SmallwoodsReviews 722

I ordered my canvas prints on a Friday & received them the following Friday. I thought I ordered 4 pictures, but after a few days I checked on my order & noticed I ordered 3. Contacted customer service and in 12 hours my problem was solved. Customer service was GREAT! Looking forward to receiving my 4th canvas and hanging them!

I have had my pictures from Smallwood for about a year now and everyone always gravitates to them. These are so special to me because it was the last vacation I took with my dad before he passed away and these pictures in Hawaii always bring a smile to my face because they bring out the joy we all shared that week. Thanks for being able to make a great product that I now have to keep on my wall. The pictures I posted truly don't do your company justice because they are so much better in person. I also posted ones of my wife and kids also because I just as proud of them as well. These were all the large prints and worth every dime.

I have never felt less valued as a customer after speaking to Amy at Smallwoods home customer service. When I placed my order I dealt with a delightful wonderful woman named Whitney and she was so helpful. Smallwoods if you're reading this Amy needs to be retrained. Please bring back the larger twine and or for it to be attached on the hanging canvas or perhaps leave an option in the purchase drop-down window. She kept saying we listened to our customers and "they wanted" like my concern wasn't a big deal and that I ordered my canvases so long ago.

Anyways I will not be buying any more hanging canvases from smallwoods. Not only has the price gone up but the value has gone down. However, I wasn't really that annoyed just had a question until I spoke with Amy on the phone. She was So condescending, if she likes her job I would be super surprised. TERRIBLE CUSTOMER SERVICE, so irritating

If I could give zero stars I would. Ordered a picture and it arrived completely blurry. Company refused to refund money or make it right in any way. Horrible customer service and products. Stay away!

Ordered 6 prints spent $416, all were blurry but 3 were horribly blurry. Asked for a partial refund or the blurry photos to be replaced and they wouldn't do anything. Tried to go through BBB and still told me to het lost or buy moreI Buy more blurry photos lol! I finally had to report the purchase as fraud with my credit card company to get my money back. I wouldn't order anything from here…they are a total scam company!

We got our photos and are in LOVE! The turn around time was very reasonable as well. Very easy to communicate with during the process :)

I'm blown away by how beautiful they came out! After reading some of the reviews, I was a bit worried. The resolution and color is clear and beautiful. High quality product.

I ordered from Smallwoods on Mother's Day.
3 of the Wood Circle pictures. 2 large wrapped canvas. Each item had a default. I was able to fix the canvas by rewrapping. However the circles came with no keyholes or stands. I contacted support and was told, "We only are giving stands to people who ordered after today." They claimed they just, that day, changed their website to say they gave keyholes in the wood circles and stands. Which is not true. I read the description when I created them. I have no use for large circles that can't be displayed. I commented on the ad that lead me to the site and they quickly removed it and turned off commenting as other people kept saying they had issues and were not helped. They write "Family Owned" so people trust them but truly it is a scam.

Ordered 1 week prior to Mother's Day with the site blasting "order now and receive by Mother's Day" which is a joke because Mother's Day is tomorrow & shipped Thursday and It takes 3-5 days and I'm sure they're swamped but don't advertise if you can't reach your goals. Annoyed. 3 stars because I do like every picture I've received which is probably 15 of them now.

I purchased 3 portraits and spent $200 from this company that never showed up. I reached out to them to try to fix the issue and they were unwilling to help resolve the issue. I tried for 2 weeks to get them to help find out what happened and they were unwilling to help and told me it was not their issue. I am completely disappointed and have never had such an issue with a company before. I am not sure if this was a scam and they never shipped my order or if it was just lost and now someone else has 3 pictures of my kids. If you want your photos to show up I would highly suggest finding another company to use.

I ordered online and didn't get a confirmation seemed their site was not running properly,
So I placed the order again. I got the confirmation for the order I place 2nd immediately. Then Many Hours later got the Original confirmation. When I called customer service to please cancelled one order it was an error a duplicate order. They refused to refund me one of the orders! Customer service was terrible and nasty. Sad cause I do like their products but I Would never recommend them due to their poor customer service. I just lost $$ for an error on THEIR system. Very bad business practices.

Sent a picture from my iphone that i cropped a small part of the bottom. The picture arrived and was very blurry and background looked edited - they refused to stand by their product and blamed me that i zoomed it - i did not zoom IT I CROPPED IT - when i complained and asked for 1 (of the two i bought) they refused - wrote this big analytical review - they should have called or emailed me. I bet most of those big pictures you see on their ads are not uncropped or unzoomed - their info is misleading and dishonest and their customer service horrible. Then when i posted on Facebook my comments they removed me from displaying my dislike and i can't find them on facebook. HORRIBLE DISHONEST and FAUNDULANT company

I have the worst luck with online ordering and was really nervous about my purchase with Smallwoods. I found their website looking for something that wouldn't break the bank. I wanted large prints of my boys for above the couch. I order THEN looked at reviews. People have left not very good reviews and I was so nervous. I got my prints today…. It's been a week since I ordered. I did not expect them so fast. I opened them up and gasp bc they were PERFECT! The quality of the wooden frames down to the quality of the prints. So so happy with them. I will refer them no hesitation and will likely order again from them. So happy with my purchase!

We ordered the custom 25" X 17" in stained and are blown away by how beautiful they came out! After reading some of the reviews, I was a bit worried, but honestly they turned out perfect and my entire end to end experience with Smallwoods was great! Customer service/support was super helpful and so easy to work with. I sent our photos to them for quality/resolution review beforehand and they provided feedback almost immediately. My order shipped and delivered all within a week! Thank you Smallwoods! These are the best portraits we've ever seen!

I'm so sorry but I'm so disappointed with this company and their customer services, they promote themselves as a family company, but they are so far from this concept. The quality of customer services was very low, is like if they don't care about the customer they are just for the money.

They duplicated my picture and said that I ordered it that way and would not give me the picture that I actually ordered

Ordered over $600 in photos all giant ones they came out great besides one and they refused to help me at all choose to instead tell me it's my fault. Terrible this company makes so much money off all these photos especially being 180$ per big one and you don't even have the decency to help me get it fixed with any help at all. So wrong don't waste your money. It's not worth it was very happy with them until had yo deal with their customer service wow shocked at the care from this company! And don't worry they won't post any bad reviews on their website since their to embarrassed to actually own everyone makes mistakes instead they would rather sugar coat it and make you think their 100% all the way around! Please read before using SMALLWOODS! Don't do it! Pictures below to show you how they all came out great and then the one of the two of us one is terrible photo doesn't even show you how bad it is! Trust all of us it's not worth your money!

Smallwood provides poor service and customer resolution. After reaching out the day I received my clearly blurry prints. I was asked to send multiple times copies of the images already provided just for them to come back and advise they would not reprint or refund my money. I didn't ask for a refund just a new copy of the pictures made. I will never use them again as there are better companies out there with much better service!

I had two pictures made. They were the same picture, they were done the same way when ordering them but when I got them one was so blurry and you couldnt see anyones face clear but the other picture was okay. I don't understand how I can order two exact pictures and one come back looking terrible. I don't understand why they would even send it out. Do they really want that quality on their name? I reached out to them and they told me all sale were final. It's common sense to not send a customer a blurry photo esp when the other one was fine. THEY WERE THE SAME PICTURE! Never order from this company. I have found somewhere else that does an amazing job and they put their customers first. They don't even deserve one star but I had to put something to post this.