website thubmnail of Sofamania

Sofamania

How would you rate Sofamania?
grey star
grey star
grey star
grey star
grey star
California
2 reviews
2 helpful votes
Follow Matthew B.
Unfollow Matthew B.
Send Message
Share Review
Report Review

Perfect.!
May 14, 2018

After we narrowed down many of the furniture sites, we feel that Sofamania is the best choice for purchasing a sofa. It's spacious, thick, supportive padding and so on.
Easy to assemble as well. It's just perfect..

Date of experience: May 14, 2018
New Jersey
1 review
0 helpful votes
Follow Edmond B.
Unfollow Edmond B.
Send Message
Share Review
Report Review

Amazing comfort with quick delivery...
March 7, 2020
Updated review

Purchased this sofa for my main room. Arrived very quickly & in good condition... Minimum assembly was required... Beautiful color which oozes out fresh feeling everytime. Very comfortable & looks amazing at my home. Durability is good... Would recommend you to everyone!

Date of experience: March 5, 2020

Quick support by team...Good product in all...
November 5, 2019
Previous review

It is such a comfy and beautiful sofa. Came in one box and perfect for my small space room. Was easy to carry upstairs and easy to assemble the item. Though a small issue i figured out was with one of the leg of the sofa. However, the team was very quick to respond and send the replacement of all legs. I really like their product and services.

Date of experience: November 5, 2019
New Jersey
1 review
0 helpful votes
Follow Gilda M.
Unfollow Gilda M.
Send Message
Share Review
Report Review

It has been a great experience with you. We purchased many items from your company and never had a problem except one or two small errors. To narrate, once i received the tracking and there was no movement on the order, you guys i guess forgot to inform me that the product has been over sold and another was when due to some misconception from my end it created a mess however i am highly obliged and amazed to see how beautifully and easily you have taken care of the situation. This is it, since then i am associated with your company and would continue shopping. Thank you for delivering exceptional customer service by understanding the situation.

Date of experience: August 9, 2019
New York
1 review
1 helpful vote
Follow Conrada S.
Unfollow Conrada S.
Send Message
Share Review
Report Review

The sofa is really good. Pillows are soft. Arrived the next day of booking with perfect packaging... very quick delivery. I am happy that I ordered this sofa. Would surely recommend to my friends and neighbours

Date of experience: May 16, 2019
New Jersey
1 review
0 helpful votes
Follow Billie M.
Unfollow Billie M.
Send Message
Share Review
Report Review

This piece really provides ultra comfort as described... Tufted design features classy and sophisticated look and i am happy that i received it earlier than expected... Sitting is very comfortable; and packaging did suprise me a little as it was packed in a way such that no damages occur... Also it seems to be sturdy & durable... Well done!

Date of experience: January 24, 2020
Pennsylvania
2 reviews
1 helpful vote
Follow Dylan K.
Unfollow Dylan K.
Send Message
Share Review
Report Review

Update: Sofamania made it right.
March 21, 2020
Updated review

After my initial review, someone from Sofamania reached out to me directly to help make right what happened.

They sent me a brand new bed at no charge, and followed up to make sure everything went smoothly. I still think the warranty of 30 days is absurd, and that will prevent me from buying anything from them in the future, but I do appreciate their efforts to fix the situation.

Date of experience: March 21, 2020
Aldo S. Sofamania Rep
over a year old

Thank you for taking the time to share your experience with us. Leaving your input is extremely important to us and we value your willingness to do so. Have a wonderful day!

Aldo Scotti
Sofamania.com


Low quality garbage. STAY AWAY.
February 17, 2020
Previous review

Purchased a bed from Sofamania around 10 months ago. The bed literally fell apart the other day. I owned the bedframe for LESS THAN A YEAR.

Quality of their product is absolutely horrific. They offer a 30 day warranty, which pretty much tells the customer "we know we're producing garbage, good luck." Their customer service was absolutely atrocious and embarrassing. This is an incredibly greedy company who has no desire to back up their product with customer service.

They should've offered to send a replacement for the piece that broke, but nope, they said I was out of luck. I will be filing a BBB complaint with them as well.

Date of experience: February 17, 2020
Florida
1 review
1 helpful vote
Follow Dwayne M.
Unfollow Dwayne M.
Send Message
Share Review
Report Review

DO NOT PURCHASE THIS COUCH. We had this couch for a little over a month and one of the back support pieces broke. I'm the heaviest person in my house at 150lbs. There are no playful kids, only an infant child. The support just broke when my wife tried to sit up straight. The wood inside the fabric was broke and the back support was hanging down. With me having the couch for just a short time and assuming that a company would stand by their product, I asked for a replacement part. I didn't ask for another couch or money back, just replace the single piece that broke. Sofamania response was "it's outside of the 30 day policy, sorry for the inconvenience". A $700 couch with a defective back support. Now I have to look for another couch. This was the second sectional I purchased from sofamania and will definitely be the last.

Update: They agreed to refunded me $150. I was told they couldn't replace the broken piece because the item is out of stock.

Date of experience: June 22, 2020
California
1 review
0 helpful votes
Follow Cindy B.
Unfollow Cindy B.
Send Message
Share Review
Report Review

Received a leather love seat that was not packaged correctly. There should be reinforcements in each corner (4) but there were only 2 reinforcements. Love seat was damaged opening the box. It is not possible to open a cardboard box big enough for a love seat without damaging the merchandise when the reinforcements are not used in the corners. They admitted this was packaged wrong but will not take it back. Their mistake... and I have a damaged piece of furniture.

Date of experience: September 6, 2018
Ohio
1 review
0 helpful votes
Follow Dee f.
Unfollow Dee f.
Send Message
Share Review
Report Review

Purchased Cyrus leather recliner. In less then 2 months it has totally fallen apart. The foot lift broke first. Next one side started pulling away, then the seat dropped. We found it was held together by staples that pulled out. Don't waste your money!

Date of experience: November 20, 2018
Aldo S. Sofamania Rep
over a year old

Hello Dee, we do apologize about the condition of your item. Typically we solely offer a 30 day warranty, but would more than glad to have this addressed for proper resolution.

Netherlands
1 review
0 helpful votes
Follow Margery M.
Unfollow Margery M.
Send Message
Share Review
Report Review

Highly recommended product!
January 4, 2020
Updated review

Fabric was of superfine quality and sofa looks good in person... Very comfortable... Delivery was very much on time, minimum assembly required, descriptive instructions helped me to get it done so quickly...

Date of experience: January 2, 2020

It feels so good when i use this recliner last month. Now, due to mechanical issue it does not recline properly. Though i liked it very much because it looks so expensive and i received it in a reasonable price. I did not expected that team would replace the motor as it has been only 4 months however they did understand my pain and replaced it quickly...

Date of experience: December 21, 2019
Pennsylvania
4 reviews
3 helpful votes
Follow Stephanie F.
Unfollow Stephanie F.
Send Message
Share Review
Report Review

I was hopeful
November 25, 2018

I love the designs and prices that Sofamania offers and despite a great number of negative reviews, I read some positive ones and I was hopeful. I ordered a chair on 11/3, FedEx received the shipping information about 3 days later and then nothing for about 3 weeks. No contact from the company until I received an email that my money was refunded. When I contacted customer service they said sorry your item was damaged during shipment and now it's not in stock anymore. Sorry. One, FedEx never even got the chair, two, the website says it's still in stock. Very disappointed. At least I was refunded but this business is not a place you want to purchase from. You're better off going to Ikea or anywhere else. I reported my complaint to BBB.

Date of experience: November 25, 2018
Aldo S. Sofamania Rep
over a year old

Hello, I do apologize about the overall experience, and would be more than glad to look into what exactly happened. If you were informed the item is out of stock, but the site shows the item, there may be a possibly the item is available to order, but should state ships within 2-4 weeks.

Georgia
1 review
0 helpful votes
Follow Charmiesha H.
Unfollow Charmiesha H.
Send Message
Share Review
Report Review

Customer service seems to be friendly and helpful, but merchandise kept arriving damaged. Ive ordered the same dining table 3 times and damaged all 3 times! The first delivery guy said it will always come damaged because of the way the freight is handled at the warehouse! Guess he was right! I was so looking forward to receiving the table and ordering more items. Ive even told friends and neighbors about sofamania. Oh well... looks like Ill have to update everyone on my experience! :(

Date of experience: June 5, 2018
Aldo S. Sofamania Rep
over a year old

Hi Charmiesha. I'm sorry about your experience and I can assure you that there is a Quality Control made at dispatch, particularly caring for any damages as we would never send a damaged item. Unfortunately once the item leaves, any damage in transit is out of our control. I will PM you in order to further our communications and find a proper resolution to your situation.

New Jersey
1 review
0 helpful votes
Follow Mitzi A.
Unfollow Mitzi A.
Send Message
Share Review
Report Review

Going good!
May 28, 2019

The chair is super-comfortable. Ergonomic design supports lower back and keeps me sitting upright and comfortable at my desk. I find it's much better than those new mesh chairs that don't really support your body or back. Sofamania lack on variety on chairs as there were just a few models to choose from, however they make it up by selling the quality stuff. For a chair like this you can't go wrong (even when you are paying less than $70) with sofamania. I received a shipping notification on the next day of order and they were able to deliver on the 5th day, not bad! I am testing this chair and so far it is going good, I will update my review after a few more days. As of now I am happy with the chair and Sofamania!

Date of experience: May 28, 2019
Aldo S. Sofamania Rep
over a year old

Thank you for taking the time to share your experience with us. Leaving your input is extremely important to us and we value your willingness to do so. Have a wonderful day!

Aldo Scotti
Sofamania.com

Oregon
2 reviews
0 helpful votes
Follow brittani m.
Unfollow brittani m.
Send Message
Share Review
Report Review

I was so excited for this couch to come to add to our office/guest room. The color is pretty off compared to the picture here... it's more of a electric purple. I looked past that and set it up only to see there is a significant amount of damage to the bottom of the couch. The fabric is ripped and rubbed away to expose what's underneath. Still trying to look past the wrong color and the damage, I realized that this couch is rock hard. You can feel the wood or what ever hard material makes the seat of the couch and there MIGHT be a half inch of cushion over that. If you were to put your hand between the two "cushions", it's a hard edge with nothing over it but the purple fabric.

The couch looks pretty in my office but it's falling apart, the wrong color and not functional to sit, let alone sleep on.

Also, it's a little sketchy that the actual site wont let me leave a review of this couch...?

Date of experience: November 12, 2018
Aldo S. Sofamania Rep
over a year old

Hello Brittani, thank you for your feedback and do deeply apologize for the current situation at hand. We will be looking further into this matter to best assist. Thank you.

1 review
0 helpful votes
Follow Eleanor W.
Unfollow Eleanor W.
Send Message
Share Review
Report Review

Perfection is the deal!
October 11, 2018

Great experience so far with Sofamania, even better this time, quality of futon shows that they have somehow manage to offer superior products for the price, their prices are sometimes too good to be true, and I remain skeptical about the quality but they were able to exceed my expectations everytime, sometimes they delay in shipping but rest all is good.

Date of experience: October 9, 2018
California
1 review
1 helpful vote
Follow Cynthia M.
Unfollow Cynthia M.
Send Message
Share Review
Report Review

What a lovely piece?
February 19, 2020

Color looks fresh. Fabric is good and laying on it provides warmth and comfort. Impressed with fast shipping and timely updates. Holes were properly aligned and instructions were very simple & clear which made me assemble the product easily. I hope it lasts long as i really love this piece...

Date of experience: February 19, 2020
Aldo S. Sofamania Rep
over a year old

Thank you for taking the time to share your experience with us. Leaving your input is extremely important to us and we value your willingness to do so. Have a wonderful day!

Aldo Scotti
Sofamania.com

1 review
0 helpful votes
Follow Alyson L.
Unfollow Alyson L.
Send Message
Share Review
Report Review

Perfect set up...
March 8, 2020
Updated review

It can hold good weight & 3 people can easily fit into it. Reversible chaise is an additional feature for this sectional... Perfect setup for when guests come at home... Look wise also it is wonderful... Stuffed material like poly fiber provides great comfort during sitting... I am happy that it is with ottoman & i received it in affordable price... Though it was not very easy to assemble still i & my husband managed to assemble it & now it makes our room more attractive...

Date of experience: March 6, 2020

Responsible and Accountable Team
August 1, 2019
Previous review

Really love the sofa. Was a slight issue with the delivery as i entered the incorrect address while placing the order. Thanks to your customer service department who were able to take care of this issue on time and they helped me in rerouting the item to my correct address. Your team is outstanding, right from the begining till i received my item.

Date of experience: August 1, 2019
Sweden
1 review
0 helpful votes
Follow Bert P.
Unfollow Bert P.
Send Message
Share Review
Report Review

Great experience
December 20, 2018

My mother purchased a sectional from sofamania around 3 months back. This was for our living room. Only a few units were in stock when she ordered. She was very excited and very nervous at the same time as this was her first online furniture purchase. She had a lots of questions popping up in her mind so I suggested her to speak to Customer Service. We get to speak wit a very well mannered rep and she cleared all our doubts about the with ease. Great work team! Keep it up!

Date of experience: December 20, 2018
Aldo S. Sofamania Rep
over a year old

Thank you for taking the time to share your experience. So glad we were able to assist!

New Jersey
1 review
0 helpful votes
Follow Gregg F.
Unfollow Gregg F.
Send Message
Share Review
Report Review

Amazing product with good quality...
October 21, 2019
Updated review

I really am happy with the deals at your store. I purchased this L-shaped sectional recently and it is such an huge comfort that i can not explain it in words. This sofa is perfect for my living room and when needed becomes a beautiful lounge spot for friends and family. It has 3 cozy detachable plush back rest pillows and upholstery in the velvet fabric makes it very soft and smooth to touch and feel. Assembly was easy and necessary parts were included in the compartment/zipper to assemble the sofa. Also it can hold good weight. Thank you for such a lovely sofa...

Date of experience: October 19, 2019

Fine sofa for my room, amazing discounts, clear instructions, easy to assemble and too the top it is as per the description. I really liked the fabric of the sofa and foam on the cushions makes it more comfortable to sit. However, i did not received the item until the 15th day from the day i ordered it. Still i am happy because i was getting regular updates from the team and also i received the sofa at the right time.

Date of experience: October 3, 2019
California
1 review
0 helpful votes
Follow Laurence H.
Unfollow Laurence H.
Send Message
Share Review
Report Review

Just one word! WOW! I am so impressed with this TV stand, its wooden finish and slanted legs are so beautiful! I was looking for a stand to match my living room decor and it took me some time before pulling the trigger on this purchase. My wife is also happy with this purchase. Customer service reps were very much helpful, however they need to work on their shipping, I am taking away one star for that, otherwise they deserve five star.

Date of experience: October 10, 2018

Overview

Sofamania has a rating of 3.7 stars from 418 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Sofamania most frequently mention customer service, good quality and long hours. Sofamania ranks 9th among Furniture sites.

service
36
value
36
shipping
34
returns
21
quality
35