They sell what they call is a premium product. When there is a problem that they can't fix on the phone they lie to a customer in order to put off service. We had a cable box problem (Error code STHB 3804), which they could not fix on the phone one Friday. It would take an in home tech visit. They couldn't schedule a service appointment until the following Thursday.
We said that was unacceptable; the service rep said someone would call us back within 90 minutes to accelerate an appointment. Of course no one did call. We called back, and "by chance", an appointment had opened up the next morning, Saturday. On Saturday morning we received a call saying that the service tech had called in sick, but someone would be here Tuesday morning at 11.00. On Sunday they called to say that they could not keep that appointment and we would have to wait until Thursday.
Frankly Spectrum just wants your money; they don't really service what they sell.