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Julien L.

1 Level 1 Contributor
  • 3 Reviews
  • 6 Helpful Votes
  • 0 Thank Yous

Experience: Health, Clothing & Fashion, Sports

Member since December 2014

  • Reviews

    3

  • First Reviews

    2

  • Thank Yous

    0

  • Fans

    0

  • Profile Views

    610

Review Distribution

3 Reviews by Julien

12/22/14
Purchased a Salomon Fury 2 from eyeshop.com and since in the past they have experienced some delays with a particular courrier company, they used another one at their cost and eyewear was delivered within agreed time. Came in new. Great product and great service

Tip for consumers: Eyewear

12/22/14
Bought Qty 2 Petzl Tikka XP headlamps for a friend and myself. Given all the different models on offer, I hesitated before finilizing the purchase but was tempted to buy both in the orange colour and they had in on stock. When I finally decided to place my order, they had only one in orange colour in stock so I took one in orange and one in black. Items was delivered rapidly and got what I ordered for. Real time inventory and no misleading information from them. Very professional and will definetely buy again from them
12/22/14
This is what you will find on the SmartBuyGlasses website:
1.When you are happy, we are happy
2.No matter how extreme the issue, we have seen it before and are here to help
3.We act in a solution-oriented fashion, working with each customer individually to address any problem that you may have
4.We ensure consistency in our responses and the information we provide
5.We apologize when appropriate and are not afraid to acknowledge when we have messed up
6.We deliver our promises
7.Our staff has the knowledge, authority and responsibility to deal with your enquiries or to refer you to the right person
8.We provide clear and accurate information, and an easy-to-use service
9.We provide a happy and enjoyable shopping experience
10.There are 27 pages of customer testimonials of what happy customers say about them

This is what I got:
1.Placed and paid for a pair of sunglasses on Oct 12, 2014 and as of date, I am still waiting. I have never been happier
2.Their stock changes due to the busy season and recommend me to change to other in stock items (for the second time). But not to worry as they will keep pushing their suppliers.
3.Ive dealt with four different customer service representatives. But then could be the same person changing the signature
4.Consistency in getting email saying that delivery has been delayed by 5-9 days
5.They are consistent in apologizing and understanding that the long wait can be frustrating but no need to worry as they have prioritize my order
6.They do keep their promise to return your email but only to tell you that they cannot guarantee they can fulfill the order. They should promise to deliver the item purchased
7.I am after a trail running, mountain biking eyewear but to them any look-alike more expensive trendy eyewear would do
8.A rough estimate of 5-9 days before my item arrives at their distribution center
9.Paying $89.95 to be able to give a different perspective about SmartBuyGlasses: how enjoyable!
10.There were 73 bad comments against 77 good ones about SmartBuyGlasses on Sitejabber. Thats over 50% of good comments

Tip for consumers: This is my current experience with them. I wish I came across this webiste before ordering from them. Bottom line is: they've got my money but I'm not getting the item I paid for.

servicemgtsbgs
SmartBuyGlasses S. – SmartBuyGlasses Rep
Dear Julien,

We're so sorry for the inconveniences caused to you.

Unfortunately due to exclusivity sometimes it can take longer for us to get an item back in stock, and of course upon being aware of this we will let you know immediately of this.

Our service manager has already contacted you to assist in this case.

Best regards,
SmartBuyGlasses

Julien Has Earned 6 Votes

Julien L.'s review of i-run.fr earned 2 Very Helpful votes

Julien L.'s review of SmartBuyGlasses earned 4 Very Helpful votes

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