Made a phone call to reset the email address. Once we had the email service reset on their end, told the guy what I really wanted was to fix my dropping service. He viewed their record, told me the signal was weak, set up an appointment with a service tech only a day later. Service tech was here & spent a good amount of time running down the problem with the weak signal. Seems ok now, we'll see. Disappointed that in the last 24 hrs, got six robo-calls reminding me of the appointment.
“Degraded internet service. Runaround tech support. Useless website”
• Previous review
My internet service worked well for years, but in the past months is dropping more & more frequently. Tech support phone guy took forever to even understand the problem I was telling him about (Kept recommending changing my WiFi settings when the problem was uplink connectivity), then insisted their system was showing nothing wrong with the connection (a lie, I am quite sure). Insisted that because I owned my own modem, that they could not and would not be able to help me at all (a lie, I am quite sure). Trying to get help through the website, came to a point I had to verify my Spectrum/TWC email address. It didn't know my old password, took forever to do a reset password, then would not let me log in with the new password. I've forgotten what it was I needed their captive email address for. Hours spent, no progress.