Kay L.

My boyfriend and I found a flight deal via Skyscanner for tickets from a place called ExploreTrip. I purchased my tickets about 2.5 months ahead of my flight date.

Had I not had a random questions and called Exploretrip (the place that issued my etickets) 2 days before my flight, I would not have found out that Exploretrip actually CANCELLED my tickets without telling me. For 2.5 months I actually had NO TICKETS and would have shown up at the airport to discover that I had no flights but was charged.

They ended up charging me TWICE for 1 pair of tickets bc they did not refund my first pair and my priority was to get the same flights for the same price. They assured me that I was refunded which was why I (stupidly) went ahead and allowed them to charge me again for the flights. Later checking it was not refunded, I called and talked to about 10 people and nobody was able to help me.

Luckily for me, after 2 months of being persistent they finally issued me a full refund. If they did not refund me, I would have opened a case dwith my creditcard company and I would have taken this up with the Ontario Travel Regulators.

WATCH OUT FOR EXPLORETRIP, THEY'RE SCAMMERS. AND WILL CANCEL ON YOU WITHOUT NOTIFICATION AND PROVIDE NO REFUND IF YOU DO NOT TAKE IT UP WITH THEM. BE PERSISTENT.