- Browse Businesses
- Guides
- Consumer Tips
- Write a Review
- For Business
- Request a Review
- Backed by the National Science Foundation
- Sign up
- Log in
So I am still with this company unfortunately and it has gone from being bad to worse. I get a courtesy phone call saying I owe a bill of $246.05 from these idiots. I call in of course and ask why, first of all did not receive the bill in the mail as I normally do and so now I'm being charged a late fee as well. To avoid disconnections I have to pay $84.21 and they will waive the late fee a whole $8.56. So my regular bill would be between $112 to $115. Well now may balance to pay for next month is $161.55. So what seems to be there math here. I am confused. I spoke to the Rep, (very rude and not helpful, sarcastic) not able to explain so I said let's not waste each others time, get me a supervisor. Well 30 minutes later, still waiting and got the same response. No one was able to tell me where the other approximately $49.46 was for. Taxes okay but 50 dollars in taxes. I asked to disconnect my service a you get a sermon. PLEASE JUST DISCONNECT YOU INCOMPETENT IDIOTS. I will be returning the box and having service disconnected this time. Any recommendations for a new provider?
I have noticed a big difference in CSR and Supervisor capability to help a customer and resolve any type of issues I have had so many problems lately with the increasing of the prices. My internet service is good but prices are just getting to get out of hand and when you call in to speak to someone they say they will add notes onto onto your account so each time you call in you do not have to go through the repeating of everything.
They really suck and giving the customer any. I told them that they are supposed to try to keep a customer happy not be sarcastic with them. First person I spoke to today 2/1/2018 Edward, said he couldn't help me and transferred me to a Michelle in the CSR I guess Department. She was very rude an extremely sarcastic. Like I was ready to tell her off. When I asked to speak to a supervisor, she hung up on me so that pissed me off even more.
A supervisor called me back by the name of Devonaue and she said that she could only honor a price of $54.99 for another year and not the one that I had been told I would get and stay at for another year of $44.99.
And then I sign on to a chat to speak to someone because by then i am super pissed and Joseph says he is in billing and can't help me
SPECTURM SUCKS BIG TIME AND I NEVER HAD ISSUES WITH TIME WARNER, PEOPLE WERE MORE KNOWLEDGEABLE AND VERY COURTEOUS, NOTHING COMPARED TO THE MORONS THERE NOW.
******* Reps there need to give more information other than a name. There are tones of Joe, Michaels, etc, Name an a number ID assigned to them so that when we call we have an agent number or something.
Delma G.'s review of spectrum.com earned a Very Helpful vote
Delma hasn’t received any thanks yous.
Delma doesn’t have any fans yet.
Delma isn’t following anybody yet.
Empty.
