SpectrumReviews 1,941

I have wi -fi internet service with spectrum. Spectrum now offers mobile service. I contacted spectrum on 7-19 to inquire about mobile service. The sales rep set up an new order. I called spectrum back the next day to request an adjustment be made to order as I wanted to cancel out order. The rep stated order would automatically cancel out. I followed up on 7-22-19 and spoke with another rep that advised me to place a new order. I placed a new order thinking everything was good. I received email requesting additional information needed to process and provided to spectrum. At this point no money had been taken out of my account for purchase. Later that afternoon I called again spoke with different rep that informed payment was applied for order and I should receive email with tracking number order details and delivery date and that the other order was canceled. I checked my account and noticed that I was charged twice. I was livid and called back once again got different rep that told me that since payment was processed for both orders I just had to wait to receive in the mail and refuse order and then wait for spectrum to receive package back before I could receive a refund. I continued to call back and got the run around from different reps and finally got a supervisor that tried to somewhat assist with canceling wrong order but was unable to because both orders were already mailed out and payments processed. So now I'm just left in limbo waiting for packages to arrive out my residence and refuse the wrong order and then for it to be returned back to spectrum, then wait two more days before spectrum will refund my money back. It just feels like spectrum is running some type of scam just taking money and processing an order in spite of customers request to cancel. I think it would be in my best interest to take my business elsewhere.

The question should be, how come a company with such a terrible customer service is still around. You can read ANY of the reviews posted on different customer sites and they are at least 80% bad.
Why is the government (with all their regulations) still permit that company to operate
That franchise. They bought out Verizon with a 90% rating of "good" and completely
Ran it to the ground. We have to re-boot the DVR at least once a week, and we have
Already had two ex-changed. Is some greased money going from hand to hand?

Ever. I've been with this company since they were Time Warner, years and I've always paid on time. I had my plan changed a few months ago because there was a huge price increase they did without telling me they were going to do it so I cut the service down to the bare bones. They changed my payment due date so I wasn't exactly sure when I was due. I called and made an arrangement to pay next week when I get paid and the system even acknowledged it.

Then the crazy started, for the last three days the system has been sending out reminder after reminder that I'm late and pay now or I'll be unplugged. Again, I've never made an arrangement like this with them before, this time was unusual. Email, text and even a snail mail letter arriving within days of each other saying the same thing. If I say I am going to pay by a certain date, I will. I ended up pulling money out of my savings today just to shut them up. They have payment arrangements but will bug the hell out of you between now and when you have to pay to pay up. Are they going to go broke if I pay on the date agreed upon? Not likely. Again, don't bother making payment arrangements with this company, they don't understand the concept.

Have been with Spectrum for 14 yrs. Always on auto-pay. Moving to another state & discontinued service, last payment auto-pay. Then inquired about a last bill for the 8 days of service in the new cycle & they are charging me a full month's bill for 8 days! $180 for 8 days of service. I've been an excellent customer for 14 years & now they are ripping me off & charging me for a full month when I only used the service for 8 days! I'm not paying it! I will, however, send a check for the pro-rated amount that I should have been charged! I'm furious & will NEVER use Spectrum again!

We avoided getting cable for years and now I know why. We signed up because it was cheaper if you added a land line ( which we never used). Once everything was in place we had to have our cable box replaced not once but twice because it kept cutting off our service. Once that was settled things were ok until our 1 year was up. They ended up raising our bill by $60 and some change. I called their customer service line to see why we got such an increase. In the world of "rates" you normally get increases for a reason. They had no reason. In addition when I asked if my husband (not named on the account) were to call in for the best promo they are offering now - would he receive it? All the CSR did was dance around my question. It was a simple yes or no. I asked to speak to a manager and he said "well I can help you..." so I asked my question again and his reply was "well, if you were smarter than the cable company then maybe." I found this very rude and snarky. I have to wonder what type of people they hire and what if any training they put them through, I was finally transferred to a manager who blamed the $60 bump on the local broadcast fee (which is only $11.99). In addition he said they no longer offer any promos as good as the one we had been given our first year. This was a lie as I went online and their is one listed for about $20 cheaper (that is in my area). We will be moving our business elsewhere!

WENT TO PAY MY SPECTRUM BILL AT THE WINONA OFFICE TODAY AND THEY WOULD NOT ACCEPT IT. I HAVE BEEN PAYING IT THAT WAY FOR OVER 3 YEARS! MY WIFE GIVES ME A CHECK FROM HER CHECKING ACCOUNT AND I TAKE THAT TO PAY THE SPECTRUM ACCOUNT LISTED UNDER MY NAME. SAME ADDRESS AND LAST NAME ON BOTH ACCOUNTS. GUESS THEY DON'T WANT THE MONEY. THE GUY THAT WOULD NOT ACCEPT PAYMENT IS THE GEEKY GUY THAT IS AN ASSISTANT STORE MANAGER. GUESS WE WILL SWITCH BACK TO HBC FOR SERVICE HERE IN WINONA.

They sell what they call is a premium product. When there is a problem that they can't fix on the phone they lie to a customer in order to put off service. We had a cable box problem (Error code STHB 3804), which they could not fix on the phone one Friday. It would take an in home tech visit. They couldn't schedule a service appointment until the following Thursday.

We said that was unacceptable; the service rep said someone would call us back within 90 minutes to accelerate an appointment. Of course no one did call. We called back, and "by chance", an appointment had opened up the next morning, Saturday. On Saturday morning we received a call saying that the service tech had called in sick, but someone would be here Tuesday morning at 11.00. On Sunday they called to say that they could not keep that appointment and we would have to wait until Thursday.

Frankly Spectrum just wants your money; they don't really service what they sell.

This business is HORRIBLE! The customer service, support, and sales people have no idea what they're doing. No one can give you a straight answer. We had technicians out the house 4 times. They had to replace the all the wire they ran (leaving the bad wire for us to clean up) and then come back to replace the router. Internet service is horrible! When I called for credits they would give me a day here or there but said that because I didn't call every day they couldn't credit me for a full month. They had talked us into their mobile plan (which I paid for in advance) and said that we could go to a local Spectrum store to activate the phones. When we went to the store there were 3 employees sitting around doing nothing, I asked about the phones and was told "we don't do that here" and nothing else. No help whatsoever! So we returned the phones. Now I'm told that it's going to take another 20 days to return the money we prepaid! Then we decided to cancel the cable because we can't stand giving this terrible company our business. They told me that my bill would actually INCREASE because I had a bundled package. THEN they offered me a free upgrade in internet speed but couldn't figure out how to do it! I'm telling you, this company is the absolute worst! If I had another option other than satellite TV I would take it! Seriously, RUN - don't walk - as fast as you can in the other direction!

If by any chance you end-up getting spectrum Internet in your house, you are doomed you will be calling them every other day to figure out why your internet service was disconnected and this will happen for 3 months and then they will put a marker on your number so whenever you call them it will say that the network is down.
DON'T PAY FOR SPECTRUM!
Getting spectrum is mostly like staying without internet but you will end up paying 100$ every month

Everything was fine for the first 10 months, a little high but manageable. Then they started to add increases - final straw was last month when bill jumped 50. I went in and spoke to a representative but they would not work with me at all. So we decided to cancel phone and cable (unfortunately have to keep internet since I work from home). NOTHING was said about not pro rating the charges to the date services were disconnected. After the representative finished the paperwork she asked for full payment. When I asked why the price hadn't dropped she was very sarcastic and said I still had to pay since the bill had been generated. I asked when the policy had changed and was informed they put a message on bills a couple of months ago and I would know if I bothered to ever review my bill. Let me tell you I get a paperless bill and no mention of said note on their app. Asked to speak to a supervisor and she refused to call one to the floor (not one manager was actually on the floor).
I called customer service once I left the store. After an hour and 13 min wait for a call back the represetative was even worse then the one in the store and when I asked for a supervisor she hung up.

STAY AWAY! Walmart sells $14-$50 units for reg TV. If Spectrum, Terms of service and policies hypocritical. Be sure to redline out number 6 b4 signing, keep records. Returned boxes & terminated service 1 day after the month billing. My ski hse sold, new owners got Spectrum 2 days later. Spectrum being paid TWICE for the same property. If I had time or needed $$$, I would move further on this. DO NOT GO with Spectrum, unethical not for the American people.

So I am still with this company unfortunately and it has gone from being bad to worse. I get a courtesy phone call saying I owe a bill of $246.05 from these idiots. I call in of course and ask why, first of all did not receive the bill in the mail as I normally do and so now I'm being charged a late fee as well. To avoid disconnections I have to pay $84.21 and they will waive the late fee a whole $8.56. So my regular bill would be between $112 to $115. Well now may balance to pay for next month is $161.55. So what seems to be there math here. I am confused. I spoke to the Rep, (very rude and not helpful, sarcastic) not able to explain so I said let's not waste each others time, get me a supervisor. Well 30 minutes later, still waiting and got the same response. No one was able to tell me where the other approximately $49.46 was for. Taxes okay but 50 dollars in taxes. I asked to disconnect my service a you get a sermon. PLEASE JUST DISCONNECT YOU INCOMPETENT IDIOTS. I will be returning the box and having service disconnected this time. Any recommendations for a new provider?

When Spectrum bought Time Warner, my bill went up 40%. The recent price increase convinced my to cut the cable. I am only keeping the internet connection. I am going to antennae and Sling. Total cost will go down from $216/ month to $110. When I called to cancel, I had to listen to a reading from their "script" about the great service and how they now have mobile service bundles etc, etc. I asked her to stop the playbook and just cancel the TV service and the rep got snippy and asked when i WAS GOING TO STOP TALKING so she could. Skip Spectrum except for internet... at least at this point in time.