Spokeo Reviews Summary
The company's reputation is marked by a significant divide in customer experiences. On the positive side, some users appreciate the platform's ease of use and the depth of information provided, finding it helpful for various searches. However, a substantial number of reviews highlight serious concerns regarding billing practices, lack of refunds, and the accuracy of the information. Customers frequently report unexpected charges, poor customer service, and technical issues with the site. Overall, while there are users who find value in the service, many express frustration over perceived scams and inadequate support, indicating a need for improved transparency and reliability.
This summary is generated by AI, based on text from customer reviews
I got a call from a phone number that I didn't know. Having an issue with an annoying ex that rears his head from time to time, I wanted to see who the number belonged to. They claimed to have information on this number. I paid $9.95 for the information. What did it tell me? Absolutely nothing of use! No name, no address, nothing! How can you say you have information on a phone number when you don't? Like I really care if the carrier is Verizon! What good is that information? This is information on the neighborhood. So what? Don't waste your money!
I signed up for their e-mail search by accident ($14.85 for three months) when I wanted phone search and was told there was no way to switch the subscription and that I could purchase the phone search for an additional $14.85 for three months.
BUYER BE AWARE: every type of search you want to do is an extra cost with Spokeo; there is no all-in-one subscription; example: e-mail vs reverse phone vs name vs address; each search type has its own pricing plan. So I advise everyone out there to be very careful when you are signing up with Spokeo as they do not make this clear enough during the sign up process.
Dear Steve,
We're sorry you feel this way and wish to explain. During the sign up process we try to make our terms and conditions clear by stating it on the Spokeo purchase page, and by including it in the disclaimer which must be agreed to before the purchase can be processed. This information is also included in the confirmation receipt sent immediately after payment. We're sorry for any misunderstanding.
Spokeo
Spokeo is a scam. In the big print, they advertise various search functions for a modest price, on a per use basis. In the fine print they enslave you to a big recurring charge for services not one in a thousand will use frequently enough to justify the charge. Basically, they are preying on people who don't review their credit card bills.
Dear Richard,
We're sorry you feel this way and wish to explain. During the sign up process we try to make our renewal process clear by stating it on the Spokeo purchase page by including it in the disclaimer which must be agreed to before the purchase can be processed. This information is also included in the confirmation receipt sent immediately after payment. We're sorry for any misunderstanding.
Spokeo
If you accidently click on something, Spokeo will do a charge of $49.95 without even alerting you that there was going to be a charge because they already have your credit card #. After you pay to join Spokeo, all you get is names. If you want more info you have to pay for it. You can find the same info for free on peoplesmart, com whitepages.com or pipl.com etc
In order for a Spokeo subscription to be created, a user must navigate to our website at www.spokeo.com and either click on the "Sign Up" button or perform a search and click on the "Get Full Results" button. The user would then be required to enter in a full 16 digit credit or debit card number along with the card's matching security code, cardholder name, card expiration date, and card billing zip code. A valid email address is then entered that becomes the username associated with the account. Once this billing information has been entered, a Terms of Use agreement is checked by the user and then a "Purchase" button is hit. Once these actions are completed and the information is verified as valid and matching, the user must then fill out a brief survey and set an account password to begin using the subscription. A purchase confirmation receipt is also sent to the provided email address. Also, Our database covers a multitude of social networks, public records, marketing lists and more to reveal demographic details, public profiles, etc. Since there is no human involved, the data is not verified and might not be accurate. Moreover, many sources do not refresh their data often. Our Terms of Use states clearly that we are a Search Engine, and do not create, maintain or modify any of the information you see. For this reason, we cannot guarantee full or accurate information for every name, phone number, email address or username you search for, as the results vary so much from person to person.
Thank you
Cannot get in touch with anyone. I wrote an email and left a message the first night I ordered the trial. The site kept asking for more money and it charged me 14.95 and I just got billed. 17.95 this month.
Dear Sabrina,
We understand your concern and want to ensure you are helped. So that we can assist you with these charges, please contact a member of our Customer Care team by calling 1-888-906-0850 at your earliest convenience. We're happy to help.
Sincerely,
The Spokeo Team
I was supposed to be charged just $0.98 but ended up being charged £13.91 for what was supposed to be a weeks trial! What a rip off! Worst rip off company I have come across. Also a waste of time because they did not give me any info apart from the state (which I knew anyway).
Dear Frank,
I'm sorry for any misunderstanding and certainly wish to help resolve the issue. It is possible you selected our Single Search with Premium Trial plan, which provided you with an initial $0.95 Single Record as well as additional free Premium access for 7 days. As long as the trial is cancelled within 7 days, the account does not continue. Because your trial was not disabled within 7 days, a recurring subscription fee began to charge. Accounts of this type automatically renew if left active to prevent any service interruption. We try to make this very clear by detailing this on our payment page, including it in the disclaimer which has to be agreed to before the purchase is processed. In addition, the information is included in the confirmation receipt sent immediately after payment, as well as in our Terms of Use. So we can assist you, please contact a member of our Customer Care team at your earliest convenience by calling 1-888-906-0850, or by email at CustomerCare@spokeo.com. I do apologize again if this was unclear in any way.
They try to get you to join the auto debit plan and give you crap for results. I got more info from my own searches then they did. All they provided was city and state. What a ripoff!
Dear Bubba S.
We're sorry you feel this way and wish to clarify. Our database covers a multitude of social networks, public records, marketing lists and more to reveal demographic details, public profiles, etc. Since there is no human involved, the data is not verified and might not be accurate. Moreover, many sources do not refresh their data often. Our Terms of Use states clearly that we are a Search Engine, and do not create, maintain or modify any of the information you see. For this reason, we cannot guarantee full or accurate information for every name, phone number, email address or username you search for, as the results vary so much from person to person.
Thank you
Tried using. Looked at for 5 minutes and would not work. Canceled in six minutes. Refuse to give refund. BEWARE. They promise you a lot but give you carp.
Dear Dave,
We're sorry you feel this way. We want to make sure you are helped with this issue. Please contact a member of our Customer Care Team by calling 1-888-906-0850, or email CustomerCare@spokeo.com
Thank you,
The Spokeo Team
You will be billed for $19.95 whatever opt outs you choose. Customer service refunded half of this but I'll contact my bank about this charge. Very polite to me but a sleazy operation. How much do they take in before you realize this charge?
Dear Edward,
I'm sorry for any misunderstanding and certainly wish to help resolve the issue. When you signed up you selected our Single Search with Premium Trial plan, which provided you with an initial $0.95 Single Record as well as additional free Premium access for 7 days. As long as the trial is cancelled within 7 days, the account does not continue. Because your trial was not disabled within 7 days, a recurring subscription fee began to charge. Accounts of this type automatically renew if left active to prevent any service interruption. We try to make this very clear by detailing this on our payment page, including it in the disclaimer which has to be agreed to before the purchase is processed. In addition, the information is included in the confirmation receipt sent immediately after payment, as well as in our Terms of Use. I do apologize again if this was unclear in any way.
Sincerely,
Spokeo
I threw away about $35 trying to access an ex-girlfriends social media to see if she may have been chatting with someone other than me
Or cheating on me. What i got for about $35 was nothing more than a past and present address, i already looked that up for free on the internet. Total rip-off. What a scam, i wish i had been smart enough to recognize the difference between a B. S. ad/rip-off,
And a legitimate information service. Oh well, you learn from your mistakes.
Dear Matthew,
We're sorry you feel this way. Our database covers a multitude of social networks, public records, marketing lists and more to reveal demographic details, public profiles, etc. Since there is no human involved, the data is not verified and might not be accurate. Moreover, many sources do not refresh their data often. Our Terms of Use states clearly that we are a Search Engine, and do not create, maintain or modify any of the information you see. For this reason, we cannot guarantee full or accurate information for every name, phone number, email address or username you search for, as the results vary so much from person to person.
Thank you
Hooo 2 risky with this spokeo lot id only need t use the info once a lot of bad reviews looks like itl b difficult t stop em taking money from my account... they should have a 1 day only use of payment like thru paypal
Dear Paul,
We're sorry to hear about this. It sounds like there is an active subscription on your account. We want to make sure to help you, so please contact our Customer Care team at CustomerCare@spokeo.com or by calling 1-888-906-0850 and explain your concerns. Thanks!
Spokeo
Never, Ever use this company. If you sign up and cancel they will still charge you. Ever thing is wrong about this company. I read the agreement stating I could cancel anytime hassle-free online, which I did. I should have know something was wrong when I cancelled and didn't get a confirmation email. The information is of not much use either.
Dear Diane,
We're sorry you feel this way and wish to explain. It is possible that you signed up for one of our up-sells during the signup process. When you cancel your Premium Subscription, it does not automatically cancel any other subscriptions that might be active on your account. We want to make sure you are helped with this issue, so please call a member of our Customer Care team at your earliest convenience by calling 1-888-906-0850 so we can assist you.
Thank you,
The Spokeo Team
Spokeo is spot on, on their research but are very cheeky when it comes to canceling your 7 day limited trial. They either give you to a 500 Error when you try to unsubscribe, or if you use a backup link it sends you to a 404 Error. They make sure to make it as hard as possible for you to unsubscribe; my advice is if you can do everything else free, do it that way, and avoid this waste of time.
Dear Dairiz Q,
We're very sorry you feel this way, it is possible you were attempting to opt out at a time when our website was undergoing system maintenance. We try to make the opt-out process as simple as possible. For assistance removing your information from our database, please contact a member of our Customer Care team at customercare@spokeo.com, or by calling 1-888-906-0850. We're here to help.
The Spokeo Team
I payed $0.98 with a credit card to reverse look up a phone number.
A month later I review my credit card statement and see my $0.98 charge to Spokeo, and then another charge of $19.95 to Spokeo for "Subscription".
I called my credit card company to dispute the charge. My credit card company called Spokeo, we had a 3-way phone conversation and Spokeo agreed to cancel my subscription and refund my $19.95 payment.
Just another BS company trying to lure people into an automatic subscription, with automatic monthly charges to your credit card.
Dear B. D.
We are sorry you feel this way and wish to explain. When you signed up, you selected our Single Search with Premium Trial plan, which provided you with an initial $0.95 Single Record as well as additional free Premium access for 7 days. As long as the trial is cancelled within 7 days, the account does not continue. Because your trial was not disabled within 7 days, a recurring subscription fee began to charge. Accounts of this type automatically renew if left active to prevent any service interruption. We make this very clear by detailing it on our payment page, including it in the disclaimer which has to be agreed to before the purchase is processed. In addition, the information is included in the confirmation receipt sent immediately after payment, as well as in our Terms of Use. We do apologize again if this was unclear in any way.
Sincerely,
The Spokeo Team
This is a dishonest company DO NOT USE THEM. I did not sign up for 19.95 a month AT ALL. Spokeo hit my credit card and is charging me that amount and from what I've read they will do it until I stop them. I've already called my bank and reported the fraud. I had to do this because Spokeo says to cancel what they have inflicted upon me requires I have a login -- I DO NOT HAVE A LOGIN with these ripoffs.
Dear Peter,
We're sorry you feel this way. It is possible you selected our Single Search with Premium Trial plan, which provided you with an initial $0.95 Single Record as well as additional free Premium access for 7 days. As long as the trial is cancelled within 7 days, the account does not continue. Because your trial was not disabled within 7 days, a recurring subscription fee began to charge. Accounts of this type automatically renew if left active to prevent any service interruption. We try to make this very clear by detailing this on our payment page, including it in the disclaimer which has to be agreed to before the purchase is processed. In addition, the information is included in the confirmation receipt sent immediately after payment, as well as in our Terms of Use. In order for a Spokeo subscription to be created, a user must navigate to our website at www.spokeo.com and either click on the "Sign Up" button or perform a search and click on the "Get Full Results" button. The user would then be required to enter in a full 16 digit credit or debit card number along with the card's matching security code, cardholder name, card expiration date, card billing zip code, and enter a valid email address that becomes the username associated with the account. Once this information has been entered, the Terms of Use agreement must be checked and agreed to and then the "Purchase" button must be hit. Once these actions are completed and the information is verified as valid and matching, the user must then fill out a brief survey and set an account password to begin using the subscription. A purchase confirmation receipt is also sent to the account's email address. Please feel free to contact us should you have any questions or concerns.
Sincerely,
The Spokeo Team
It says they have a name and address. After you pay, it comes up unknown. Rip off.
Dear Sallee J.,
We're sorry you feel this way and hope to clarify. Spokeo People Search allows you to search for anyone by Name, Reverse Email, Reverse Phone or Username. Our database covers a multitude of social networks, public records, marketing lists and more to reveal demographic details, public profiles, etc. Since there is no human involved, the data is not verified and might not be accurate. Moreover, many sources do not refresh their data often. Our Terms of Use states clearly that we are a Search Engine, and do not create, maintain or modify any of the information you see. For this reason, we cannot guarantee full or accurate information for every name, phone number, email address or username you search for, as the results vary so much from person to person.
Thank you
This company's disclosures regarding the use of its service are not clear at all. I used the service to obtain a quick reverse look up of a number. Then, you are automatically signed up for a 7 day trial. However, I never received any type of email regarding such. Apparently, it is buried in the long customer agreement.
Of course, when I called to question the $19.95 charge, the representative informed me that I was now a monthly subscriber, since I did not cancel within the 7 day trial period. Of course, they kept my $19.95.
This company needs to be much more transparent. At a minimum, it should send you an email that your 7 day trial period is about to expire.
I will never do business with this company again and will be certain to share this with everyone.
I'm sorry for any misunderstanding and certainly wish to help resolve the issue. When you signed up for this service it provided you with an initial $0.95 Single Record as well as additional free Premium access for 7 days. As long as the trial is cancelled within 7 days, the account does not continue. Because your trial was not disabled within 7 days, a recurring subscription fee began to charge. Accounts of this type automatically renew if left active to prevent any service interruption. We try to make this very clear by detailing this on our payment page, including it in the disclaimer which has to be agreed to before the purchase is processed. In addition, the information is included in the confirmation receipt sent immediately after payment, as well as in our Terms of Use. I do apologize again if this was unclear in any way.
The Spokeo Team
I should have checked the review first before I signed up at Spokeo. I closed my account an hour after I signed up because their search doesn't actually work. I got an email after that I will not be charged but they charged me two months. I called them and they said because I closed one feature of the account and not the other one. What the hell is the other one but the search engine? I ended up paying for the two months and the interest on my card because Spokeo won't reverse the charges. Waste of money. They are scammers!
I'm sorry for any misunderstanding and certainly wish to help resolve the issue. Because your trial was not disabled within 7 days, a recurring subscription fee began to charge. Accounts of this type automatically renew if left active to prevent any service interruption. We try to make this very clear by detailing this on our payment page, including it in the disclaimer which has to be agreed to before the purchase is processed. In addition, the information is included in the confirmation receipt sent immediately after payment, as well as in our Terms of Use. I do apologize again if this was unclear in any way.
I did a reverse number search for. 99 and now they are charging me 17.95 a month. I complained to the company and told them to unsubscribe me and reinburse me my money and they recharged me another 17.95.
Michele,
We are sorry you feel this way and apologize for any inconvenience this has caused you. It appears you may have an active subscription. We want to ensure you are helped. Please contact a member of our customer care team at customercare@spokeo.com, or by calling 1-888-906-0850.
Thank you,
The Spokeo Team
I paid $0.95 for no useful info, cancelled online within three days but still got charged $19.95 a month later.
I'm sorry for any misunderstanding and certainly wish to help resolve the issue. It is possible you selected our Single Search with Premium Trial plan, which provided you with an initial $0.95 Single Record as well as additional free Premium access for 7 days. As long as the trial is cancelled within 7 days, the account does not continue. Because your trial was not disabled within 7 days, a recurring subscription fee began to charge. Accounts of this type automatically renew if left active to prevent any service interruption. We try to make this very clear by detailing this on our payment page, including it in the disclaimer which has to be agreed to before the purchase is processed. In addition, the information is included in the confirmation receipt sent immediately after payment, as well as in our Terms of Use. I do apologize again if this was unclear in any way.
Spokeo
About the Business
People search engine and free white pages finds phone, address, email, and photos. Find people by name, email, address, and phone for free.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Crimson R.
We understand your concerns and wish to explain. Our database covers a multitude of social networks, public records, marketing lists and more to reveal demographic details, public profiles, etc. Since there is no human involved, the data is not verified and might not be accurate. Moreover, many sources do not refresh their data often. Our Terms of Use states clearly that we are a Search Engine, and do not create, maintain or modify any of the information you see. For this reason, we cannot guarantee full or accurate information for every name, phone number, email address or username you search for, as the results vary so much from person to person.
Thank you