business logo of SnapDeal

SnapDealReviews 790

2.6

On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

How would you rate SnapDeal?
grey star
grey star
grey star
grey star
grey star

SnapDeal Reviews Summary

SnapDeal has a rating of 2.6 stars from 790 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with SnapDeal most frequently mention customer care, return request and bad experience. SnapDeal ranks 22nd among Discount Shopping sites.

service
301
value
296
shipping
295
returns
283
quality
288

We monitor reviews for authenticity

India
1 review
1 helpful vote
Follow Hina t.
Unfollow Hina t.
Share Review
Report Review

Which century snapdeal is living it, in this competitive world where all websites are committing consumer and delivering within 4 days, this snapdeal cant even dispatch the orders by 4 days
I called snapdeal care n number of times and registered my complaint. I needed my product by 27 oct and their courier partner is not going to collect the parcel from seller. Even seler contacted me sayinh the packet is ready but its snapdeal courier who are not coming to pick it. I will never order from snapdeal. Poor site. Poor service poor customer care. Order id: *******6419

Date of experience: October 23, 2016
GB
1 review
0 helpful votes
Follow Hemlata N.
Unfollow Hemlata N.
Share Review
Report Review

This is with reference to my return request closure.

I have ordered 'Oomph! Peach Chiffon Saree' from snapdeal on 03 Oct, 2016 and got delivery on 07 Oct, 2016.
I did not like the item as its not what I ordered, the material and design is not as expected, hence I placed Return request on 08 Oct, 2016, and as per timeline details of my order my item pickup should be done on or before 10th Oct 2016.
But the pickup is being done on 20th Oct 2016 after having long followup with your team.

Now I have received below email saying We have closed your return request and the reason is its not passed through quality check.
This is ridiculous, as the item as packed as its being delivered and its being returned as the color was not the same as shown in the

So, if snapdeal doesnt want to return the money and its return policy is only for show purpose then I think I have use my consumer rights and ask for my refund via consumer court.
This is not a question of amount which Snapdeal has to return, but the question of SNAPDeal's reputation in Online Ecommerce business. If this is the service snapdeal gives then I will do the needful for my rights ASAP.

I am very frustrated with this experience I got from SNAPDEAL and off course I am going to spread it using internet as much as I can, that never BUY ANYTHING FROM SNAPDEAL...

Date of experience: October 23, 2016
India
1 review
0 helpful votes
Follow Varun m.
Unfollow Varun m.
Share Review
Report Review

Snapdeal is worst
October 22, 2016

I want to share my recent experience with snapdeal. I have ordered chopper from snapdeal my order id is *******3042. They have send me chopper of another local company then i have replaced it again they have send chopper of local company. I have complained it before raising replacement request there is no quality check in snapdeal again i have checked the review i find that they send duplicate product of another company i suggest please do not go with snapdeal they are completely fake they do everything to sell the product at cheap cost. Thanks

Date of experience: October 22, 2016
India
1 review
2 helpful votes
Follow Samir S.
Unfollow Samir S.
Share Review
Report Review

Bakwas. Shopping site and any time wrong product delivered... and never accept returns request... so plz... Friends don't order on this site or app...

Date of experience: October 21, 2016
India
1 review
2 helpful votes
Follow Priya k.
Unfollow Priya k.
Share Review
Report Review

Pathetic customer care. Makes money by not delivering products after collect the amount & does not respond to follow ups.

Date of experience: October 20, 2016
India
1 review
0 helpful votes
Follow Maneesha S.
Unfollow Maneesha S.
Share Review
Report Review

Snapdeal is worst
October 19, 2016

I really regret to say that I had worst experience with Snapdeal. I have ordered "
Fastrack Blue Non Leather Sling Bag ". I had a very bad experience in receiving the product. Item delivery was delayed a lot. And also I went to collect the item. I called the courier person and asked him to deliver the item to the address mentioned for delivery address and also said that will direct him to reach the address. Delivery person said that he will not come to deliver the item and asked me to collect it. After collecting it, I found the item is not the correct one which I ordered. I ordered for blue color bag but received pink color bag. So I have placed return request to pick up the item. Even for picking up the item also it is getting delayed. I am not going to office and staying in home that the person will come to pick up the item. But no one came or contacted me. I never faced such problems with Flipkart or Amazon. Really this is terrible and worst experience to me with Snapdeal.

Date of experience: October 19, 2016
India
1 review
1 helpful vote
Follow Nitin G.
Unfollow Nitin G.
Share Review
Report Review

Snapdeal is very pathetic in terms of customer support
My order was returned two times saying undeliverable. Bloody i did not received single call from these guys or courier guys saying ur order is here.
Without intimating they are saying non delivarable.

& even more strange on their app u will not found any customer care number or email. U just can not contact them. Finally i got one number but that is also of no use, it only gives ubsystem generated replies there is no one availabe to answer ur quriea.

Very pathetic snapdeal...

Date of experience: October 16, 2016
India
1 review
3 helpful votes
Follow Rahul R.
Unfollow Rahul R.
Share Review
Report Review

Theifs
October 16, 2016

During festival discount sale that started on october 2, I was eligible for a instant cashback of Rs. 2000, if I used a citi card. I used the card and applied the discount and till payment the discounted price was displayed. But when the payment was made the entire amount was debited. I tried contacting snapdeal on the customer care number, and the response was horrible. The customer service representatives had no idea how to handle the situation. I tried to escalate the call, and I was put on hold for about 20 min and then call was disconnected(This happened three times).

Date of experience: October 16, 2016
India
1 review
3 helpful votes
Follow Sumita S.
Unfollow Sumita S.
Share Review
Report Review

I received a broken cooker raised a request to return... No one contacted for pickup then status updated as failed to contact please reschedule or cancel request... You cannot speak to a customer service agent the phone keeps you only on Automatic options... No email... Horrible

Date of experience: October 13, 2016
India
1 review
2 helpful votes
Follow akash s.
Unfollow akash s.
Share Review
Report Review

I must inform to every one that Buying furniture from snapdeal could be very risky as because i have purchased a Crystal Furnitech Wego King Size Hydraulic Storage Bed and the whole bed delivered by snapdeal is defective.
Snapdeal team is regularly postponing the replacement of bed from 2 months of my purchase and after 2 months they are directly denying to help me.
Moreover they are saying once you have purchased a furniture, you can not replace it.
They are providing worst service, such a cheap seller snapdeal is.
NEVER BUY ANY FURNITURE FROM SNAPDEAL.

Date of experience: October 13, 2016
India
1 review
1 helpful vote
Follow Santosh W.
Unfollow Santosh W.
Share Review
Report Review

I have very bad experience with Snapdeal, Even I am not able complete my order every time it is redirect to billing page even after till otp process is completed.
My order no. Is return without any attempt on my mentioned address.
There is no any understandable information about courier is available.
I had a call with CC *******126 it is also use less
Very very bad experience
Order ID: *******6913 (1 Item) DETAILS
C No.: FCAC*******
Placed on 05 Oct, 2016
Prestige Deluxe Plus Mini Handi 3.3 Ltr Hard anodised Oute...

Date of experience: October 13, 2016
India
1 review
0 helpful votes
Follow Kathiravan J.
Unfollow Kathiravan J.
Share Review
Report Review

Service mind
October 13, 2016

1. According to snapdeal, it's main aim is to serve the people morethan the profit
2. All are doing bussiness_minded only but snapdeal's goal is to develop the good bonding among the people
3. Gandhiji's Quote" customers are the boss for any bussiness" snapdeal remind that quote
4. Snapdeal gives full satisfaction among all kinds of people
5. Their cost for any things is comparitively cheap than other company
6.In the commercial world, snapdeal gives us joy and full satisfaction in their bussiness
7. *particularly manisha Enterprises* is doing well and wonderful services. I like too much. 8."Snapdeal's online shopping is believed by all"
9. Congratulations! For ur great job. Keep rocking! Really true & good service mind
*SUPER SERVICE*
*I like it too too much*
By
J. KATHIRAVAN
THIRUVADANAI-*******
RAMNAD - Dt
TAMILNADU*Cell *******507

Date of experience: October 11, 2016
India
1 review
0 helpful votes
Follow Gaurav S.
Unfollow Gaurav S.
Share Review
Report Review

SNAPDEAL SHOULD BE GOOD BUT SELLER IS FRAUD. WE CAN'T GET THE ORDER QUANTITY WHICH WE HAVE HAVE ORDERED.

Date of experience: October 11, 2016
India
1 review
2 helpful votes
Follow ravi s.
Unfollow ravi s.
Share Review
Report Review

Very Bad Product and Customer care also wast they are not responding to mails even phone call also... i call they are still say unwanted things... they did not connect to costumer care peoples... Wast of money and time...

Date of experience: October 9, 2016
India
1 review
2 helpful votes
Follow Arvind B.
Unfollow Arvind B.
Share Review
Report Review

Not trust worthy
October 8, 2016

They r not at all trust worthy. Cash back not credited by them. I had to fight fr it fr almost 3 Months. Finally I dealt with indusind bank direct n got the cash back. Today I ordered three shampoos. One came with perfect packing. Other 02 were leaking with no replacement. Snapdeal refused to replace. So be careful. Last I tried to order mobile phone at 2357 hrs with instant bank discount which was applied but at the end of transaction was declined by them very disappointed

Date of experience: October 8, 2016
India
1 review
0 helpful votes
Follow ramseh c.
Unfollow ramseh c.
Share Review
Report Review

Snapdeal is a very trustworty and genuine site, i like ur products these are extremely gud and enen i bought many products from sanpdeal those product are extremly fabulous.id i have ever bought something iam definatelygoing to bouht from ssnapdeal and lastly i would like to say that no site could comete with this site and india's no. 1 site.

Date of experience: October 8, 2016
India
1 review
1 helpful vote
Follow Javed K.
Unfollow Javed K.
Share Review
Report Review

I had posted one of my issues with regards to my grievance with snapdeal. To top it off there custommer care has become a total harassment. There is no option on automated system to speak to customer care executive. The help Centre has laid down set of queries which puts them in a non committal position. If u have any other issue u are not given an option to write it. Guys please think before u shop from this fraudulent site.

Date of experience: October 8, 2016
India
2 reviews
1 helpful vote
Follow Atul K.
Unfollow Atul K.
Share Review
Report Review

Snapdeal has always shown fake reviews on their product page. How can every product on Snapdeal have minimum 4-5 star ratings when the same product has 1-2 star ratings on another websites like Flipkart and Amazon?

Guys my advice. Please don't fall for the reviews, they are all FAKE. Their entire business is a fraud, just misusing the investor's money in changing their logo, buying new office space and all those useless things instead of focusing on consumers.

SNAPDEAL IS GOING DOWN PRETTY SOON.

Date of experience: October 8, 2016
India
2 reviews
1 helpful vote
Follow Mohit M.
Unfollow Mohit M.
Share Review
Report Review

I have purchased i-phone 5S, and they send me local charger with local datacable, and there is no customer care no. Where i can complaint. What I should do?

Date of experience: October 5, 2016
GB
1 review
3 helpful votes
Follow Praveen S.
Unfollow Praveen S.
Share Review
Report Review

Worst e-commerce
October 4, 2016

Guys please be aware from this site. What l ordered i dont get it... Nd they not return as they saying...

Date of experience: October 4, 2016

From the business

Online shopping site in India to shop Electronics, Mobile, Men & Women Clothing, Shoes, Home & Kitchen appliances online on Snapdeal in India.? Next Day Delivery? Zero Shipping Charges on SD Gold


snapdeal.com
Founded in 2010
Gurugram, Haryana, India