Spectrum

There have more new 5G internet providers who are much less expensive and faster than Spectrum. Besides Spectrum has not been a good players of transparencies which are:
-They increase the fee without letting us know, like f "catch-me-if-you-can" through billing. If you have paperless and autopay, that where they got the extra money. Don't fall for the phrase " you have 60 days to dispute the differences...
-When you return the rented router/modem properly through procedure and instruction (through UPS scan code), they still charged you, until you called them to let them know that already returned, or they would tell you lie that they did not have the records or could track back the records, but still give me back 4 months? How the hell that you just reimbursed me for 4 months, while your rep just stated that they did not have the information of the returned rented device?
-Spectrum fee is very high for old technology and considered very slow speeds, in my area is around 60-70mbp if we are lucky! So shop around to see who are available with new technology which are not depend on digging connections.

They buried the internet cable line located in my backyard, after 8 days of internet being installed, and without notifying me that was going to happen today. The line was scheduled to be buried on Monday the 15th and when I asked if it could happen sooner they said no! I came to work from home and to my surprise, the line had being buried but there was no internet service, we called spectrum trying to get internet back and they told me someone would have to come and check. The technician came 30 minutes later than the expected time (4-5) and found out that the line buried had been damaged. Since I had a meeting scheduled at 6, the technician installed a new cable line and marked the area for that new line to be buried again! I called spectrum to ask for the line damaged to be removed and the new line to be buried as soon as possible. I had talked with 7 different people trying to get a solve, their answer: I have to wait 7-10 business days for the line to be buried and they CANNOT remove the buried line, damaged by their their party contractor, out of my property!

They have terrible communication, no one knows why the line was buried today, without notification, they do not give solutions to customer and provide a poor customer service!

Spectrum prices are way to high, and several times they had an outage in my area, where I couldnt work. Yes I work from home. These people could care less about anybody as long as they get their money. Theres no reasoning with them, they simply could give a crap. Maybe I am in the wrong, but since they are expensive Im always just paying my past due in order not to be disconnected. And they feel since the money is due to them they could double dip on me. Yes they took the full payment from me, claiming the check didnt go thru probably to get the full money. Which is sickening. I went thru my bank to see if they are able to reverse the charges, because they feel maybe they didnt give it enough time to clear. Hopefully that will work out. I would considered another cable company
Since the person I was complaining to could care less what I was saying transfered me to a manager name Juan. I told him what was going on. And he actually came out and stated since I was past due they were obligated to the full amount. Which I thought was a crap. Again I would think twice about getting interent with Spectrum, they have serious customer service issues. I would recommend they put all there employees thru a customer service class because they need it bad. I have being doing customer service for 20+ years, and I have way better customer service then they do.

So, I am not a Spectrum or Charter customer, however, I do get robocalls from them EVERY SINGLE DAY, sometimes multiple times per day. I repeatedly ask to be removed from their list, however, instead of being professional and honoring my request, their agents mock me and tell me that the calls will increase in frequency and that there is nothing I can do about it... Except there is, and that is to report them to my local AG, FTC and BBB. Additionally, I am filing complaints for their clear violations of a number of privacy laws. Not sure if anyone else is experiencing this but these clowns are as unprofessional and shady as they come.

They hookup unnecessary equipment and hook it up to tv with apps inside already and charge for it and go up twice in a year. Was the 79th person to get cable in Birmingham and have never been un hooked. They sent me down a rabbit hole for people like me on foodstamp, Medicare and Medicaid and it was a joke. SPECTRUM says they help communities, Bull. Only enough to show on tv.
THEIR TV. If they REALLY WANT TO DO SOMETHING, HELP THOSE ON DISABILITY AND ASSISTANCE. IM A VET AND RETIRED NURSE AND CANT HELP MY FIXED INCOME BEING 100%DISABLED AND TAKING CARE OF MY 86 YEAR OLD MOTHER.
DO SOMETHING SSD'S PECTRUM. PUTTING YOUR NAME ON N. V A 1800 NUMBER WOULD BE A GOOD START.
JAMES JACKSON III

I recently switched from Spectrum to Frontier fiber optics when it became available in my community. I didn't realized when my billing end date was, I mean come on, do you? I thought that they would be like other companies and only charge me for the portion of the month I used; however, I was VERY wrong. Frontier was set up the day after my billing end date, and then I called the next day to cancel my Spectrum service. Well, I found out that my billing end date was on the 24th of the month, and I canceled on the 26th. They charged me for the full month because they said it is in their written policy that you must cancel by the billing end date. I left them because their rates are astronomical. I was paying $179 per month for basic internet and the lowest level of TV after my "year" of promotional rates. I tried talking to several people, but just kept getting the same blanket statement. I hope I am NEVER in a situation to need their services again. I will find another way. If I could give Zero stars, I would, but it looks like I have give at least 1.

Everything was fine for the first 10 months, a little high but manageable. Then they started to add increases - final straw was last month when bill jumped 50. I went in and spoke to a representative but they would not work with me at all. So we decided to cancel phone and cable (unfortunately have to keep internet since I work from home). NOTHING was said about not pro rating the charges to the date services were disconnected. After the representative finished the paperwork she asked for full payment. When I asked why the price hadn't dropped she was very sarcastic and said I still had to pay since the bill had been generated. I asked when the policy had changed and was informed they put a message on bills a couple of months ago and I would know if I bothered to ever review my bill. Let me tell you I get a paperless bill and no mention of said note on their app. Asked to speak to a supervisor and she refused to call one to the floor (not one manager was actually on the floor).
I called customer service once I left the store. After an hour and 13 min wait for a call back the represetative was even worse then the one in the store and when I asked for a supervisor she hung up.

Everytime I call them. I get some foreigner whom I do not understand! I hung up bcz im fed up with these people. Getting another provider or an antenna

This has to be one of the worst companies out there; their employees have no idea what they're doing at all.

I have had the internet service for about four months now, but on June 25, my internet went out; I tried everything and eventually had to call them for help. After 3 hours and several people, they kept transferring me because no one knew what they were doing, finally, the last lady was able to fix it. I was happy till two days later.

On the 27th, I received an email saying I was being charged an installation fee and my new rate was going to be $25 more a month than what I had signed up for, this obviously upset me, but it didn't stop there.

I called them to discuss this bill, and the guy told me that he would be able to cancel it only after a technician came to do the installation; I was confused as to why someone needed to come and do the install when the internet was working again.

Well, little did I know that they actually canceled my account to only set me up on a new one that didn't have the promotion I signed up for; interesting.

Today, July 7th, I'm back on the phone with them trying to get my refund but guess what? They can't seem to find my account information. Now they're charging for unreturned equipment as well.

This company is CRAP! They will waste your time and rip you off. Do yourself a favor and avoid them like the plague unless you love to waste your time on the phone with their customer service; in that case, be my guest.

I've been having problems with my cable about limited mode and it's been doing it for awhile, off and on. I always have to call Spectrum so they can handle this, she said that she can't do anything it doesn't make any sense cuz she said that they're upgrading around where I live but it doesn't make any sense. I live in a apartment complex, everyone else who lives here has cable but i dont, I will not have any cable for a couple of days. She could have told me I will take some money off or her boss could have cuz I pay a lot of money every month for this cable and Wi-Fi she said I can stream but I don't stream I'm kind of a old school so I don't want to stream. I'm getting to a point that I'm going to get rid of this cable cuz I don't really need it. It's always frustrating to me, it just seems like my cable is just getting worse and more worse whatever but Spectrum is getting really bad... I'm a really nice person but you can just take so much and you just get tired of it. The technology today I just don't know I think it's getting worse.

I moved across the country from NJ to Los Angeles for my job, and had everything setup so that I'd have internet ready to go when I arrived. The experience went as follows:

1st Technician: Spent 2 hours, replaced the Spectrum modem which he said was "a piece of crap" but ultimately decided that the coax cable needed to be redone
2nd Technician: Said the 1st technician was wrong and replaced the router instead. One minute after he left, Wifi went down.
3rd Technician: Agreed with the 1st technician and called to have the construction department replace the cable.
4th Technician: Replaced the cable--but said the router was bad.
5th Technician: Said everything was up and running fine, but that the internet might be "slower than promised." After he left, the router went from blue to red, and yes, the internet went down.

Thanks to Spectrum, I was without internet for ONE WEEK.

All of the above is not a joke or an exaggeration. So, I decided to go with Starry instead--Internet was up and running in under an hour.

Under no circumstances should you EVER use Spectrum. I moved all my belongings and my life across the country, and yet, Spectrum ended up being the most stressful and worst part of the experience.

I HAVE INTERNET ONLY AND IT GOES UP EVERY 6 MONTHS. $85 SOEED IS NOT GOOD AND IT BUFFS. WOULD NOT RECOMMEND. MY APARTMENTS IS IN A CONTRACT NOT ME BUT NO ONE ELSE WILL GIVE IS INTERNET. I HAVE 5 MORE MONTHS THEN I AM DONE, DONE, DONE, WITH THIS BOOTLEG INTERNET.

The installers are idiots. They sent a tech out to install the cable and I told them I did not have a line to my house. They sent him anyway and he said you do not have a line to your house. He could not do any hookup. This tech knew where to run the line because I showed him where my existing service was. The installers installed the line 30ft on the other side of my house in a most stupid area. Call spectrum and asked them 10 times to please discuss the installation with their tech or please call me so I can show them. They are full of bogus apologies and stupid customer service techs. They refuse to call me. Just simply would lie about wanting to work with me or call me. They came back out moved the cable 5ft and still in a stupid location. Never called me, never talked to their own tech about the proper installation and now Im done with them before I even started. If they are this stupid I cant imagine what they would be like as a internet provider. Now Im stuck with a $100 modem because they suggested I buy it.

This is the worst service for internet nothing but problems with this company you miss a payment once and they shut you off but they will continue to bill you more and more every month the only thing that semi works is Netflix. THEY DONT CARE ABOUT THERE COUSTERMERS all they care about is money if I can find another provider I will go through them but they bought out berlin nh so no other company can come to my house there coustermer support personal don't care either I'm very disappointed with this company any questions or comments about this review you can reach me at my e mail at *******@gmail.com. This company has become to big for there britches

The absolute WORST INTERNET COMPANY. AVOID AT ALL COSTS! They keep raising prices and even scammed us once for TV for several months when we NEVER EVER AUTHORIZED THAT. Who the $#*! even pays for TV anymore? $#*!, this aint 1995. They refuse to refund us even tho we've never watched their stupid $#*! TV. I $#*!ing hate spectrum. To the spectrum ceo, count your mother$#*!ing days. Your mom's a $#*!ing hoe.

They took us back to the 90s with their digital box no dvr wtg r u kidding me now u want me to pay more a month for DVR service witch I was already paying for really cable should not be 175 a month then they want more these new box r what I used in 90s no clock at all can't pause rewind record this is BS I was not going to do this but I am going back to direct TV way cheaper and now better service. Not only is your customer service the worst of the worst but your services are down right crap I've been with you since Time Warner to Bright House now you and you suck the worst. Good bye you will not see another dime from me ever

During a snow storm I lost all the movie channels and more than half of all the other channels I was subscribed to. Called tec support and after about a half hour on the phone with him he told me they'd have to send a technician out to see what was going on. He told me the soonest they could get here would be a week. I told him I wanted a credit for the outage. After 6 days everything started working again. I got the text message as to when the technician was supposed to arrive and it said I could cancel it. I canceled it not realizing I could not reschedule it. Didn't find that out until I called to reschedule the appointment for a more convenient time. Because I canceled the appointment they won't issue me a credit basically calling me a liar telling me there was not really actually a problem. This is the second time it's happened and it's usually when I get a really wet snow. By the time they actually get around to scheduling an appointment when I'm home, it's dried out and things start working again. The next time this happens I'm not going to be nice I'm going to be a real piece of work if I have to go all the way to the CEO I'm going to rip somebody a new one!

I have been with Spectrum for over seven years and have there phone and Internet, so I miss one payment, so they sent a shut off, so I called and explain the sitiuation and when I will make the payment on the first, you know they told me there is nothing they can do, this is the worst company ever, I told them they shut it off, I will not pay a dime and you will lose a customer, just for not conducting business, as a company should, someone need to sue them to cause, if you do the math on all three services, that is a down payment on a house, get away from spectrum, I will go to library, before I give them another dime.

I cancelled my service with spectrum and turned in my equipment on 22 June 2022, moved to Las Vegas from Palm Bay Florida. Noticed today a charge of $269 on my August checking account and a charge of $ in July. Called billing at Spectrum and asked why am I being charged a $249 in July and $269 in August when I turned in my equipment and closed my account at a Spectrum Store on 22 June. My billing cycle started on the 21 of each month. Since I closed it a day later, the 22ed, I was being charged for a whole month for 1 day service. Their policy! What about August charge of $269 I asked. Told that I did not CALL in to cancel the account until July 22,2022. So I was charged for the month of August because it was after the start of the billing cycle of 21 July. I never called on the 22ed of July because I thought my account was already cancelled on the 22 of June when I turned in my equipment and told the person behind the counter to cancel my account. He said done and have a good trip. This whole situation rings of a scam they are pulling. End result I am out over $500 with no course of action. Decision was made by their supervision. Is this anyway to run a company?