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SnapDealReviews 790

2.6

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SnapDeal Reviews Summary

SnapDeal has a rating of 2.6 stars from 790 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with SnapDeal most frequently mention customer care, return request and bad experience. SnapDeal ranks 22nd among Discount Shopping sites.

service
301
value
296
shipping
295
returns
283
quality
288

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India
1 review
0 helpful votes
Follow Ridha L.
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My sincere advice to people... Please do not buy anything from Snapdeal... They have the worst sales and support... The customer service reps don't understand what we say... They own the company " Vulcan Express" through which they deliver the products and they don't have any coordination with them... "DIL KI DEAL IS NOTHING BUT DARD KI DEAL"... My big mistake to buy from Snapdeal... A bunch of hooligans and inefficient goons...

Date of experience: December 16, 2016
India
1 review
1 helpful vote
Follow Shweta G.
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Awful and cheaters
December 13, 2016

I bought spacewood furniture for which i had recieved the delivery and after one month after so much follow up with email it got installed and it was defective
And then they denied the return
And disconnected the phone
I mailed them a lot then also no reply
They are cheaters
Guys and gals don't buy online furniture u will only be cheated as Snapdeal did to us

Date of experience: December 13, 2016
India
1 review
1 helpful vote
Follow Varun S.
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Snapdeal has no return policy, as they give 7 days time to return the product and give online option on there site. But in actual there site is never updated with delivery option and doesn't give you options to return it. And when you call them. They just show you the return policy copy and customer care executive have no power to execute with your reasoning, all they say management have said that (with no reasoning) and when you ask to speak to manager, they never come online as they are always busy. Awful experience with snapdeal cheap site.

Date of experience: December 12, 2016
India
1 review
0 helpful votes
Follow Rahul p.
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Hii guys,
Please do not purchase anything from snapdeal they peoples doing fraud, guys i ordered redmi note 3 and they supplied worst samsung phone and they are not ready to take that wrong delivered mobile. They are just avoiding and asking for photos. The customer service is also doing same. They are just giving timings for collection of that parcel but actually not collecting.

Date of experience: December 12, 2016
India
1 review
0 helpful votes
Follow Girija D.
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Worst experience
December 12, 2016

Return policy is very bad. They do not refund your money.

Date of experience: December 12, 2016
India
1 review
0 helpful votes
Follow Dhara k.
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Very low grade cheater site. Flipkart is best. Snapdeal should learn from them how to serve customers

Date of experience: December 11, 2016
India
1 review
0 helpful votes
Follow Anjum F.
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Its waste and waste service on snapdeal, for one return pick up takes more than 20 days
And after 20days also it wont pickup, we have to keep calling on *******2126 but no use its just waste of our calling money, its waster and very very bad service, i would like to suggestions those are shopping online please do do not go for SNAPDEAL, better go for flipkart there r top no one in all kind of service. This im going to post on all site.

Date of experience: December 7, 2016
India
1 review
0 helpful votes
Follow Santosh K.
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Very poor service
December 7, 2016

Order ID: *******5117 (1 Item) DETAILS
Placed on 19 Nov, 2016. Snapdeal failed to update shipment status since 21-11-2016. When continuously tried contacting the help center for more then 3-4 times than they extended the delivery date till 7th dec 2016. They called stating th shipment will reach by 7-12-2016. They called every day saying the shipment will reach in 48 hrs then 24 hrs but on 7-12-2016 they called and said please cancel this order and make a fresh order. AFTER 29 days from placing order. I simply don't understand this means that the AWB number, numerous calls and the status updated from Snapdeal side are fake thats y the shipment was not delivered. They could have told me that the shipment will not be delivered rather than fooling us. Never seen such insincere and liar company

Date of experience: December 7, 2016
India
1 review
0 helpful votes
Follow Madhu m.
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Very poor services. Useless customer care.
Irresponsible people.

Date of experience: December 7, 2016
India
1 review
1 helpful vote
Follow Vishal V.
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Worthless..
December 3, 2016

I placed an order on 28 Sep, 2016 and today it is 4dec 2016, still they havent returned my money back or they didint retun the product also, i called lk 6 times and every time they says we will our do best to help u, they must be kidding coz they dont do any thing, its not a online shopping site its a grabage store, give ur money and forget. My mistake was i paid throught internet banking. So friends dont ever brother to visit ths site, coz it only kills ur valuable time and money...

Date of experience: December 3, 2016
India
2 reviews
1 helpful vote
Follow Shrey K.
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Mene Zebra wireless Bluetooth ka order diya tha.
Bluetooth mere pas aya to dekha ki a to duplicate he.!
Mene use return kiya...!
Thode dino bad kuchh bhi reply nahi mila isalia mene snapdeal me phone kiya to bole sir hamari system ye bata raha heki a product apako delivered nahi huva he.
Mere pass product aya usaki aur bapas kiya usaki dono ki receipt thi to mene mail kar di. Us time mere snapdeal ke account me bluetooth ka paisa refunded ka status bata raha tha. Mene 20 se 25 bar complain ki lekin ye log bol rahe the ki apaki koi complain hamare pas ayi nahi he.

Asi best service he SNAPDEAL ki. So please don't purchase any item in snapdeal

Thanks...

Date of experience: December 1, 2016
Bahrain
1 review
0 helpful votes
Follow Emman J.
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Pathetic service
November 30, 2016

Actually no stars... I ordered this Mobile for express delivery on 28Nov but till now not reached... Today got message they have changed seller and additional 720 RS absorbed from my credit card without any prior permission and intimation... It's totally annoying and stupid... U order in express delivery so to get early product but not reached and above you pay more for waiting again... Won't use to the order again... I'm going to tell my friends not to use snapdeal as well... Will try to give awareness in all social media. Bcs this is too much...

Date of experience: November 30, 2016
India
1 review
1 helpful vote
Follow Sheni S.
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I ordered a Kurta of size "L" and shipped me the kurta with size "s". I thought my mistake they would have shipped the product. Then i ordered White Bootwale Ballerian and they shipped some entirely different white cut shoe with lot of glass works. Cheating. I raised a complaint to return the product on Nov 17. The courier people simple send SMS that unable to pick up, so they cancelled my pickup. Till now none came to pick up the products. Fed up of calling customer care people.No responses. Taking a decision not to order anything in Snapdeal... Worst experience.

Date of experience: November 25, 2016
India
1 review
1 helpful vote
Follow Manu m.
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Such a negligent customer support you have

We had ordered a Raymond Double Polyester Abstract Quilts(Order ID: *******0859) on 09 Nov, 2016 and the estimated deliver date was 17th Nov. Today its 20th already and i have no idea where my order is.

You have got such a pathetic customer support that i don't get a real person when i call and the emails are not really well answered, the complaints that i had registered just got a response saying the shipment is delayed. I do not know why it was delayed for so many days and when am i actually gonna receive it.

This is the worst online shopping experience i have ever had, its such a shame that you are not at par with the delivering services other online portal offer

Date of experience: November 23, 2016
India
1 review
2 helpful votes
Follow ASHOK T.
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On 10th nov. 2016 I purchased a mixer grinder from snap deal but till 24th nov. 2016 I did not received same. Although estimated delivery date was 16th nov. 2016.

I tried to call customer care but no one has answer about this delay. I have sent at least 10 mail to customer care but I just received computer generated mail that your problem will be solved within 24 hour.

My snapdeal complaint no -*******

http://www.mouthshut.com/ just publish positive post. Because they take money from snap deal. Read other website people are abusing Snapdeal.
Yesterday i post a my review against snap deal but that not publish by mouthshut.com

Date of experience: November 22, 2016
India
1 review
0 helpful votes
Follow Sagili V.
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I ordered for a Sony sbh20 gold with black but I got white with black. That's ok but I got a used product(based on the scratches on the device).
I called the customer care and they said they would exchange the product within 24hrs.
After 2 days I called them again and that person said the same thing. Its been 3 days after the second encounter and I didn't receive any call.
POOR SERVICE AND DONT BUY FROM SNAPDEAL PEOPLE.IM WARMING YOU!

Date of experience: November 21, 2016
India
1 review
0 helpful votes
Follow Dipankar N.
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Damage products.
November 20, 2016

I bought a unicos alvise 3 shoe cabinet from snapdeal which was delivered on 17th Nov. The product is very cheap and poor quality and has two of its part highly cracked, which make the total structure unstable and ugly looking. Their mechanic insist me to fit it as they can't give any guarantee of replacement without crack or damage.

Date of experience: November 20, 2016
India
1 review
0 helpful votes
Follow Sachin m.
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I order helmet of size M, but they send L, as per that I call them but they answer me that navi mumbai area is not under their reach so they can't collect the helmet, so I personally courier it thu national courier, but again they return it to me, reply quality issue can't take... they only mail No care now, care no is chargebal, pls avoid Snapdeal go for flipkart or amazone or retail best, thank you

Date of experience: November 19, 2016
India
3 reviews
0 helpful votes
Follow Ro A.
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Wrote to CEO, awaiting response

Product ID *******5590 ordered on 26th October. This is bed delivered after 60 hours of continuous follow-ups.

Now calling a technician to assemble the product has become a Project. They require another 48 hours. Moreover product delivered and company database not updated even after hours.

I bought my first product and had pathetic experience. I would never advise anyone to buy anything from Snapdeal.

Please intervene if it can be assembled today, else it will follow the company leisure and lethargic process.

Date of experience: November 18, 2016
Hong Kong
1 review
1 helpful vote
Follow Pravat T.
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I ordered a mrf revz 110/70-17 tyre from snapdeal on 29,0ct. Here the seller was amba tyres and my delivery date was 4-9, nov, 2016. Bt on 4, nov i got a message that the seller cant fullfill ur order and due to tha seller change to tyre world and delivery date also changed to 9-13.nov, 2016. After that on 09, nov i suddenly got a message that the seller coudnt fullfill ur order due to stock problem and also snapdeal refunded my money to my credit card. What is this? From snapdeal, the cheaters.if u have stock problem, why u show the item that it is in stock. After that i ordered the same item and paid money through credit card on 10, nov, 2016 and tha same thing repeated by snapdeal, such as order goes to amba tyre and delivery date also given to me 16-19, nov, 2016 and on 15, nov i got a message that the amba tyre couldnt fullfil ur order and order goes totyre world, himachal pradesh.nw i am frustraited. Whats my fault? They take money from customers and invest them in other ways and refund money after 10 days.so i lost my faith from snapdeal, they are cheaters.so dont buy anythaing from snapdeal.

Date of experience: November 17, 2016

From the business

Online shopping site in India to shop Electronics, Mobile, Men & Women Clothing, Shoes, Home & Kitchen appliances online on Snapdeal in India.? Next Day Delivery? Zero Shipping Charges on SD Gold


snapdeal.com
Founded in 2010
Gurugram, Haryana, India