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SnapDealReviews 790

2.6

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SnapDeal Reviews Summary

SnapDeal has a rating of 2.6 stars from 790 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with SnapDeal most frequently mention customer care, return request and bad experience. SnapDeal ranks 22nd among Discount Shopping sites.

service
301
value
296
shipping
295
returns
283
quality
288

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India
1 review
1 helpful vote
Follow HARPREET S.
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TOTALY FRAUD AND CHEAP
October 4, 2016

YE COMPANY JO SNAP DEAL HAI SABSE CHEAP COMPANY HAI MAINE ASUS ZENFONE MAX 3 GB RAM 32 GB ROM MOBILE MAINE ORDER KIYA THA ******* KA OR JAB MAINE PARCEL OPEN KIYA TO US ME 7573. 46 WALA SAMSUNG GALAXY J3 6 4G NIKLA VO B KISI OR K ADDRESS KA THANKS GOD MERE PASS VIDEO CLIP HAI OR 2 WITNESS B ABHI JAB YE COURT ME JAYENGE TIO MALUM PADEGA CUSTOMERS KO KAISE CHUNA LGATE HAI

Date of experience: October 4, 2016
India
1 review
1 helpful vote
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I purchased lakhme orange edge lipstick and also Lakme wine lipstick 9 to 5 its worst product which they delivered. It's delivered fake or local product and I also purchased urban decay naked 3 brush set and it also very bad quality and they show blending eyeshadow brush in photo but I not received it in box instead that they send it flat eyeshadow brush. Lakhme absolute peace duo Blush it's also fake in photo it seems two different shade but in real it's not same and quality is worst. So I never recommend to anyone for buy online beauty products because they charge us like original products and deliver fake... Worst experience

Date of experience: October 1, 2016
India
1 review
1 helpful vote
Follow neetu c.
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I had return the item on 20th June now my refund amount is pending with snap deal they have picked up the items and it's been 2 months that they have not refunded my money.

Pathetic site poor customer service not at all trustful.

Date of experience: September 29, 2016
India
1 review
3 helpful votes
Follow Nirmal t.
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It all started when I wanted to buy a DVD for my Xbox One Gaming Console. I usually go for Sites such as Flipkart or even Amazon. I decided to try Snapdeal out for one time and believe me, it was horrible. It was going well until it reached the nearest hub(I have no idea were that is). Next day it said it was out for delivery(I'm a guy who tracks all my orders). I was quite excited and decided to stay at home to purchase it. But no call or anything came. I was quite disappointed but it had happened to me one time with Flipkart as well.It said that the first delivery attempt failed. Next day same thing happened. And after that as well. It said that all delivery attempts were failed and order was canceled. Snapdeal Suck soo bad. I'm sure it was the fault of the courier as they were not even trying. They couldn't give a $#*! to call me. Stupid freaks. Never buy anything from Snapdeal if you are not from Mumbai or Delhi or Kolkata.

Date of experience: September 22, 2016
India
1 review
6 helpful votes
Follow yaswanthvarma k.
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Cheating customers
September 17, 2016

I am requesting all, please do not buy any thing on snapdeal, they will make easy money by cheating customers, i have purchased iphone 5s 16gb on snapdeal and I returned it dew to some problems in the mobile, they picked up the product on 30th of august and till now I didnt get my refund and replacement, now they are saying we will not give anything refund or replacement or the product which I return back to them, they didnt have any respect towards customers money they are looting the money of customers. They must change their caption'"DIL KA DEAL" to "CHEAT KA DEAL". My intention is only one that is no one must suffer like me, i have incurred a loss of *******, there are many other genuine sites like AMAZON, FLIPKART. They will give value to customers. Please prefer AMAZON and FLIPKART.

Date of experience: September 17, 2016
India
1 review
5 helpful votes
Follow Sangeeta A.
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I purchased Redmi Note 3 32gb for *******/- recently order no. *******1003 invoice date 13 Aug. 2016. Phone is not working even the Engineer from snapdeal proved it faulty piece. Still no response from snapdeal.we can't contact anyone. No response of mails, no customer care service,
Don't know what to do, whom to contact

Date of experience: September 15, 2016
India
1 review
1 helpful vote
Follow Mokind S.
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Cancelled Order
September 9, 2016

I had cancelled my Order, before the product received to me,

But mistakenly my watchmen accept the product behalf of me

Now snap deal saying that we are not able to return this order

What to do if the delivery accepted mistakenly

Date of experience: September 9, 2016
Singapore
1 review
4 helpful votes
Follow soniya b.
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Snapdeal is one of the worst online shopping center. I had purchased a Samsung phone from snapdeal few days back. I got the phone on time but it was faulty one. I complained to snapdeal about the batery issue and they sent an engineer who checked in front of me n said yes the phone has batery issue and when I contacted snapdeal they said that the engineer said there is no issue with the phone. I had paid 16k for this faulty phone. They say you go to the service centre for this problem. So using the phone for just 2 days and I already have to fix this phone? I wasted my money and energy for this pathetic service and faulty phone.
This the worst online shopping experience i have ever had. If the product was working properly i wouldn't have complained for it.

Fraud company fAult products pathetic customer service. Am going to drag them to consumer court for doing this fraud.

Date of experience: September 7, 2016
India
1 review
2 helpful votes
Follow Jitendra K.
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I have not seen such a pathetic logistics service till yet. I never expected this poor service from Snapdeal. I purchased one product under Snapdeal Gold Offer and my pin code is *******. As per Snapdeal Gold Offer, my product should be delivered by next working day. But its about 5 days not delivered yet. Hence fully dissatisfied and would not like to recommend snapdeal to any one.
I am trying to connect with logistic service provider Bluedart, but that is also not happening. I wrote 2 emails to them as well but not responding.

Very pathetic, very poor. Not recommended.

In short " Oonchi Dukan & Feeki Pakkwan"

Date of experience: September 6, 2016
India
1 review
4 helpful votes
Follow Amit M.
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Please Don't Purchase Any Product From #Snapdeal. Because they Send Damage Products and when you return that product, the return courier refuse to collect that courier and after that You Courier it by Yourself and then the quality check process done by #Snapdeal after that they refuse to #refund. What is this? #Snapdeal you send me Damage product then how this product can Pass from your Quality check, the product is already damaged. My Order id is *******2647. Please Guys if you Really want to spoil your mood then Choose #Snapdeal. I want full refund with courier charges.

Date of experience: September 6, 2016
India
1 review
4 helpful votes
Follow Jitender K.
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Best online shopping center... Snapdeal provides great services and good products at good price

Date of experience: September 1, 2016
India
1 review
2 helpful votes
Follow Pradeep K.
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FRAUD CHEATER SITE
August 26, 2016

LAST YEAR I PURCHASED MANY ITEM SERVICE GOOD BUT LAST 2 OR 3 PURCHASING I HAVE CHEATED BY SNAPDEAL COMMENCEMENT & SERVICE IS VERY WORST ACCORDING LAST YEAR. SO I REQUESTED ALL OF YOU NOT PURCHAGE ANY ITEM FROM THIS SITE

Date of experience: August 26, 2016
AE
1 review
2 helpful votes
Follow SnapdealVictim S.
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Why do you deliver duplicate and damaged products? You are one of the worst online shopping websites.
You do not have a customer care number. You ppl are fraud to the maximum. $#*!s. Cheaters.

Date of experience: August 24, 2016
India
1 review
1 helpful vote
Follow Kiran C.
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Worst customer services I have ever experienced, my wife has ordered THREE Gifts by meeta combos (rakhi, mug, greeting card) for her brothers on the eve of Raksha Bandhan on 1 Aug, to be delivered on her brothers address, but have received incomplete combo, a greeting card was missing on one combo, and complete different card was received for another combo, called up customer services and raised the replacement request, replacement was done for two combos, But again on 16 Aug the replacement order that has received contained the same product that have returned back couple of days ago. Called up customer service to raise complaint in regard to same but however agent has again raised return and refund request for those two combos without our consent, for which we have received message on mobile. Considering 18 Aug was Raksha Bandhan day we called up and told them clearly to cancel the refund request as it would result in one brother having gift and other two will be left with nothing.
To our surprise next day courier guys went to her bothers place and took two combos and refund request was initiated even after telling them clearly to cancel the same.
This left us in very very embarrassing position after which I called up customer service to speak to supervisor but every time I call them operator would advice that we will receive call from supervisor next day, it continued same for one whole week wherein I call them and they promise that i would receive call next day.
However after 1 week i was able to get in touch with one of the supervisors (yes i called them, not they have called), she had no answer for the same and just kept on saying only one thing all over the call that I am sorry and I am sorry.
I am sure they don't have any complaint procedure in place to handle customer service, worst customer service, will never ever use Snapdeal in my entire life and would recommend same to my friends and relatives. Now I know why Snapdeal is loosing market share because of their customer service and because of their Poor Online Line Reputation management.

Date of experience: August 21, 2016
India
1 review
1 helpful vote
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Froud
August 21, 2016

I have ordered Hero Rx2 26T Black and red 21 speed sprint bicycle with disc brake but they delivered hero Rx2 26T Black and orange 21 speed sprint bicycle with disc brake.

Date of experience: August 21, 2016
India
2 reviews
6 helpful votes
Follow Mohammad n.
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Fake product snapdeal very bad snapdeal

Me Aaj ke baad kabhi bhi snapdeal se order nahi karunga muje snapdeal ne pthar bheja order kiya tha Samsung galaxy j7 muje pathar bheja gaya ******* ka
Aaj ke baad me sab logo se yahi bolunga koi bhi order Na kare

Date of experience: August 13, 2016
India
1 review
1 helpful vote
Follow Rohit G.
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Third class service
August 7, 2016

Guys maine kuch din pahle order ki huyi cheers ko in logon ne 4th august date di fir barish ki wajah se 5 th August date di... now I cancelled my order... I like to purchase from flipcart. They giving very good service. And time to time service... snapdeal it's really 3rd class... Thanks a lot... In future kabhi snpdl se kuch nahi kharidungaa... even sare friends ko bhi bataungaa.

Date of experience: August 7, 2016
GB
1 review
3 helpful votes
Follow Shiv p.
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My complaint number - *******
Mobile- *******350
I bought redmi note 3 mobil from snapdeal. There was problem in mobile. I file a complain on snapdeal on 27th july. They assure to replace my mobile with in 24 hours. From that day I am calling daily once or twice to snapdeal and every executive assures that my problem will be solve in 24 hours. But 24 hours never over after 10 days. Even I call twice today to snapdeal. They deliver faulty product and never replace or refund. So never shop any product from snapdeal. They will mentally harassed gou...

Date of experience: August 5, 2016
India
1 review
1 helpful vote
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Neva visit this site
August 2, 2016

They post fake offers so that customers should download their app
Fraud site

Date of experience: August 2, 2016
India
1 review
1 helpful vote
Follow vivek s.
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Fraud
August 2, 2016

I'm a student and it is very difficult for me to earn money, money matters me a lot. Snapdeal is one of the worst and full fraud company. Snapdeal.com cheat customers with collaboration of free charge.com. I purchased antivirus from snapdeal but the product was not working, so I replaced the product. But I have not received my money back. When I call customer care they said me there is technical a problem with your account we will resolve it soon. After one month I got a mail from freecharge.com that your money will not be refunded if you will not spend it within 7 days. Again I call snapdeal customer care, again they said me there is a technical problem with your account, we will resolve issue within 7 days. At the end I lost my money, snapdeal.com cheat me and fraud my money.

Date of experience: August 2, 2016

From the business

Online shopping site in India to shop Electronics, Mobile, Men & Women Clothing, Shoes, Home & Kitchen appliances online on Snapdeal in India.? Next Day Delivery? Zero Shipping Charges on SD Gold


snapdeal.com
Founded in 2010
Gurugram, Haryana, India