SnapDealReviews 790

Dear Snapdeal,

I have been patient and now i have lost it
My order id is: *******6676

I ordered a F&D speakers and received a Mixer Grinder a fault from your side then i asked for replacement and snapdeal said they cant receive the product from my house still i sent the product through DTDC: D*******

Now i get a mail from DTDC that snapdeal refused my product

If i dont get my product by 19th November i will go to Court for harassment and fraud.
I will make sure Every person in India Knows about this as i am a journalist and you have messed with a wrong person. 19th Novemeber is the Last Date and if i dont get a reply from your side by tonight i will go to court by tomorrow morning this is not acceptable.

SNAPDEAL is Fraud...!
I recently ordered one Lava X17 (Black-Steel) mobile and had a worst experience with Snapdeal because of the following reasons:-
1. I ordered the mobile on 4th Nov (ORDER NO - *******1673) and got delivered on 12th Nov. When i opened the box and found that instead of Black-Steel, They have delivered the Black-Gold. Why the hell they haven't done the quality check at that time?
2. They have delivered the damaged product with some scratches on the screen. To hide those scratches, They have already put in the screen guard on it. This means they have delivered the opened product.
3. I applied for the refund without even putting the battery in the mobile. Now Snapdeal has rejected the complaint because the refunded product doesn't clear the quality checks without mentioning any reason and putting the allegations back on the customer.

Moreover, When i call on to customer care then they are asking that they will not refund the amount. This is what Snapdeal is doing with the Customers.

Why they haven't done the quality check before they delivered the product?

This is the worst experience with the Snapdeal and will not refer anyone to trust Snapdeal.

It's a BIG FRAUD...!

My personal advice is not to trust snapdeal and always opt COD for any product. Just check the product before you pay.

One of the Worst ever service by Snapdeal I have seen. Humble request to everyone, please dont buy any product in Snapdeal, either you will get damaged product or a different product.

The replacement process even worser. You dont have any mode to raise complaint other than customer care, which is again a worst customer care service. Your problem will not get resolved at all. Every time you call them they will provide the same status.

I had a very bad experience and decided not to but any product even they giving it for no cost.

Even 1 star is high for Snapdeal.

Snapdeal is not official partner for LeEco brand of mobiles, I was cheated by buying the LeEco phone from them, I ordered the phone on 4th Oct midnight, it got delivered on 5th 11AM, I was amazed by the fast delivery and also felt something fishy. After few days finger print sensor was not working, so I asked for the replacement, Snapdeal send the engineer to verify, he came and written everything in his report. Then one day later pickup guy came and took the phone, after that for 15 days I dont get any update or info about the phone, whenever I call them they are telling we will revert back in next 24 hours. But finally today somebody calling me and telling you have not delivered the package in good condition, usermanuals are missing, phone was having few scratches in it, so we can't replace your phone. Phone was used with his screen guard and body cover for those 5 days, these snapdeal is telling some silly reasons because they cant claim the phone from LeEco as they are not their official partners, today when I called LeEco support they confirmed me that they will purchase the phones either from Flipkart or LeMall and they dont have tie up with snapdeal. Finally I am cheated by snapdeal for hiding this information to the customer. I feel frustrated with this and pathetic experience, CHEATING SNAPDEAL... guys be careful with Snapdeal. Dont buy from them, they are selling fake products.

I had bought Redmi Note 3 from Snapdeal and on receiving the phone on 25th Oct 2016, I figured out that the phone had a heating issue and also the connectivity issues. I requested a refund on 27th Oct. Till 3rd November I had called approximately every day to ask them when the person will come for reverse pickup. Everytime the agent said that pickup will be done the next day but that day never came. All of a sudden I received a message stating that a QA engineer will be visiting. He visited for approx 4 mins and within that amount of time he just made a call on my another number for 7 secs. After that he said that a pick up will be scheduled for next day. Now on 7th Nov I got a call from snapdeal stating that the product is fine and I need to get it fixed by Service centre. All this crap and at the end they say that the policy states that it cannot be refunded. Now they are reading the policies where as the policy also states that within 7 days refund and replacement and within 24 hours customer resolution. In my case it has taken 13 days to get to this situation where I have to get the things from the service centre and then provide them then they will take another 10 - 15 days to process the request which I am sure will never happen. Every agent tells a different story and they themselves are not clear about the policies.
Got an experience of life time. NEVER to buy anything from SNAPDEAL... Worst service

I have ordered a Microwave from Snapdeal and was scheduled to be delivered on 5th of Nov saturday through Bluedart. On the same afternoon I got a message from Bluedart that my shipment is on hold while got a message from Snapdeal on the same evening that "bluedart is attempted to deliver at my premise and no one was available". That is a fake excuse from snapdeal and i was available through out the day. The staus of Snapdeal and Bluedart is also not same.

Mr. Kunal Bahl / Snapdeal Team I placed an Order ID: *******3007 on 17 Oct, 2016 for

Hitachi 1.2 Ton 5 Star Neo RAU514HWDD Split Air Conditioner. Now even after following everyday, making numerous calls and assurance I dont have any update regarding my order for which I already paid online. This is getting so annoying I ordered two acs on the same date, 1 from flipkart

Order ID: OD**************(1 Item)

Order Date: 17 October, 2016 11:19 PM

And the other 1 from snap deal. Now my ac from flipkart was delivered on 19th October 2016 and even installed on the same day.

Now please enlighten me if I made a huge mistake ordering the 2nd ac from snapdeal? Which I have not received as on 03 Nov. 16. They are simply postponing the delivery dates and have the bloody audacity to inform me everytime on phone that it would be delivered today itself and now even after 18 days of ordering and still no update. I had to finish a project which now stands hanging. Pls tell me who is responsible for my misery. How can your service get so pathetic and no accountability?

I had been a regular customer of snap deal since long but now I will have to think twice before ordering something on snap deal.

Gaurav Balhara
*******@gmail.com

Hi... i recently bought a guess watch and after assuring that iw ill gget a new replacement. You people have refunded the amount without intimating me. I wanted that watch badly and now you are saying refund initiated. This is really bull$#*! because i ahve been taking regular follow up from you guys from 6th oct till today and yesterday one supervisor assured me that the product is cominh under trusr pay policy and it will be replaced. Today my reverse pick up was initiated and after that i got a notification that refund completed for the order no(*******)... This is really disgusting service. Please do something. I never asked for a refund.

I m Krishna Parmar. I have ordered one top from snapdeal, Order ID is *******4814 on 09/10/2016. But material was not good that i expected. So i had make refund request for this item. I m failed to return in first attempton 16/10/2016 because it was sunday. Courier man using bad words that u will not get refund tomorrow. Then i had spoken that i will going to complain about this to your customer care then he told me that you can do whatever i don't care. Then he run away. "What a bad behavior of him." He must have to guide me what is next procedure. Then i called in customer care and rescheduled on 17/10/2016 it with the help snapdeal customer support. But courier partner not came to my address again and close the request without any confirmation call or message.

Than again i rescheduled 18/10/2016 the pickup schedule. The courier partner was changed. Then i thought i will be done. But once again they close my request without any confirmation. My order status shows me that "pickup scheduled". So i was waiting. I have called customer care 15 to 20 times every day i called them. They said ya mam we have surely done it today or 2 or 3 working days. But no one is coming. I fed up and mail to customer support. They only revert me "We are eager to resolve your concerns and will contact you within a maximum of 24 hours. We'll either call you from *******500* or email you regarding your request." but still i don't have any call or mail.

Worst Service Ever! Do not expect it from u snapdeal

Bought "Puma 917 Lo 2 Dp Blue Sneaker Casual Shoes" on the snapdeal. Unfortunately, I was not comfortable with the size and hence placed a replacement order. Now its been around a month and yet they have not picked the item for replacement. The courier services associated with snapdeal are worst. They not even called me once and marked that they tried to pick the product but I was not reachable.

Worst services. Wont recommend snapdeal to my friends.