I trusted SPOKEO to be a serious business, however, after I used their services and discovered to be unsatisfactory, I canceled my account the same day and I called them to make sure it was canceled. Three months later my bank has notified me that SPOKEO had taken TWO payments on November 16,2015, one payment was for $13.95 and a second payment for $17.85, when I confronted them with this false charges they refused to recognize my claim saying they couldn't find any record of my account! Well, I wonder why would they have a record of my account if I had already CANCELED THREE MONTHS AGO? Why am I still being charged for a service I am not receiving and why isn't my claim being honored and my money being REFUNDED? PLEASE I WANT JUSTICE and I want them to STOP STEALING MY MONEY NOW...
D. S.
Dear Dolores,
We understand your concern and wish to assist in resolving this issue. Spokeo Subscriptions are set up to automatically renew so that those who do use our services on a regular basis can do so without service interruption. We are more than happy to comply with any customers wishes to terminate their account. Please contact a member of our Customer Care Team at 888-906-0850 and please provide your name, email address associated with your account, and the credit card that was used to make the purchase.
We're happy to help.
Thank you,
The Spokeo Team