Spectrum

I finally received all my money back. I got a hold of the escalation dept made it right. But I wouldn't recommend them to anyone.

I pay a lot for my cable and every night around the same time it cuts out and you can hardly watch it. Very frustrating. Almost ready to dump it!

They will give you a good deal then take it away. Try to talk to customer service is no help at all. Going to take their box and internet modem back to them. Internet was 40 now its 85. I had HBO and showtime with internet at 150 a month. Now Basic cable and 400 ghz internet is 180 with no movie channels. The pic is how the cable guy destroyed my closet to run the wire with his supervisor. Spectrum said they would charge me just to see.

You realize just how bad Spectrum is when you switch to Fios.

With Spectrum, I had constant downtime, would get kicked off the Internet, have outages on the regular and suffer through super slow wi-fi. Even hardwired via ethernet was slow at their max level.

Then I switched to Fios. I haven't had one interruption. Wired I'm at 900 mbps and over 600 with wifi. Get Fios, it's worth every penny.

SO a new neighbor is moving in and installing spectrum by the sign on the install truck. Well, after they left, I found this long scar in my lawn of where they apparently paved back and forth installing the cable. No notes of apology of course...

The quality of internet was good. My bull was raised from $60 to $90 as of 9/1/21. This is for basic internet with no changes to the account

We counted 16 to 19 commercials every time and it is infuriating. I know spectrum wants to make money but you know what maybe they should care more about their viewers I don't wanna sit here through 16 to 19 darn commercials.

Called because due date on bill was not as represented. Found out I would be receiving 2 separate bills per month, 1 for cable and 1 for mobile. Was $45 more than represented by sales rep.
Spoke to representative at 800 number who connected me with supervisor. Discussion with supervisor resulted in her stating she would transfer me to their Retention Dept. with instructions in computer to give me phone service for 12 months credit that would give me free phone service.
It was a program they had to retain customers that were going to cancel. Spoke to representative in Retention Dept. who said there was nothing in the computer about credit. She said the only thing they could do was offer 12 months free service by adding an extra line. I'm one person, no need for an extra line. She did apply a monthly credit the Gov't has in place for those who qualify through the A. C. P., Affordable Connecting Program, something I should have been advised of at the time I signed up. I'm clearly a retired senior citizen. Spoke to a supervisor who would not honor what I had been told. I've lost a great deal of whatever respect I may have had for Spectrum.
Verizon may have been more expensive, but I was never given the "runaround".

When a movie that was supposed to be available "On Demand" only played the first 20 minutes of the movie and after 3 phone calls and 2 "tickets" supposedly started their ultimate solution for this problem was to remove the movie from the list of available "On Demand" movies while blowing smoke up... well, you know where. They also have raised our bill every 2 or 3 months since taking over TWC. The only other option here is satellite... and they know it.

Does not deliver advertised speeds and slows down often. Been a customer for years since they have a monopoly where I live.

There's always something wrong with their service. For no reason, the cable box shuts off, and the screen goes black. That happened 4-5 times while watching a show. At night, when I click on the guide, it says, 'please wait.' What in the hell are we waiting for? I called them, and he said it was probably the cable box. If there was another cable company near me, I'd change! Their bill keeps going up, and the service keeps going down.

Their terrible ubiquitous ads suggest their overpriced bad service thriving on monopolies in apartment buildings. There is not enough volume on some Channels like 25. Reboots are often necessary.

Had Spectrum internet service in vacation home for years. Recently sold house and canceled service on 8/11. Received bill from 8/9 through 9/8. Called to ask for a refund for days after 8/11. I was told I would get novrefung even though the buyer signed up for service starting on 8/12. Essentially Spectrum is billing both of us for almost a month of the same service.

We are having another outage for our home phones, internet and TV again. This happened last week also. Starting to be come a habit for Spectrum. Not sure why but they really need to have better service. Call or try to call or chat with CS and it's always automated takes for ever to get a real person. Talked with some one 3 weeks ago was supposed to get new equipment haven't revived it yet. Cannot get past that automated chat to talk with a real person. It's so frustrating and then the bill is outrageous for you to have be in outages so often. People really need more reliable services like the company adversities on the TV.

We called to have our modem/router moved to a different room. The tech was supposed to let us know when he was coming and he didn't. When he did show up, he was in a regular white truck with a crooked spectrum sign on it. He didn't introduce himself. He walked in to my house without booties on his shoes and then proceeded to move my furniture without asking. He did a good job on the install. That's the only thing good I can say about the tech. Usually when we have a tech come out, they are in a company van and are more professional.

Having made several attempts at SpeedChecks and Tech calls, I'm now one of Thousands of Pissed Consumers, paying for service which is unsatisfactory. Lies and more lies. Even though I was told a service tech would attend to my inconsistent broadband issues.

Unfair and Deceptive business practice.
Theft By Deception. We will file suit.

Thanks for nothing, Spectrum.

I receive a text from Spectrum when my bill is "ready to be viewed." The same day, I start getting texts and phone calls from Spectrum telling me my bill is past due. I reply to the texts with, "Stop," and I block the phone calls. Neither helps. I called a rep today and was told they cannot stop these annoyances. When I move soon, I will be choosing another cable company.

Spectrum have representative that work for them that don't know what they are doing. Thanks to one of the reps I am nowhaving to jump through an act of congress to get my money back from double paying a bill when the representative told me she didn't see my first payment that I made. Spectrum can immediately debt your account but it takes them 8 days to issue your refund.

In order to reduce the cost of my excessive internet/cable bill Spectrum is forcing me to cancel service for 30 days, return all the equipment and then re sign up and re connect everything. Savings are major- but they will not help any other way. A second home we aren't at very often therefore it is quite inconvenient to do all this. I cannot believe that a company would penalize long term customers by making them go through this process. I need high speed reliable internet for work or i would go with someone else. This is a ridiculous way to serve customers.

The original guy who installed cable abs internet didn't sync anything. The cable box delivered caused constant no signal issues 2 hrs after he left and continued for 4 days. Then another tech came out with a newer box (I think) and reinstalled properly. The first box even rattled inside. Piece of refurbished junk. Constant call backs again. No signal. Remote freezing. Box issues again. On 3rd one now. I had Comcast in east and I don't like cable companies who keep adding surcharges. We switched to Direct and I brought it to my new place in Midwest. Then a satellite stopped picking up signal. I switched to midco cable not wanting to. Never had problems. Moved in Nov and they do not handle this state. Had to get spectrum. The reps are all nice but this cable needs to get with the times and improve their quality. On demand free movies are real old and you have commercials that you can't FF. Plus too many spectrum commercials on demand and TV. Horrible company.

I contacted Spectrum told them no internet. They said they would have a technician come out Sunday night; this was Thursday. I said I needed someone sooner and they said they would send someone out that night - no show. I called, they said it was Sunday. They said someone would call me today and someone would be out. Still waiting. Internet service is awful!

My new dvr can only record 2 shows at a time and I can watch real time shows when it is recording. My previous box recorded over 3 shows at a time and real time viewing was not interrupted. Technology is increasing yet spectrum is moving in reverse as the price of cable is full speed ahead. I wish I did not have to use them but I have no other options in my area. I wish I could choose zero stars as a rating but I have to put one.

I turned in a Spectrum Box about a year ago because we reduced to 1 tv.

Because their employee did not record the return properly (or not at all) they have no record of me returning the Box. They have harassed me for $60 month after month.

I filed a dispute case which they would not accept and continued to Badger me for the $60. Because this is their word against mine and they will report me to the credit bureau as unpaid debt I paid the $60. I am posting this to let people know my experience with their inadequate service. I will not use them again. And I pray that God blesses their company the same way they are blessing their customers.