SpectrumReviews 1,940

Had Time Warner for years. Cable and internet. I didn't think it was possible to be worse at customer service than Time Warner. Spectrum proved me wrong.

The prices went up. There's no negotiating with them at all. We lost channels. Including the Local Weather Radar map that could save your life if there were a tornado. They don't even know what it was when you call to tell them to PUT IT BACK.

The internet speeds have dropped. You have to "press any button to continue watching" the cable. So if you have your TV on to give the impression that someone is hope, forget it. Spectrum would like to see you robbed. I'm guessing it's a professional courtesy to the other thieves? They TURN OFF YOUR CABLE if they think you're not watching it. Yeah. You read that right. They turn it off. You pay for 24 hour access. But they turn it off to save bandwidth and then lie about it. "You must have the power saver option turned on". No. I don't.

Calling in because someone cut your cable while they were mowing the grass? Well they won't send anyone to fix it because "no one else has called about an outage". Yeah. It's not an outage, genius. And it if were? They would lie about that too.

I just went through an internet outage. In fact my whole neighborhood did. Their solution? To tell me to run a speed test. As if I could with the INTERNET BEING OUT. Then they offered to give me the phone number to the manufacturer of my router. Again implying that an outage is somehow the customer's problem, not theirs.

These scumbags go to unbelievable lengths to never admit to fault, to never have to fix anything and then TRY TO BILL YOU for making them do their jobs.

I pay $200 a month for internet and cable. This is the last straw. I'm looking for a new provider.

Installer arrived over half hour late. He was in a foul mood repeatedly making it clear he didn't want to be at our home installing our service. He was incredibly rude and negative. When we asked him about the necessity for an additional router he stated the company's router was a piece of (expletive) and recommended we purchase a router which retails for over $150. If this is a precursor to the quality of the internet service? This is not going to go well

We have been with Spectrum since the beginning and the companies that precede them. Over time after having too many outages to count and price increases about every 3-4 months we realized what a terrible company they are. They prey on people who are dependent on internet and landline services and enjoy watching TV. When they think there is no service in an area they raise their prices. Their customer service is horrible.
Just this month we received a letter from Spectrum thanking us for being a customer and to advise that some promotion we had been receiving was ending. And that as of May 30th our rate was increasing $30/month. When I called they stated said that was the new rate. Period. While we can afford this increase, $200/ month for one TV, Internet and landline device seems like a rip-off. This time we decided it was time to stop giving in to these opportunistic crooks. We have identified an alternative and will get rid of Spectrum. Finally, on two occasions their technicians told us how poorly they have been treated since Spectrum took over from Bright House. One has since left. One sorry place to work as well. Do your homework. We will be saving about $98/month for at least 12 months; that is $1176 in the next year.

I have searched for the small print that claims freezing is normal, DVR controls only work on a few sections, loss of signal goes in and out with digital artifacts and cold booting may be required each day to get the system back. What page is that on?
Customer Service is responsive when I call but, I am on my fourth DVR and why would I need another? Is there a problem being worked on that we can't be told about?
Can somebody give me a clue?

For years I had been paying Spectrum for 10mbps of fiber internet, pri, and the cost of construction to bring fiber internet into my office building (approx. $600 mo total) per our original contract. After that contract expired and the cost of construction was paid, I signed a new Spectrum contract in June 2017 that dropped the pri and continued to provide fiber internet (see attached). The June 2017 contract also increased my speed 25mbps and lowered the monthly payment to $399 mo. Unfortunately, our bank auto pay remained in place and we continued to pay the $600 rate to Spectrum on auto pilot. Once I discovered our over payment, I contacted Spectrum. After no actions on my issue I escalated and sent an email to Kathleen Mayo, Vice President of Customer Service.

I finally got a call and spoke to her executive DeWayne Rick. Mr. Rick told me that Spectrum, for reasons I do not know, apparently never "provided the new service" under the new contract, but yet they removed the pri service per the new contract. Other than that, Spectrum just left the old slower speed service in place at the same rate of $600 for 10mbps which included pri service that I was no longer receiving.
Notwithstanding the fact that the cost of construction was also paid in full at the conclusion of the prior contract. The fact that I signed a new contract with Spectrum apparently made no difference. Mr. Rick, firmly argued that in any event, I had 60 days to dispute the bill and since that time has passed to dispute, Spectrum is unwilling to take any action. I voiced my disagreement and asked about Spectrum simply doing the right thing and not exploiting the situation to keep the obvious over payment. His response was they will not do anything and gave a bold suggestion to file complaints with the FCC, Better Business bureau, and others, and told me to have a nice day.

Following the conversation, I emailed the above to Ms. Mayo and requested that she call me personally, hoping for an ethical and reasonable person. The following day, I got another call from Mr. Rick saying he already told me Spectrum's position, with Ms. Mayo's affirmation and their legal department. Thus, she will not be calling me. With another closing of have a nice day.

I was attracted to Spectrum Internet with speeds up to 200mbps (ethernet).
The salesperson talked me into trying Spectrum TV as well.
I tried it, decided to cancel a day later.
But was charged $11.99 for the Local Channels (non-refundable)!
When I complained, they did not budge, said it was covered in the 'fine print'.
Am I pissed?
Ubetcha.
So, a WARNING before you 'try' something you're not fully informed of -
Read the Fine Print!

I switched to Spectrum at my lake house so I could bundle with their fast Internet which I like. However, the customer service for the cable--shame on Spectrum. I have had the technician out 3 times in the few months I had the service. And had to buy additional equipment so I could use the boxes concealed in furniture. Outdated and refurbished equipment and now I find out another box is bad. Just what I want to do, wait for a cable guy when I am at my vacation home. And the cost of Spectrum is high. So disappointed.

First they downgraded their packages by removing Epix and Max, but charge the same prices for the now greatly-reduced value. Then they remove on demand features for some channels and when I called to ask how I can get some of the channels I still receive ON DEMAND (when I'd been able to do that before) they claim I can just do a search for the program I want to watch and there will be an on-demand option (there is NOT). In order for me to cut the cable I'd have to make a patchwork quilt of streaming services to get the channels I want. I'm so disgusted with the greed, stupidity, lies and incompetence of Spectrum that I'll do that, even if it's more expensive than Spectrum. They don't deserve any business. They should go bankrupt as soon as possible and give consumers a permanent break.

Made a phone call to reset the email address. Once we had the email service reset on their end, told the guy what I really wanted was to fix my dropping service. He viewed their record, told me the signal was weak, set up an appointment with a service tech only a day later. Service tech was here & spent a good amount of time running down the problem with the weak signal. Seems ok now, we'll see. Disappointed that in the last 24 hrs, got six robo-calls reminding me of the appointment.

I got charged $50 for a tech to come out because my Spectrum Wifi sent my radiation detector numbers over the roof! I had very unsafe levels of radiation from Spectrum's WiFi. The tech never told me he was gonna charge $50! When I got the bill, I complained that no one ever mentioned a service fee! And I never signed anything! The rep said that the tech wrote in the comment 'DO NOT WAIVE THIS SERVICE FEE!' What a childish punk! Well, now you're not getting a dime from me because that $300 bill can go right to collections over your stubbornness! And radiation is known to cause cancer! Get rid of Spectrum!

I have been with Spectrum for over seven years and have there phone and Internet, so I miss one payment, so they sent a shut off, so I called and explain the sitiuation and when I will make the payment on the first, you know they told me there is nothing they can do, this is the worst company ever, I told them they shut it off, I will not pay a dime and you will lose a customer, just for not conducting business, as a company should, someone need to sue them to cause, if you do the math on all three services, that is a down payment on a house, get away from spectrum, I will go to library, before I give them another dime.