From the business
Smallwoods is a family-owned company based in East Texas, specializing in affordable, custom wall art and home décor. Founded in 2012 by Josh Smallwood, the brand was built on the values of family, resilience, and community. What began as a small framing business has grown into a thriving operation offering a wide range of personalized products — including custom frames, framed wrapped canvases, wrapped canvases, hanging canvases, wood prints, and apparel.
Smallwoods Reviews Summary
Smallwoods has a rating of 4.3 stars from 723 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Smallwoods most frequently mention customer service, great quality and top notch. Smallwoods ranks 23rd among Home Decor sites.
Awesome customer service. I had intended to ship my order directly to my daughter as a gift for her birthday, but forgot to change the shipping address to her address. I sent a message to customer service and they changed the shipping address without any problems. Thank you guys for quickly correcting my shipping address error!
If you're considering ordering custom pictures, stop scrolling and just do it—Smallwoods is incredible. My order arrived quickly, and the quality was even better than I expected. I made a mistake during the ordering process and didn't realize it until the prints arrived. I reached out to customer support (on a Sunday night!), and they responded with so much kindness and understanding. Kelly and the team had my issue fully resolved in less than 24 hours. I'm beyond impressed and so grateful. Thank you, Smallwoods! I will definitely be ordering again and recommending to all.
I believe it will just be slightly blurry due to the actual image since we were moving in the photo being taken and it also being enlarged so I'm fine with how it looks with what is shown in the email sent with the photo being updated with no text!
Autumn, this print is going to be adorable! Thanks for sharing your memories with us.
Still waiting on my pictures so I can give an accurate rating
Jaclyn, if you need any help tracking your order or have questions in the meantime, feel free to reach out via chat on our website. Our team is always happy to help! We would love to hear updated feedback once you receive them.
Im not happy at all with what I received. I just wanted to replace the pics I have framed from y'all with updated family pics. I thought that was what I ordered. I got cardboard type canvas prints that are not done well at all.
This was my first time ordering and the quality in the print material and frames is fine. Shipping was fast. My disappointment is in how drastic the image contrast was from what I ordered. They came out way darker. I reached out to customer service and they said they wouldn't reprint and gave me a color diagram to show the difference in the way their printer prints colors darker than normal. This would have been helpful to see at the time of ordering and not when it was too late. Now I've spent over a $100 and can't use the prints unfortunately.
I had a couple of issues with a large order. I reach out to customer support and they were very quick to respond and resolve my issues. Also very courteous!
I thought I had ordered a 12x16 wood print. While what I received is nice, it was not what I ordered. Did your website kick me out of what I thought was ordering? I don't know. But my intent was to order a 12x16 on wood. I almost ordered some canvas framed prints yesterday. I'm glad I didn't as now I don't know that I can trust the website to accurately reflect what I am ordering. Your thoughts? ~jodie
Hey Jodie, we’re really sorry to hear there was confusion with your recent order. We know how important it is to receive exactly what you had in mind! We see our Loyalty support team was able to assist you with this. We'd love to hear your updated feedback when you receive your order!
Picture was damaged by fed
Ex.
Package had a hole in it with debts in the bix causing indentations and a hole in the picture.
Absolutely love love love them! The quality of the imagine! The color of the stain it all came out perfect!
I've ordered from smallwoods before. I ordered my wedding photos a few years ago and recently ordered my maternity and newborn photos. They are great quality and reasonably priced. One of my frames was a bit warped and the customer service that smallwoods provided was quick and fantastic. Will continue to order from them
I accidentally submitted the wrong photo for printing and they got back to me super quickly after I reached out (despite it being a holiday weekend!) I was impressed with how quickly they solved the problem for me! Will definitely be using them again to print pictures :)
Can't complain this is a top notch business with great quality products
Such a beautiful job of our favorite sunsets. Fed Ex delivered to wrong house, but we got that figured out!
Easy to order, excellent craftsmanship, excellent quality, fast shipping
I initially received my package super eager to see my new frames and one ended up being damaged. I quickly contacted and got a response right away. They are now sending a new frame and I couldn't be a more happy customer. It's always good to come across a business that has an incredible customer service rather than having to jump through hoops just to receive what you should've got in the first place. Thank you for the no hassle!
This was my first purchase from Smallwoods. I chose to have a professional picture we had taken by a photographer, it wasn't edited on my end and it was taken with a very clear camera. I have it printed in other styles through Walgreens and the photo is very clear. For some reason the one that was ordered through Smallwoods is very blurry. From a distance, it isn't as bad but still pretty blurry which wasn't expected.
I've ordered more than once. Service is very quick and my pictures are beautiful! Would highly recommend.
The quality of the product is nice. It looks really good with the professional photos I had taken. Ordering was easy, it was delivered quickly.
My only complaint is that a better sale started right after I ordered mine. Kind of annoying that I could have gotten the same product for $10+ cheaper
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Danielle, thank you so much for your kind words! We’re thrilled to hear that your prints turned out even better than expected and that our team (especially Kelly!) could step in and help so quickly. We know how important it is to feel supported, especially when something doesn’t go quite as planned, and we’re so grateful you gave us the chance to make it right.