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Yolanda L.

Contributor Level

Total Points
82

1 Review by Yolanda

  • Spectrum

7/23/19

I have wi -fi internet service with spectrum. Spectrum now offers mobile service. I contacted spectrum on 7-19 to inquire about mobile service. The sales rep set up an new order. I called spectrum back the next day to request an adjustment be made to order as I wanted to cancel out order. The rep stated order would automatically cancel out. I followed up on 7-22-19 and spoke with another rep that advised me to place a new order. I placed a new order thinking everything was good. I received email requesting additional information needed to process and provided to spectrum. At this point no money had been taken out of my account for purchase. Later that afternoon I called again spoke with different rep that informed payment was applied for order and I should receive email with tracking number order details and delivery date and that the other order was canceled. I checked my account and noticed that I was charged twice. I was livid and called back once again got different rep that told me that since payment was processed for both orders I just had to wait to receive in the mail and refuse order and then wait for spectrum to receive package back before I could receive a refund. I continued to call back and got the run around from different reps and finally got a supervisor that tried to somewhat assist with canceling wrong order but was unable to because both orders were already mailed out and payments processed. So now I'm just left in limbo waiting for packages to arrive out my residence and refuse the wrong order and then for it to be returned back to spectrum, then wait two more days before spectrum will refund my money back. It just feels like spectrum is running some type of scam just taking money and processing an order in spite of customers request to cancel. I think it would be in my best interest to take my business elsewhere.

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Yolanda L.'s review of spectrum.com earned 2 Very Helpful votes

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