vic t.

1 out of 5, reviewed on Jun 06,2016
I booked a trip from the uk to australia online, as I used my mother's credit card her details were on the flight details. I then contacted gotogate, which they then informed me that I could not change the name on the details of the flight. I needed permission from the airlines they said. I then contacted every airline to do with flight and they informed me that the airline policy to name changes are permitted. To the reply from gotogate that it was not policy of the airlines. I lost the total amount of my flight and had to pay for a new flight. I did not receive a refund either as promised, only airline taxes. I rate gotogate as a fraud. I would not recommend this company to anyone in the world as they deceived me and lied also about my refund. Pass this message on to all who book or think of booking with this company
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