SmartBuyGlasses

This is what you will find on the SmartBuyGlasses website:
1. When you are happy, we are happy
2.No matter how extreme the issue, we have seen it before and are here to help
3.We act in a solution-oriented fashion, working with each customer individually to address any problem that you may have
4.We ensure consistency in our responses and the information we provide
5.We apologize when appropriate and are not afraid to acknowledge when we have messed up
6.We deliver our promises
7.Our staff has the knowledge, authority and responsibility to deal with your enquiries or to refer you to the right person
8.We provide clear and accurate information, and an easy-to-use service
9.We provide a happy and enjoyable shopping experience
10. There are 27 pages of customer testimonials of what happy customers say about them

This is what I got:
1. Placed and paid for a pair of sunglasses on Oct 12,2014 and as of date, I am still waiting. I have never been happier
2. Their stock changes due to the busy season and recommend me to change to other in stock items (for the second time). But not to worry as they will keep pushing their suppliers.
3.Ive dealt with four different customer service representatives. But then could be the same person changing the signature
4. Consistency in getting email saying that delivery has been delayed by 5-9 days
5. They are consistent in apologizing and understanding that the long wait can be frustrating but no need to worry as they have prioritize my order
6. They do keep their promise to return your email but only to tell you that they cannot guarantee they can fulfill the order. They should promise to deliver the item purchased
7. I am after a trail running, mountain biking eyewear but to them any look-alike more expensive trendy eyewear would do
8. A rough estimate of 5-9 days before my item arrives at their distribution center
9. Paying $89.95 to be able to give a different perspective about SmartBuyGlasses: how enjoyable!
10. There were 73 bad comments against 77 good ones about SmartBuyGlasses on Sitejabber. Thats over 50% of good comments

No service points nearby, a lot of hassle to let someone else collect my shipment
Kind regards (a hundred characters? Why?)

Great selection of Sunglasses and the best prices. A superb Sunglasses online store.
I highly recommend it. Two Thumbs up!

Raymond

Got glasses without sunglasses attached to the glasses, so I don't know what I should do with that. Should I glue them on the glasses my self? Also, one of the glasses were a crack in it. I returned it, and now 2 weeks later after they say they returned my money, I still haven't recieved my money on my account. Dont buy!

Kjøpte solbriller fra det som virker som en norsk side, så får man de fra utlandet. Fikk vanlige briller tilsendt MEF styrke og noen brune brilleglass med sprekk i ved siden av. Skal jeg lime de på selv, eller hva forventer de at man skal gjøre? Returnerte og den 28 juni sier de at de overførte penger, nå den 15 juli har jeg fortsatt ikke fått penger inn på kontoen min. Verste service noensinne!

In response to Smartbuy response below (I'll send a separate one in private message too):
I'm responding here because you seem to suggest that my not being around to pick up delivery was the problem. The point is that 1) you guys said it had been sent when it hadn't, 2) even if was being couriered by BICYCLE if shouldn't have taken 3 weeks for it to be delivered 3) there was zero update on eta at any stage, 4) I'm still waiting for my refund.
========
This has been one of the worst online shopping experiences I've had in the past couple of years. Day after I ordered i got an email to say they had been sent. Tracking online showed that they were still waiting to be picked up by courier! 3 weeks after ordering I was already halfway through my vacation when the glasses arrived (and I wasn't home to collect them). Customer service chap was very polite but completely useless in terms of getting me my glasses. He even suggested that it was up to ME to contact courier company and advise them that I no longer wanted the glasses and to please return them. And I've been waiting since 11 August for return payment. I will update this review once I have received payment.