Spectrum

I received a new modem and router. I called
So they can finish helping me set it up. They saw the 2 communicating, said I was good to go. No one told me I had to reset all my TVs even my phone was not set to the correct new network keyname and password I couldn't figure out why anything was working. On my 4th call I spoke to Rhonda Norman she explained it to me where it made sense it was so easy. 2 guys I asked them what was the distance of the router they did not know one of them talk to me about what he ordered from Amazon. They're not all bad some people just don't care about their job and don't care to be knowledgeable.

Having purchased two new iPhone 14 pro's we took them to Spectrum on Bluemound road to have them setup and transfer all from the old Apple 7 phones. We left after a total of two and one half hours. We were told to come back because they could not get their system to activate our phones.
As you may have guessed we were really disappointed to have spent that much money and time and still not have
the use of our new phones.
Pretty sure these are the last Apple phones we will own. All work with Best Buy on the next purchase since they have systems that work. Was told at the Apple store they use Verizon towers and there in lies the issue. Verizon was not responding to their request for activation of our phones.
Ed & Linda Moline

The worst very irritating commercial with the guy that goes from place to place saying 29.99, his name is John Hoogenakker. I know many people that mute this guy or change channel instead of listening to this man.and your commercial.

Repetative commercial about the second line free is SO ANOYING and telling customers to be unreasonable negates complaints about poor service. Doesn't sell!

Long wait line. Short on staff i guess cuz I was #42 in line at 4:30pm. Not sure when they close. The whole store was packed and only one guy was working on a Friday.

The internet is good but everyday there is an outage at least once or twice a day and this is so annoying. I'm ready to change providers because this is a constant issue!

The actual service they provide for our business works great. The issue I have is trying to get someone who can help you when you call in to their business phone number or try and chat with them. Very painful and time consuming. I have no complaints onthe actual internet they provide but when you need help, trying to get that help through their office is tough. I have been on the phone now for an hour and I am back to being on hold again after speaking with 2 people that could not help.

I loved watching the Smithsonian channel it was educational and good programming but no they do away with that and keep junk programming that doesn't even come close to decent at all!

Mike

Its good i sopose or i think but it is good i think alot and thanks alot spectroom for your passwords and your intrnet and srvece dont change anyting but make your interne stronger and faster and the wier make it bigger if you do that wold make me so happy

I was attracted to Spectrum Internet with speeds up to 200mbps (ethernet).
The salesperson talked me into trying Spectrum TV as well.
I tried it, decided to cancel a day later.
But was charged $11.99 for the Local Channels (non-refundable)!
When I complained, they did not budge, said it was covered in the 'fine print'.
Am I pissed?
Ubetcha.
So, a WARNING before you 'try' something you're not fully informed of -
Read the Fine Print!

Made a phone call to reset the email address. Once we had the email service reset on their end, told the guy what I really wanted was to fix my dropping service. He viewed their record, told me the signal was weak, set up an appointment with a service tech only a day later. Service tech was here & spent a good amount of time running down the problem with the weak signal. Seems ok now, we'll see. Disappointed that in the last 24 hrs, got six robo-calls reminding me of the appointment.

I prefer contracts because Spectrum continues to increase its prices several times per year, for different and sometimes the same reasons. At least with contracts, you'll definitely know what you'll be paying for the length of your contract. Not having a contract helps them more than the consumer. When I bring this to their representative's attention there's never a response. I've even asked for a contract, but you know the answer. Other than that, they have good customer service, so overall, in my opinion, they're decent.

Spectrum doesn't carry the medication in my preferred format. I take indica oil which is expensive and i have to take a lot of it. Also I'd like to see some edibles with indica strain. I've been shopping around for who's got what I need.

I have had problems with my internet for over a year. I have made dozens of calls to these clowns. I have swapped out equipment, had technicians come to my house multiple times, they changed wires, cable ends, tested this and that, I bought a new counsel, controller, wires for my game, i have to reset my modem and game constantly because of how bad and laggy the game is running. The modem cuts off internet by itself. Now the lan cable on a brand new modem disconnects by itself and so does the wifi. If i had another option for internet i would be there. These people don't know what they are doing, they can't fix anything, and they don't offer any kind of inconvenience refund or discount. They just blow smoke and pretend like their garbage internet isn't crazy expensive. Way to expensive to be having this many problems for this long! This company deserves a zero rating! Unfortunately 1 is the lowest i can go

Because I felt they couldn't provide what I needed at a fair priced, I asked to disconnect 12 days out but they disconnected a few days later. I called and was put on hold twice for a total of 54 minutes. After talking with several people they couldn't fix it so the resolution was for ME to disconnect everything and take it to a store in another town. It felt like punishment for cancelling my service. They did admit that no one could fix it and restore my service. IT department really needs to work the bug out where when their employee selects seasonal suspend and cancel at the same time no one can fix it.

For a few weeks I was receiving calls from spectrum my Internet provider to try a free trial of their new streaming TV feature. The trial was for 7 days and I was supposed to pick 10 channels that I wanted to be stream able from my devices to my TV. I do not have a smart TV I did not feel the need to upgrade since I purchased Chromecast devices for 25.00 each for all 3 of my tvs and I can watch anything from my phone to my TV through the Chromecast. However, spectrum said it was only 24.00 if I liked it and wanted to keep the 10 live streaming channels and 5 - 10 bucks for any additional channel which is still cheaper than Hulu's live TV and YouTube's live TV. So I tried it for the seven days and was unable to utilize the service because it was not compatible to Chromecast as advertised. So I called technical support and found out that they are still working out the issues to make the app work for Chromecast. So I was given and extra 30 days of my free trial to see if they would have this fixed by then. Unfortunately even after I waited the 30 days I was still unable to use the app with my Chromecast. I can't stand false advertising.

I pay for the highest tier of service that Spectrum offers. Still I receive messages on some channels that this channel is not available on your package. When I call Spectrum they tell me that shouldn't be happening, but they NEVER fix it.

I relocated to another state. Explained that I would be moving and restoring service. Gave them a forwarded address for my final bill. DID NOT RECEIVE IT... 9DAYS LATER... A $#*!ING COLLECTION AGENCY'S CALLING MY PHONE AS IF I OWED THEM 50 GRAND...
THERE IS SPECTRUM WHERE I AM.
N E V E R AGAIN WILL THEY GET MT MONEY!