From the business
Smallwoods is a family-owned company based in East Texas, specializing in affordable, custom wall art and home décor. Founded in 2012 by Josh Smallwood, the brand was built on the values of family, resilience, and community. What began as a small framing business has grown into a thriving operation offering a wide range of personalized products — including custom frames, framed wrapped canvases, wrapped canvases, hanging canvases, wood prints, and apparel.
Smallwoods Reviews Summary
Smallwoods has a rating of 4.3 stars from 726 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Smallwoods most frequently mention customer service, great quality and top notch. Smallwoods ranks 23rd among Home Decor sites.
This was my first purchase from Smallwoods. I chose to have a professional picture we had taken by a photographer, it wasn't edited on my end and it was taken with a very clear camera. I have it printed in other styles through Walgreens and the photo is very clear. For some reason the one that was ordered through Smallwoods is very blurry. From a distance, it isn't as bad but still pretty blurry which wasn't expected.
I've ordered more than once. Service is very quick and my pictures are beautiful! Would highly recommend.
The quality of the product is nice. It looks really good with the professional photos I had taken. Ordering was easy, it was delivered quickly.
My only complaint is that a better sale started right after I ordered mine. Kind of annoying that I could have gotten the same product for $10+ cheaper
Great experience, great quality, fast delivery! I am very impressed
My photo got bent in the mail but Smallwood replaced the photo and the staff was very friendly and prompt
My framed prints turned out absolutely beautiful! I did have one small issue with one of them and customer service was extremely helpful and quick to respond. Will definitely be purchasing from them again!
I had some issues with navigating the website, just very glitchy but the pictures did turn out really good!
ORDERED A CANVAS PRINT AND WHEN I GOT IT, THE PRINT WAS NOT RIGHT. SENT EMAIL TO THE COMPANY AND THEY HAVE FIXED IT AND I AM SUPPOSE TO HAVE THE REPLACEMENT IN A COUPLE OF DAYS
Thank you for your patience Whitney! I really appreciate all your help!
Perfect. Love all my Smallwood prints. Brings my walls to life!
I accidentally ordered two of the exact same print and once I noticed I got so worried that I was too late to make a change. Luckily I was able to quickly request a cancellation and refund and customer service responded so quickly! This is my second time ordering with smallwoods & I love that they have an option to "refill" the frames we already have!
Excelente persona Andrea, muy amable y paciente, me encantĂł su servicio.
"I really appreciate how thorough and genuinely human Ashely from the customer support team was in handling my issue. Her response wasn't just a canned reply — she took the time to understand my situation, answer all my questions in detail, and made me feel like I was talking to a real person who cared about resolving my problem. It made a huge difference and I'm truly grateful for her help.
We absolutely love our Smallwoods prints every time we order. We have over 20 prints and they always better than imagined. They ship very quickly and you can't beat the price. Guests are always asking where we've gotten our pictures/frames from, you won't be disappointed!
Always done nicely! Professional looking and very quick on receiving the picture or pictures I order! I am slowly getting all my photos done with same frames and using Smallwood for all of them! Love it!
I thought I could order a canvas and hang it up without a frame. However the canvas has barcodes on it and I need a frame. I asked about exchanging or ordering a frame and no one responded. Bummer. I really wanted it to look nice.
I love them. High quality. Fast shipping so many options. Just a wee bit pricey but there is always discounts.
I've bought from Smallwood Home a few times. The quality and the customer service are great. Hard to find one of those these days - this team has both. Highly recommend.
I had submitted some pictures that weren't up to "their" liking or quality and so they reached out to me and suggested some changes. I would highly recommend this company! I can't wait to get my pictures back because I know they are going to be amazing and look amazing in my new home.
I found artwork I loved on Etsy and had it made into prints through Smallwood's. They did an amazing job! They are just perfect for the space and such great quality. Will be ordering more for sure!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi KE! We’re so sorry to hear this happened. Just in case our email response didn’t make it to you, we recommend reaching out to our Loyalty Support team through the chat function on our website. We’d love the chance to take a look and help make things right. 💚