During festival discount sale that started on october 2, I was eligible for a instant cashback of Rs. 2000, if I used a citi card. I used the card and applied the discount and till payment the discounted price was displayed. But when the payment was made the entire amount was debited. I tried contacting snapdeal on the customer care number, and the response was horrible. The customer service representatives had no idea how to handle the situation. I tried to escalate the call, and I was put on hold for about 20 min and then call was disconnected(This happened three times).