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GB
1 review
5 helpful votes
Follow shelley B.
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Wrong prices!
September 18, 2015

It tells you a flight will be one price but you transfer to the flight provider and its about £100 more. Said that car hire would be £25 - yes it was too good to be true. When transferred to the sight it was £180 inc fees! If the price is not including fees, how can you use it as a comparison sight? Well ticked off!

Date of experience: September 18, 2015
GB
2 reviews
8 helpful votes
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Please be aware that Skyscanner provide quotes from scam car hire companies (such as Economy Booking/Bookinggroup.com). Please also be aware that, when you try and contact Skyscanner to let them know you are "disappointed" about this, you find yourself unable to submit your comments as it rejects whichever email address you give as your contact.

Date of experience: April 6, 2018
Australia
1 review
0 helpful votes
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Couldn't add luggage online kept sending me back to Virgin Australia who had to add extra $35 for requesting over the phone. Never again. They even allowed my daughter and 2 children to travel to NZ from GC with luggage and she couldn't get luggage back unless she paid an extra $130 each. They had to ditch their bags for carry on. No one was helpful.

Date of experience: September 19, 2015
India
3 reviews
7 helpful votes
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Skyscanner do not give you all the information about the airline companies they allow to advertise on their web site? E.g. Tigerair, brought a oneway to ticket so then I could have gone to china etc and then back to my original destination, round trip, now sky scanner lets you buy these types of tickets, and when you get to the airport these types of airlines do not let you travel and insist on buying a returning ticket, read the reviews of many people on trip advisors have complained about their dirty trick campaigns and sky scanner should start to question these companies, make it safe and travel free without these types of complaints for genuine people, It should be easy of travel and let people enjoy their holiday breaks.

Date of experience: May 9, 2017
Canada
1 review
2 helpful votes
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Really god experience
December 29, 2019

On my side I had a really good experience. Me and my friends booked a round trip to turkey online. We paid online and received the ticket within 1 hours. Everything was good and we didn't have any problem at the airport. I hope in the future I wont have any problem like some of y'all...

Date of experience: December 29, 2019
Netherlands
1 review
1 helpful vote
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Scammers/Sksyscammer?
August 5, 2021

Skyscammer would be a great name for this company. We lost €800 to their parthner, Mytrip. We booked through Skyscanner thinking we would be directed to the airline. We never noticed we were booking through a third party company. They sold us tickets we could not use!

Skyscanner will not take any responsibility. Mytrip is located in beirut and will not refund if anything goes wrong. They will not answer phone calls or e-mails.

Please do not book through Skyscanner! Even if you use this site to look for flights you can still book through the airline. This is much safer.

Date of experience: August 5, 2021
Connecticut
1 review
1 helpful vote
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Fraudulent company
November 1, 2021

This is a fraudulent company. They take your credit card details for tje reservation the cheapest price, and then cancel the reservation at the last moment and offer to buy the ticket at the highest price. Do not contact them if you do not want to waste time and money and have problem with bank account!

Date of experience: November 1, 2021
GB
1 review
2 helpful votes
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TOTAL RIP OFF
August 23, 2016

Booked air tickets to Mexico at a very decent price and received an email to confirm the booking. It was only when I checked the email a few days later it said all was booked unless we had received an email in the spam folder to say that the booking had not proceeded. It was no surprise that there was an email in the spam folder saying payment declined although the money was in my account. When I phoned Skyscanner they said the flights were c 3 times the original price. I went elsewhere and got them for double the original price.

Date of experience: August 23, 2016
Canada
1 review
0 helpful votes
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No star. For the first time using Skyscanner my experience was bad. I purchased 2 tickets and had to cancel one for an employee who resigned. Tickets non-refundable and non-transferable either. No credit even. Bad Bad Bad experience!

Date of experience: April 19, 2022
Virginia
3 reviews
21 helpful votes
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I recently discover Skyscanner when I wanted to search for the best and cheapest flights. So I looked through after I searched my flight from New York City to Ireland. I found a really great price and got my flights. I like their website and without a problem I would like to use them again.

Date of experience: October 28, 2014
AE
1 review
1 helpful vote
Follow JOHN ERIC M.
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This is the scenario, I search a cheap flight in skyscanner and I saw this flight details on the above in Oppodo. I booked it and pay. I was on the boarding area when they hold me and told me that there is no flight from KUALA LUMPUR- TERMINAL 1 going to Manila, Philippines, instead it should be KUALA LUMPUR- TERMINAL 2, I was so shocked that you give me this kind of flight when it actually this terminal is not going to the Philippines. I was offloaded that time. I am frustrated that I can travel to Philippines to celebrate Christmas but Unfortunately Oppodo give me the wrong booking details.I have report this several times to oppodo app but they do nothing.

Moving forward, after almost a year. I want my refund. I need my money back. Since I did not used your service I am pretty sure that I deserve my money back. I am looking forward to receive the cancelled flight ticket payment in full 3,925.01 AED

Date of experience: June 21, 2023
New Zealand
2 reviews
6 helpful votes
Follow Derick H.
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Skycanner has stolen over 2200$ from me. I cancelled my flight over 6 months ago and was told by one of their agents on the phone I would receive my refund on the card I booked with within 12 to 14 weeks, it has now been over 6 months and they won't awnser my emails anymore and they don't even have a phone number anymore. All I can think of this is that they have stolen my money and are a bunch of crooks.

Date of experience: January 17, 2021
New York
1 review
6 helpful votes
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Thieves!
February 21, 2021

WARNING YOU WILL BE ROBBED
Do not use!
The "Smart Fares" company they sub out to are thieves...
Frontier airlines sent me a cost of 622 for my flight these thieves charged my credit card for $915.00 and they hang up on you when you call to dispute!
Disgusting they should be shut down. Thieves!

Date of experience: February 21, 2021
Australia
1 review
5 helpful votes
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1 out of 5, reviewed on Jun 06,2016
I booked a trip from the uk to australia online, as I used my mother's credit card her details were on the flight details. I then contacted gotogate, which they then informed me that I could not change the name on the details of the flight. I needed permission from the airlines they said. I then contacted every airline to do with flight and they informed me that the airline policy to name changes are permitted. To the reply from gotogate that it was not policy of the airlines. I lost the total amount of my flight and had to pay for a new flight. I did not receive a refund either as promised, only airline taxes. I rate gotogate as a fraud. I would not recommend this company to anyone in the world as they deceived me and lied also about my refund. Pass this message on to all who book or think of booking with this company
Similar opinion? Write a review!
See all 366 reviews for helloworld

Date of experience: June 6, 2016
New York
1 review
14 helpful votes
Follow Stephanie K.
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What an unreliable, scammy website. I HAVE booked before through Sky Scanner (always choosing an airline website, not one of their unvetted, dodgy, unknown intermediaries) with no problem but now I will not because... 1. You are mislead to believing that this is a comparison of all websites/options for purchasing. Actually many reputable companies and airlines have refused to work with/give money to Sky Scanner, so it's not really even most of the options available to you. 2. The advertised prices are misleading and much more when you click through to book (and I'm not just talking about a few dollars/pounds). This is false advertising, there is no need with technology as it is for prices to be out of date (and it's coincidentally always in their favour). So I can only conclude that prices are manipulated and as a result are regularly advertised falsely. Consumers are smarter than you think, SkyScammer!

Date of experience: July 15, 2018
GB
2 reviews
4 helpful votes
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Skyscammers
July 21, 2022

I used to use Skyscanner all the time and it was my favourite travel resource. Now they are owned by the terrible trip.com, which explains why they keep pushing scammy websites, including trip.com itself. I went through Skyscanner to trip.com and booked a flight, then when the airline cancelled the outbound leg of my journey I was lied to by agents and scammed out of my legal right to rebook my travel. Now waiting for a refund I didn't want that may or may not come. I hold Skyscanner responsible for sending me through to this seriously dodgy company that I believe is breaking UK / EU laws. I will never use them again to search for flights and suggest you do the same if you're looking for a reliable source. No one will help you.

Date of experience: July 21, 2022
Saudi Arabia
2 reviews
9 helpful votes
Follow Slavomír H.
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I am finding my tickets through skyscanner regularly. Usually, everything go well.
I also have an experience of being redirected to 3rd party website, which tried to rip me off big time. In that case, skyscanner helped me get my money back.

More details on it:
I was redirected to a website alrehlat.com. My flight was cancelled, thus I needed a refund. However, website alrehlat.com started acting like a scam. They were acting against their terms and conditions, denying information from their call center, refusing to clarify refund process, doing miscalculated refund offers, not replying to my mails.
At that point, I didn't expect to get any money back. I reported this to skyscanner. To my surprise, skyscanner pressured alrehlat to respond to my mails and eventually they secured me the full refund.

Date of experience: February 14, 2021
Turkey
1 review
5 helpful votes
Follow Jul T.
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Be sure that you take a big risk using Skyscanner. This service is not reliable. More I will say, this company is a fraud, and probably scyscanner got shares of stolen money which fake agents collect from us. I booked a ticket from Tripair via Skyscanner. They took money, but I did not get any ticket. Tripair customer service does not work, phones are fake. Skyscanner just make a formal reply on my request, they are not going to help. Both Tripair, and Skyscanner are fraud companies. Need to share this information in all resources. Why should I feed thieves? These mother$#*!ers have stolen from street animals which I feed every day.

Date of experience: December 26, 2018
GB
1 review
0 helpful votes
Follow logan b.
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Used to be a really useful site that told you exactly what you needed to know in the way of flights,
Now its just another $#*!ty site that passes you off to another faceless comparison site.
Pretty much just a waste of time,
Use expedia they'll atleast pass you direct to the airline

Date of experience: March 12, 2022
France
1 review
2 helpful votes
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I have bad experience with this company. I did reservation they transfer me to travelgenio they show the price and when i paid they cut more without otp.
I tried to call them in Spain they put me in hold and no one awnser. Don't trust them

Date of experience: August 22, 2022

Overview

Skyscanner.net has a rating of 1.5 stars from 126 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Skyscanner.net most frequently mention customer service, credit card and full refund. Skyscanner.net ranks 212th among Plane Tickets sites.

service
36
value
34
shipping
24
returns
25
quality
31