On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
Smallwoods is a family-owned company based in East Texas, specializing in affordable, custom wall art and home décor. Founded in 2012 by Josh Smallwood, the brand was built on the values of family, resilience, and community. What began as a small framing business has grown into a thriving operation offering a wide range of personalized products — including custom frames, framed wrapped canvases, wrapped canvases, hanging canvases, wood prints, and apparel.
Smallwoods Reviews Summary
Smallwoods has a rating of 4.4 stars from 1,291 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Smallwoods most frequently mention customer service, great quality and new print. Smallwoods ranks 14th among Home Decor sites.
We monitor reviews for authenticity
Smallwoods made the 3 large canvass pictures of my kids come alive! Makes our living room look beautiful. While one of our frames did arrive damaged during transport (not fault of Smallwoods) We reached out and they replaced it with a new one and it arrived within a few days in perfect condition this time. They went above and beyond for us. Thanks again!
The final product is great quality and was shipped quickly.
Excellent. Pictures are beautiful and price was perfect. Service was great and we can; t wait to put the pictues up o nthe wall.
Smallwoods did an amazing job of creating my custom signs! I sent them an attachment through email, and they answered all of ny questions so efficiently! I am not a "techy" person at all, but the whole experience was easy and smooth. Highly recommend!
Great experience using this company. Have ordered through them multiple times.
Kelly, we're so sorry one of your canvases arrived with damage! We're glad to hear our team was able to step in quickly and get a replacement on the way. We’re grateful to have you as part of the Smallwoods family and look forward to creating more pieces for your home. 💙
It was very easy to order and I received everything I ordered. It turned out great.
My canvas wasn't even wrapped or padded and got ruined in transit. My customer service experience has been less than stellar.
Karah, we completely understand how disappointing this situation must have been, and we’re so sorry it didn’t feel like things were being resolved. Your replacement is currently on the way and is expected to be delivered this Friday. We hope it arrives perfectly! If you have any questions in the meantime or need anything else, please don’t hesitate to reach out. We’re here and always happy to help. 💙
Was not happy with either picture I ordered. On the second picture the picture didn't cover the whole 16x20 picture so there is black outline
Carol, we’re so sorry to hear your prints didn’t turn out the way you’d hoped. We know how meaningful your photos are, and we are sorry to hear of any disappointment this caused. We’re grateful you reached out so our team could step in and make it right! If there’s ever anything else we can do, we’re always here for you.
We took family pictures with my 3 month old daughter and I wanted to have some pictures done for our home. I ordered one of just her and one of all 3 of us in a 25x17 in a white frame. I am obsessed with how amazing these look on our wall! I have gotten so many compliments!
I ordered and it was a gift. My friends new address was not listed as being correct so they contacted me rather just ship it to an undetectable address! Shipment address was changed and the gift arrived perfectly!
Charis, thank you so much for your kind words! We’re thrilled to hear your gift made it safely and that our team could step in to make sure everything arrived just right. It means the world to us to be part of thoughtful moments like this. We’re grateful to have you as part of the Smallwoods family! 💚
Love all of my smallwoods photos. I have purchased multiple photos from them. One of my photos came printed incorrectly and they corrected this without hesitation. Amazing customer service and product!
Paige, thank you so much for the kind words! We’re so glad to hear you love your Smallwoods pieces and that our team was able to help quickly when something wasn’t quite right. We’re so grateful to have you as a customer! 💚
I ordered 4 prints and frames. I am very pleased with 3 of them. The one photo is not as clear as the other and the frame has a small gap on the corner. The 4 framed photos look very nice on my wall- I am just not 100% happy with one of them. Overall, nice work.
Very beautiful, high quality framed canvases. My family pictures blew up perfectly. They are as clear as the images I sent in. Quality for the price is excellent. The ease of use of the site to order was a little tricky to me, but very happy with the finished product.
Though I had 3 attempts at receiving my order without creases across the front of the picture, the support team continued to try putting extra packing around it and continued to mail me new pictures until I received one that arrived perfect. It was an easy process to send in a report that I had received a damaged product and everything always shipped quickly. Finally did receive a beautiful and perfect print and am very happy.
This site was recommended to me by a coworker for great quality and prices, and she was absolutely right! These prints are amazing, high quality and the frame is perfect. I will definitely be using Smallwoods for any future pictures/prints!
Easy to order, arrived quickly, canvas came out great- however
1) I expected the canvas to be bigger
2) the hooks were not compatible with my nails, so I could not hang it.
I ordered portraits from my daughter's wedding in 20 x 30 almond frames. The pictures quality is great and the frame is sturdy and very nice. I didn't check to see where the company was located, but I was pleasantly surprised that it was shipped out of Texas!
Our images looked great! My only wish is I should have ordered with a frame. I was unaware they would have barcodes and words on the ends. They were delivered very fast. I would order again.
Easy to design but looks grainy. I'm a repeat customer and have had a great experience.
Thank you so much for being a repeat customer, Renee! We truly appreciate your continued support. We’re sorry to hear your print looked grainy. That’s not the result we aim to provide. Please reach out to us via the chat bubble on our website, and our Loyalty Support team will be happy to review the print for you and provide feedback. 💙
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you so much for the kind words, Staci! We’re thrilled to hear about your experience and that our team was able to support you every step of the way. 🎉