored and my money being REFUNDED? PLEASE I WANT JUSTICE and I want them to STOP STEALING MY MONEY NOW...
D. S.
Dear Dolores,
We understand your concern and wish to assist in resolving this issue. Spokeo Subscriptions are set up to automatically renew so that those who do use our services on a regular basis can do so without service interruption. We are more than happy to comply with any customers wishes to terminate their account. Please contact a member of our Customer Care Team at 888-906-0850 and please provide your name, email address associated with your account, and the credit card that was used to make the purchase.
We're happy to help.
Thank you,
The Spokeo Team
Did. 95 cent one-time look-up. What did I get Nothing! But a constant request for Up-charge! They will take your money and give you nothing. Don't listen to their bull$#*! responses on here... they are scam artists and nothing else.
Dear Frank,
Please allow me to explain the charges associated with the specific subscription you selected. When you signed up you selected our Single Search with Premium Trial plan, which provided you with an initial $0.95 Single Record as well as additional free Premium access for 7 days. Unfortunately, because the trial was not cancelled within 7 days, a recurring subscription fee of $19.95 began to charge. ​ We would be more than happy to issue a full refund to you for these charges. Please contact a member of our Customer Care team at your earliest convenience so we can assist you further. ​
Thank you, ​
Spokeo
Dont give them your credit card I did a one time check for a few dollars i dont rember the exact amount and then i cancelled the same night-----they cont. To charge my account for 6 months 17.95 and when i called the female on the phone who was really nice and promptly started a refund lets see if i really get it she did say if you dont see it in a month call us back :( REALLY another scam because they prey on people who lives are really busy or have money mangers who havent asked them about the charge oh yeah and I changed my credit number and guess what? They automatic charged me--- transferred to the new card number the female on the other line admitted that they do that shame on them! Tricky little bast-----
Dear Gina,
We understand your concern and wish to assist in resolving the issue. All Spokeo Subscriptions are set up to automatically renew, unless a single search is purchased. Details of exactly how much you will be billed, and how often said charges will be made, are detailed in our terms of use disclaimer which must be agreed to before any transactions can be made. This information is also sent in a confirmation email to the email address you provided when you signed up and is located in the section entitled "Managing your Spokeo Account". We apologize for any misunderstanding, or inconvenience this issue has caused. Please feel free to contact a member of our Customer Care team by calling 888-906-0850 at your earliest convenience should you have any further questions or concerns regarding this issue.
Sincerely,
The Spokeo Team
Since they had my email address and credit card number, I assume I made a search, although I have no recollection of doing so and none at all of Spoken itself. When I called they said I had signed up for a subscription through April for 23.70, When I further complained, they issued a refund of $11 -- obviously not what I was looking for when I called (which was a total refund). I have no idea whether the site has any value, only that they ripped me off pretty good and I would not have realized it had I not checked my credit card bill carefully.
Dear Robert,
We would like to thank you for addressing your concerns here, and are happy to assist in resolving this issue. All Spokeo subscriptions are set up to automatically renew, unless you purchase a single record search. We would be happy to issue a full refund, please contact a member of our Customer Care team by calling 888-906-0850 at your earliest convenience. We're happy to help.
Thank you,
The Spokeo Team
So lets start at the beginning. A couple of weeks ago a friend of mine needed some information on someone so i went on this site and payed about one dollar for the search. The search provided me no extra information than what the free information provided. That's not the bad part though, About a week later I found a 20 dollar charge from Spokeo on my bank account. I immediately contacted support requesting a refund and asking what this charge was about. Apparently when i payed one dollar for that one search the site also signed me up for a monthly 20 dollar subscription. It did not clearly state that i was signing up for a subscription and I did not want or need the subscription, not to mention that i could not afford it. Simple, just ask for a refund right? WRONG they told me that they could not issue a refund because I gave my consent and it was an auto payment. This started to anger me very much, It BARELY told me that i was signing up, if it did i would have canceled it. I've seen sites do that before, kind of a way of tricking the consumer. However, any other sites would have refunded me but not Spokeo, they refused to refund me, The charge was even still processing when I contacted them. I understand that if i physically gave my consent to sign up then it is my fault. But I did not want the subscription and If it was explained that i was signing up at all then it was probably some fine print at the bottom of the page. Even so, I should have received a refund and I am extremely upset with this entire situation. Not to mention the customer support took 3 days to respond (estimated 1-2 days). I will never do business with Spokeo again and would advise that anyone else follow.
-Edit 11/18/2015. After not giving up and emailing spokeo back they properly issued me a full refund without any questions. Due to the refund I have a small bit of respect for the company since they did in fact refund me. I advise that if anyone has the issue i have had above, Please don't give up because it was not your fault and once spokeo understands that point they will refund you. 1 Star changed to 3 stars for Support
You think you're only being charged. 95 for a phone number lookup but if you don't CANCEL your SUBSCRIPTION- you don't know you signed up for with 7 days, you will be charged $19.95! When I called, they didn't even offer to refund the charge when I said I didn't sign up for it! RIP OFF!
Dear GH,
We want to make sure that your experience with Spokeo Customer Care is a positive one. I personally would like to thank you for addressing your concerns, and am happy to assist in resolving this issue.
Please allow me to explain the charges associated with the specific subscription you selected. When you signed up you selected our Single Search with Premium Trial plan, which provided you with an initial $0.95 Single Record as well as additional free Premium access for 7 days. Unfortunately, because the trial was not cancelled within 7 days, a recurring subscription fee of $19.95 began to charge. I would be happy to issue a full refund for the charges associated with your account. Please feel free to contact me directly should you have any future questions or concerns regarding this matter by calling 888-906-0850 at your earliest convenience.
Sincerely,
Spokeo
Today I performed a search for a phone number and was charged 1.95, but never received the results from the search. When unable to log in to the site, I contacted customer service. The person I spoke with attempted to supply instructions to view my results. While I had been waiting to speak with him, I performed the same search on 411.com and got the number I needed for free (and with a lot less hassle). When I told him this and asked for a refund, he told me that was not possible. He then asked if I would like for him to perform a complimentary search and go over the results with me. I replied that what I wanted is to view what I paid for, so he again attempted to supply instructions to log in, but got frustrated with my insistence that he stay on the line with me until I was able to successfully log in and view the results I had paid for. Suddenly, he interrupted me to indicate that he had refunded my payment and closed my account. Again he tried to leave the phone call, but I requested a confirmation number and his name. He did provide a confirmation number for the refund and indicated that I will receive no further charges, but would only provide his first name. When I pressed for that information, he gave only an 'identifying employee number'. While I had been speaking with him, I was reading all of the bad reviews from individuals, indicating that their card was charged for a monthly membership after similarly paying for only one search result. To be certain that I wouldn't receive future charges to my card, I accepted his offer to connect me with a supervisor. After about 3 minutes on hold, he came back on the line saying he was about to connect me and then the call was disconnected. I never got to speak with a 'supervisor'. Warning to all: do NOT provide your payment information to this site. It's a ripoff and then you have the added worry that you may be charged for something in the future. I will check my credit card site daily until I see the charge has been refunded and will be vigilant about watching for future charges. What a total waste of time today!
Dear Laurie,
We’re so sorry to hear that you weren't able to find what you were looking for, and for your experience contacting Customer Care. Our site showed "We Found a Match" because several of the result fields were populated. However, we’re sorry to hear that our service was unable to meet your expectations and provide a full name. Our phone listings typically can provide more information. Spokeo does not originate or create data, so our data reflects that of the original sources. We want to make sure that you are helped fully with your account, and we would like to get your feedback regarding your call to address this further with you. Please contact our Customer Care team at CustomerCare@spokeo.com or by calling 1-888-906-0850 and explain your concerns. Thank you!
Sincerely,
Spokeo Customer Care
I signed up for one profile search for 95 cents and they billed me for $19.95 and said that I didn't cancel my 7 day trial in time. What 7 day trial? I didn't know anything about a 7 day trial. I wouldn't have signed up for it if I had known.
As soon as I found this charge on my account I called them. It was on a Sunday. Surprised they answered. The representative said there was nothing he could do about it because it was my fault. I wasn't giving up. Then he said he could issue me a $9.95 credit. I said no I wanted a full credit. He said no. I asked to speak to a manager. He leaves and comes back and said he spoke to a manager and that he was authorized to issue me a full credit. Said I should receive it within 7 days.
I told him I saw all the complaints from people who are having the same problem I'm having. He said nothing.
Now I must wait to see if I get the credit. What a pain in the a#&!
Dear Randi,
We would like to thank you for addressing your concerns, and are happy to assist in resolving this issue.
Please allow me to explain the charges associated with the specific subscription you selected. When you signed up you selected our Single Search with Premium Trial plan, which provided you with an initial $0.95 Single Record as well as additional free Premium access for 7 days. Unfortunately, because the trial was not cancelled within 7 days, a recurring subscription fee of $19.95 began to charge. We would be happy to issue a full refund associated with your account. Please contact a member of our Customer Care team by calling 888-906-0850 so we can further assist you.
Sincerely,
Spokeo Customer Care
These low life's repeatedly fraudulently charged my card for services I never asked for or used. BEWARE.
Dear Jackie,
We want to make sure that your experience with Spokeo Customer Care is a positive one and wish to assist in resolving this issue. Please allow us to explain about Spokeo. We are a search engine that specializes in finding people. Many of our customers have had the opportunity to reunite with lost family, friends, and loved ones, and that is something we are proud to be a part of. We sincerely apologize for any misunderstanding, and any inconvenience this experience has caused. Please contact us directly by email at customercare@spokeo.com, or at 888-906-0850 we would be happy assist with this issue.
All the best,
The Spokeo Team
I haven't actually put my information in to pay for spokeo... I am giving a bad review, because when I went to go pay, it had me logged into someone's account that I didn't even know... I was on my cellphone so it wasn't an issue where someone didn't log out either. Her card info was in there and everything. I'm so glad I looked before hitting submit, so that I didn't accidentally charge someone else! I googled this to see if this was a common problem, and hadn't found anything, so I wanted to put this in a review just in case someone else comes upon the same issue. I'm thinking about calling to inform the company, because that seems fishy and insecure to me. I won't be putting my card information into Spokeo. No thanks!
Hi Charity,
Thank you for reaching out to us. We take situations like this very seriously and want to ensure you're helped. Please contact a member of our Customer Care Team at 888-906-0850 and explain your situation so we can investigate it further. Regarding your credit card information, Spokeo uses the highest level of encryption to ensure your information is protected when purchasing our services. We apologize for any inconvenience.
Thank you,
The Spokeo Team
THIS SITE IS A TOTAL SCAM AND FRAUD.
I paid my "premium" membership fee to find that fee covered ONLY email addresses. Each additional item one checks is an additional monthly fee. For example reverse phone numbers, name, address would be 3 added fees.
When I wanted a refund, they would only refund one-half of the $29.80 fee ($14.85).
Customer service representative was not very friendly; but, one could see why with all the complaints shown here.
SAVE YOUR $$$$. I'm still wondering how they continue to operate with so many unhappy former clients.
Dear Ronn.
We want to make sure that your experience with Spokeo Customer Care is a positive one and wish to assist in resolving this issue. Please allow us to explain about Spokeo. We are a search engine that specializes in finding people. Many of our customers have had the opportunity to reunite with lost family, friends, and loved ones, and that is something we are proud to be a part of. We sincerely apologize for any misunderstanding, and any inconvenience this experience has caused. Please contact us directly by email at customercare@spokeo.com, or at 888-906-0850 we would be happy to give you a complimentary subscription to our Premium Services.
All the best,
The Spokeo Team
No results, no money back. Joke, save your money!
I signed up for 1 month, $13.95, THEY signed me up for 6 months, almost $30.00.
Did I mention, no results?!?!?!?
Dear Lynnette,
We want to make sure that your experience with Spokeo Customer Care is a positive one and wish to assist in resolving this issue. Please allow us to explain about Spokeo. We are a search engine that specializes in finding people. Many of our customers have had the opportunity to reunite with lost family, friends, and loved ones, and that is something we are proud to be a part of. Our information comes from sources located in the Public Domain, and at times that data isn't always up to date. We sincerely apologize for any misunderstanding, and any inconvenience this experience has caused. Please feel free to contact us directly by email at customercare@spokeo.com, or at 888-906-0850 should you have any further questions or concerns regarding this issue.
All the best,
The Spokeo Team
This site charges you for each category that you want to look up. Example, after I paid my membership fee I thought I would be able to look all categories. No! I had to pay for name search. I had to pay for phone number search. There are 7 different categories and you must pay for each on top of your membership fee. To make matters worse you only get 20 searches for each category. There are better sites out there for less money
Dear Tristan,
We're sorry you feel this way, and want to ensure you are helped with this issue. Spokeo premium membership is designed to have a broad appeal for general consumers who use Spokeo to help them reconnect with old friends and acquaintances. Spokeo premium membership offers search quotas which will suit most consumers at an affordable price. Spokeo’s add-on memberships increase your quota for near limitless searching. These plans generally appeal to professionals whose work routine includes constant people research. Please give us a call at your earliest convenience at 888-906-0850, we would be happy to give you a complimentary reset of your quota. We look forward to hearing from you.
Sincerely,
The Spokeo Team
I cancelled my subscription in June and they continued to charge me for July, August and September. At first the rep. Offered a 1 month refund. When I pressed the issue he then gave me another month refund, but refused to give me the 3rd. Month. I followed their policy and yet they did not. I think they do this on purpose from what I have gathered from reading different reviews. Shame on you Spokeo for taking advantage of people.
Dear Lorie,
We understand your concern and wish to address this issue. When users sign up for a Spokeo Subscription, they are required to enter in a full 16 digit credit or debit card number along with the card's matching security code, cardholder name, card expiration date, card billing zip code, and enter a valid email address which becomes the username associated with the account. Once this information has been entered, the Terms of Use agreement, which clearly states how much you will be charged, must be checked and agreed to and then the "Purchase" button must be hit. Once these actions are completed, a purchase confirmation receipt is also sent to the account's email address. Please feel free to contact us should you have any questions or concerns.
Sincerely,
The Spokeo Team
I was charged monthly 19.95 for the last three months without knowing it. All I did was buy a. 95 cent profile. Then I was charged. Did not see it on my bank statements until yesterday. I was clearly tricked into giving them my credit card number. Scam!
I'm sorry for any misunderstanding and certainly wish to help resolve the issue. When you signed up you selected our Single Search with Premium Trial plan, which provided you with an initial $0.95 Single Record as well as additional free Premium access for 7 days. As long as the trial is cancelled within 7 days, the account does not continue. Because your trial was not disabled within 7 days, a recurring subscription fee began to charge. Accounts of this type automatically renew if left active to prevent any service interruption. We try to make this very clear by detailing this on our payment page, including it in the disclaimer which has to be agreed to before the purchase is processed. In addition, the information is included in the confirmation receipt sent immediately after payment, as well as in our Terms of Use. I do apologize again if this was unclear in any way.
I fell for the free trial. Thought that I cancelled it. Never got another email about continuous charges to my account. Never ever give these guys your account # unless you are vigilant about checking all charges. I get a hundred charges a month due to travel and finally noticed the sneaky charges. If they were legit they would have seen I NEVER used it but for the 1st time and instead they just took the money and ran. Criminals!
I do many things via internet and have for years. Spokeo is the only company that I can recall that does not send a notice/email when a card is about to be charged... or at least has been charged already (i. E. a receipt).
Dear Karen,
We're sorry for any misunderstanding and certainly wish to help resolve the issue. When you signed up you selected our Single Search with Premium Trial plan, which provided you with an initial $0.95 Single Record as well as additional free Premium access for 7 days. As long as the trial is cancelled within 7 days, the account does not continue. Because your trial was not disabled within 7 days, a recurring subscription fee began to charge. Accounts of this type automatically renew if left active to prevent any service interruption. We try to make this very clear by detailing this on our payment page, including it in the disclaimer which has to be agreed to before the purchase is processed. In addition, the information is included in the confirmation receipt sent immediately after payment, as well as in our Terms of Use. I do apologize again if this was unclear in any way.
About the Business
People search engine and free white pages finds phone, address, email, and photos. Find people by name, email, address, and phone for free.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Chris,
We understand your concern. Please allow me to explain about Spokeo. We are a search engine that specializes in finding people. Many of our customers have had the opportunity to reunite with lost family, friends, and loved ones, and that is something we are proud to be a part of. Or information comes from sources located within the Public Domain, and sometimes that information is not always up to date. I sincerely apologize for any misunderstanding, and any inconvenience this experience has caused. Please feel free to contact a member of our Customer Care team by calling 888-906-0850 or email CustomerCare@spokeo.com, We're happy to help!
Sincerely,
Spokeo