business logo of Skyscanner.net
How would you rate Skyscanner.net?
grey star
grey star
grey star
grey star
grey star
GB
3 reviews
803 helpful votes
Follow Carlos G.
Unfollow Carlos G.
Send Message
Share Review
Report Review

Definitely the best flight comparator from all the web. You always find the cheapest solution with skyscanner, real time and money saver. Thumbs up

Date of experience: May 7, 2014
GB
1 review
1 helpful vote
Follow Maj A.
Unfollow Maj A.
Send Message
Share Review
Report Review

Better to chamber the name to sky scammers.
Nonsense agents and customer service. They even are not helpful even 3-4 days before departure.

Date of experience: July 28, 2022
Israel
1 review
1 helpful vote
Follow Igor L.
Unfollow Igor L.
Send Message
Share Review
Report Review

Very bad company as it works if scammers such as kiwi.com. I would strongly recommend to avoid unless you want to ruin your vacay.

Date of experience: June 17, 2021
Arizona
1 review
1 helpful vote
Follow Bob R.
Unfollow Bob R.
Send Message
Share Review
Report Review

Passwords compromised!
December 14, 2021

In addition to stealing money from their customers by referring you to scam sites, they leak (sell?) your password to scammers.

Date of experience: December 14, 2021
Israel
4 reviews
5 helpful votes
Follow merav n.
Unfollow merav n.
Send Message
Share Review
Report Review

On my last vacation to London (December 2012) i used this site to purchase the flight tickets, i got the best rates and a very good flight

Date of experience: January 24, 2013
Italy
1 review
0 helpful votes
Follow Satvik S.
Unfollow Satvik S.
Send Message
Share Review
Report Review

Useless website. Always shows the wrong prices. Once you choose the flight, the prices rise by 200%.

Date of experience: October 27, 2021
Washington
1 review
6 helpful votes
Follow take a.
Unfollow take a.
Send Message
Share Review
Report Review

Unreliable
June 13, 2019

Practically none of the advertised prices on Skyscanner are reliable. This website can no longer be trusted.

Date of experience: June 13, 2019
Canada
1 review
1 helpful vote
Follow Imad H.
Unfollow Imad H.
Send Message
Share Review
Report Review

Extremely bad
June 23, 2022

I had the worst experience never use skyscanner. No follow up flights got cancelled without notification

Date of experience: June 23, 2022
New York
5 reviews
4 helpful votes
Follow Michael S.
Unfollow Michael S.
Send Message
Share Review
Report Review

Very useful for finding and comparing flights, though there are occasions when a flight listed is no longer available.

Date of experience: November 5, 2013
Canada
1 review
0 helpful votes
Follow Jack H.
Unfollow Jack H.
Send Message
Share Review
Report Review

Rip off s... m b. S. Do not use it. Super expensive. Customer services suck. Stay away! Very, very arogant

Date of experience: August 9, 2022
California
1 review
4 helpful votes
Follow Plain A.
Unfollow Plain A.
Send Message
Share Review
Report Review

Stay Away Unless you have the urge to get your testicles deflated and the money to waste, then go ahead. You will end up pating way way more

Date of experience: December 8, 2019
Texas
2 reviews
9 helpful votes
Follow MARCO V.
Unfollow MARCO V.
Send Message
Share Review
Report Review

I used to have the Skyscanner app on my mobile until their providers soon became reason enough for me to stay away. The Skyscanner providers for both flights and hotels engage in very fraudulent business practices which will end up costing the consumer not only financially, but also with their time, efforts, and most importantly, TRUST.
In my case, I needed a flight so you will notice that when you check the "deals" for whichever service you need, there is a huge disparity between certain "providers" and the recognizable others such as: Orbitz, Expedia, Travelocity, etc. This is because those other unreliable providers falsely advertise low fares. After clicking the booking button for that low fare; customers to go through a "booking process", then sends a booking confirmation email with caveat of "THIS IS NOT YOUR E-TICKET". When the customer clicks link to print e-ticket, it states to "CHECK BACK IN 2 HOURS". After 2+ hours and you call Skyscanner's providers customer service out of concern of your presumed e-ticket; this is where the BAIT & SWITCH process occurs. The provider will offer another fare and other dates, but they still won't give you an e-ticket? So you are back to square one and possibly owing more money and added stress than you'll need.
I am EXTREMELY disappointed by Skyscanner's approved providers and lack of monitoring their performance and bad business practices. I have come to the conclusion that Skyscanner should no longer have my business in the future as well as highly recommend that you should not either. I do not state these items lightly but please make note of this review as I have provided proof of my purchase which was not handled properly by Skyscanner or their provider.

Date of experience: May 27, 2019
Sweden
1 review
4 helpful votes
Follow Lena F.
Unfollow Lena F.
Send Message
Share Review
Report Review

I became very dissapointed booking a ticket at Supersavertravels webbsite, they are presenting one price side side after side while you are doing your reservation with big blue letters, as you enter the last page were you should chose your payment method. To chose payment method you have to scroll down, when you scroll down you loose the sight of the big blue price and you cant see price is changing as long as you dont chose their pree-coseed Nordea payment. Then they write with tiny tiny letter as a last tiny line were you should make a mark on terms and conditions that price is changed, I guess only time they wanna make it hard for costumers to see a price when they changed it to something else? And the reason is to fool as many people as possible, I was one of them and I hope they will consider to change my price back to the right one or give me my money back without charging me. If they wont I will never book via them again and hope other people will read this and skip them as well.

Date of experience: April 7, 2018
Israel
1 review
0 helpful votes
Follow igor l.
Unfollow igor l.
Send Message
Share Review
Report Review

They work with scammer 3rd party comanies like Kiwi
Stay away for you own good. There is no win here!

Date of experience: June 14, 2021
South Africa
1 review
5 helpful votes
Follow GALE N.
Unfollow GALE N.
Send Message
Share Review
Report Review

PLEASE EXPLAIN TO ME HOW SKYSCANNER CAN BE PART OF PROMOTING SERVICE PROVIDERS ON THIS PLATFORM WHO CLEARLY ARE RIPPING PPLE OFF ON A DAILY BASIS?

Date of experience: October 31, 2019
Canada
1 review
8 helpful votes
Follow Kay L.
Unfollow Kay L.
Send Message
Share Review
Report Review

My boyfriend and I found a flight deal via Skyscanner for tickets from a place called ExploreTrip. I purchased my tickets about 2.5 months ahead of my flight date.

Had I not had a random questions and called Exploretrip (the place that issued my etickets) 2 days before my flight, I would not have found out that Exploretrip actually CANCELLED my tickets without telling me. For 2.5 months I actually had NO TICKETS and would have shown up at the airport to discover that I had no flights but was charged.

They ended up charging me TWICE for 1 pair of tickets bc they did not refund my first pair and my priority was to get the same flights for the same price. They assured me that I was refunded which was why I (stupidly) went ahead and allowed them to charge me again for the flights. Later checking it was not refunded, I called and talked to about 10 people and nobody was able to help me.

Luckily for me, after 2 months of being persistent they finally issued me a full refund. If they did not refund me, I would have opened a case dwith my creditcard company and I would have taken this up with the Ontario Travel Regulators.

WATCH OUT FOR EXPLORETRIP, THEY'RE SCAMMERS. AND WILL CANCEL ON YOU WITHOUT NOTIFICATION AND PROVIDE NO REFUND IF YOU DO NOT TAKE IT UP WITH THEM. BE PERSISTENT.

Date of experience: June 16, 2018
Australia
2 reviews
6 helpful votes
Follow Lucia K.
Unfollow Lucia K.
Send Message
Share Review
Report Review

Very bad experience!
January 7, 2020

I checked and booked my flight via Skyscanner with one of their advertised agents called Go To Gate (part of ETraveli). Flight booked was for 22nd May 2020 Sydney - Vancouver - Calgary and return on 13 June Calgary - Vancouver - Sydney with Air Canada. Next day in the morning I found out that my return flight needs to be from Whitehorse instead of Calgary, so the return flight should be 13 June Whitehorse - Vancouver - Sydney. I called Go To Gate and they requested to pay AUD $464.00 more. New flight Whitehorse - Vancouver is AUD $203.00. I requested to cancel my flight as I was within 24 hours of booking in order for me to rebook the flight from Whitehorse. Go To Gate refused to cancel my ticket. I called Air Canada to confirm free cancellation. Airline confirmed my right and advised me to request travel agent to cancel my flight. I called GO TO GATE, however the travel agent REFUSED TO proceed with free cancellation, saying 'its almost 24 hours'. I called Air Canada for the second time and the airline confirmed again that Go To Gate has to cancel it. I called for the third time Go TO GATE, but they refused. This isn't acceptable and Skyscanner and Air Canada should not be selling tickets via travel agents who refuse to obey the customer rights!

Date of experience: January 7, 2020
Hong Kong
2 reviews
6 helpful votes
Follow Paul C.
Unfollow Paul C.
Send Message
Share Review
Report Review

DO NOT USE GOTOGATE via Skyscanner. CHARGED ME TWICE, GAVE ME NO FLIGHTS, NOW CANT GET MY MONEY BACK.

Although not a super reflection on Skyscanner, they are an advertised affiliate and I have been left with little other choice but to review here.

I booked a $750 flight only to get an email stating it did not go through and to try again, I tried again and got the same email, only to check my account and find $1500 gone and it now being at an almost zero balance.

After calling my bank they have said this is fine and the money will get released back to me in 10 days unless I can get Gotogate to email them stating that I did not get my flights and that they are permitted to release my funds straight away (which then cuts the 10 day timeframe down to four hours).

After AT LEAST a dozen calls and emails to Gotogate they still refuse to do this saying they never got any money so is not their problem, which I appreciate they didn't get the money, the bank even admit that the company does not have the money, but as mentioned, the bank refuse to give it back until they get authorisation 'just in case I am fibbing and I did get my flights' which I accept as being good practice from the bank.

Unfortunately Gotogate have thrown their hands up and said tough s**t, your problem, we are not sending an email with your requirements to the provided bank email address simply stating that I did not get flights and to release any funds they may be holding on their behalf. So now I am stuck in a foreign country with zero funds and zero flights and am forced to wait here 10 days until I can get any money to book the flight that was within my budget given I had not been charged twice and given nothing. I have even gone to the point of begging them just for the sake of me being a person stuck in a foreign land needing help, but I am just stonewalled each time to the point of sitting on the street and writing this review.

Date of experience: September 22, 2017
Malta
3 reviews
726 helpful votes
Follow Jean P.
Unfollow Jean P.
Send Message
Share Review
Report Review

Best flight comparison website. I have never found cheaper than with skyscanner.

Date of experience: May 5, 2014
Texas
1 review
0 helpful votes
Follow Reyna J.
Unfollow Reyna J.
Send Message
Share Review
Report Review

Estafodores
November 4, 2020

Compre 2 boleto de Houston a Acapulco y viceversa decía 550.50 luego me cobraron 746. Dólares e tratado de comunicarme con ellos para q me expliquen y poder solucionar esto cancelar los boletos pero no e podido de ninguna manera me párese esto una falta de respeto ya q para cobrar fue de una me párese una estafa y muy extrano q no pueda comunicarme con ustedes

Date of experience: November 4, 2020

Overview

Skyscanner.net has a rating of 1.5 stars from 126 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Skyscanner.net most frequently mention customer service, credit card and full refund. Skyscanner.net ranks 212th among Plane Tickets sites.

service
36
value
34
shipping
24
returns
25
quality
31