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frank b.

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Experience: Reference

Member since August 2015

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1 Review by frank

8/22/15
I was supposed to be charged just $0.98 but ended up being charged £13.91 for what was supposed to be a weeks trial! What a rip off! Worst rip off company I have come across.Also a waste of time because they did not give me any info apart from the state (which I knew anyway).
spokeoi
Spokeo I. – Spokeo Rep
Dear Frank,
I'm sorry for any misunderstanding and certainly wish to help resolve the issue. It is possible you selected our Single Search with Premium Trial plan, which provided you with an initial $0.95 Single Record as well as additional free Premium access for 7 days. As long as the trial is cancelled within 7 days, the account does not continue. Because your trial was not disabled within 7 days, a recurring subscription fee began to charge. Accounts of this type automatically renew if left active to prevent any service interruption. We try to make this very clear by detailing this on our payment page, including it in the disclaimer which has to be agreed to before the purchase is processed. In addition, the information is included in the confirmation receipt sent immediately after payment, as well as in our Terms of Use. So we can assist you, please contact a member of our Customer Care team at your earliest convenience by calling 1-888-906-0850, or by email at CustomerCare@spokeo.com. I do apologize again if this was unclear in any way.

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