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GB
2 reviews
6 helpful votes
Follow Abdul R.
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Advise for anyone booking flights. Book directly with the Airline it may cost more but the customer service you recieve from the airline is far better than Sky Scanner or any scam company that they associate themself with. NEVER would I use Sky scanner or a third party agency.

I emailed Sky Scanner on 19/03/20 regarding my issue they did pass my details on to the travel agency I havent heard anything back. This is a JOKE!

Date of experience: April 17, 2020
Ireland
1 review
1 helpful vote
Follow mark c.
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I booked a flight with skyscanner using the agent trip.com. A portion of my flight was cancelled by the flight operator due to coronavirus but trip.com are denying the flight was cancelled and will not pay a refund. If skyscanner uses agents of this corrupt nature, I will not be ever using or recommending skyscanner again.

Date of experience: July 24, 2020
AE
1 review
0 helpful votes
Follow Dipen B.
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Pathetic experience I have ever had
July 10, 2023

Today I had ticket from Amsterdam to CCU (India). I booked Pegasus and Indigo combination. Flight route was Amsterdam to Istanbul, Dubai and New Delhi and CCU - kolkata. My ticket price was ******* INR, but all total I spent around ******* INR. As in Dubai for transfer between Pegasus to IndiGo I had to get on arrival visa. Which costs more than 3000 INR even for checked in bag in Pegasus I had to pay 38 EUR additional.

I booked this ticket through Skyscanner but unfortunately they had not mentioned clearly that I will need visa in Dubai airport. This is just harrasment. In future I will try to avoid connecting and try to avoid Skyscanner to book tickets.

Thanks

Date of experience: July 10, 2023
Spain
2 reviews
1 helpful vote
Follow BOGDAN V.
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I have been using intensive sky scanner website for my last year trips. Bought dozens of flight tickets in Europe and south east asia using their search enginee. I never had problems when i have bought the flight tickets from airlines. All issues appear when using shady travel agency such Go to Gate and god knows how many are there. The problem i have is regarding quality of travel agencies whick your website list them, especially with GoToGate travel agency, which declined the refund. It have been already 6 months since im trying to get my refund back, the charcgback is still in pending and today i have received an email from GotoGate which informs me theres another 60 days delay in order to get my refund back.
In my opinion Sky Scanner is legit, but being associated with those scam companies and refusing to delist them, make them a scam as they are. I rate them with 1 star and i will never use Sky Scanner again until they clean their yard and remove those scam travel agencies.

Date of experience: August 17, 2020
Virginia
1 review
5 helpful votes
Follow Eric G.
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I have been using SkyScanner since January 2014. SkyScanner works with booking all different types of airlines. I've notice that SkyScanner can be used in a good way or a bad way. Depending on where you are located, and the time of year, you can find cheap flights on SkyScanner going to different places all over Europe. Some flights may have long layovers, and other flights may be direct. When I flew from Naples to Luxembourg it took me about 5 hours. Even though, I had a layover it wasn't that long. As long as you plan well and do not fly with a lot of layovers, this is a good site to use.

ELG

Date of experience: September 8, 2014
Azerbaijan
7 reviews
11 helpful votes
Follow Otto B.
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Here are two ways to buy tickets:

1 - you buy on the Skyscanner website, it redirects you to the agency where you pay, there is a risk that the agency will be fake.

I also bought it, but less. I like the second option more.

2 - you will find out in which agency or airline prices are lower and buy on their website or application.
I buy tickets for vueling, transavia and other lowcaster.

Date of experience: May 17, 2019
1 review
1 helpful vote
Follow Cheryl-Ann H.
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I had booked a flight Mackay - Brisbane - Sydney return but due to covid could not travel and had a credit with them. Need to fly Mackay - Brisbane and got confirmation from the airline and Skyscanner / Trip.com that I could use my credit but at the time Skyscanner / Trip.com said try later as the airline doesnt have the seat class available for my dates, couldnt tell me what dates they were available for and said use another date basically guess what dates or try again in two months. I tried again and they said no problem I might have to pay the difference in airfares which I said fine. My original flights cost $250. They came back to me and said that I must pay in $300 as that is the difference in airfares when I know that I could book with the airline directly and pay less than $250. Dont treat me like a fool

Date of experience: February 3, 2021
California
1 review
2 helpful votes
Follow Pauvlick R.
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AIRLINES SCAMER
November 24, 2020

Be aware that Skyscanner is a SCAM COMPANY. What used to be a reliable online source of prices for flights; is now one the biggest SCAM, and CON-ARTIST in the business. (1) The listed prices do NOT INCLUDE CHECKED BAGGAGE, (2) They DO NOT HAVE AGREEMENTS WITH REPUTABLE AIRLINES.
STAY AWAY FROM THIS SITE. ANY 5 STARS REVIEWS ARE BEEN BOUGHT AND PAID FOR IT.

Date of experience: November 24, 2020
Texas
2 reviews
4 helpful votes
Follow Michael s.
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Skyscanner is showing flights from very shady unknown companies that offer up flights that don't exist or maybe were canceled some time ago. These shady companies will gladly take your money and fight to not give you a refund. For example an Air China flight from IAH to TSN is showing for $5077 on May 19th on Skyscanner using Hop2, Justfly and several other unknown outfits. Air China currently offers NO flights on this route. Maybe they some months ago before Covid-19 but these places will still take your money offering tickets on a non-existing flight. The reviews on these companies are terrible. Maybe some of these companies are the same with just different names. Very disappointed.

Date of experience: May 15, 2020
GB
1 review
3 helpful votes
Follow Robert R.
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I booked a Ticket from Heathrow to the Philippines for my partner through Skyscanner, Big Mistake, arriving 4 hours before dept, so time to do the extra health check required that day, At the check in the iphone app would not work, even the staff tried. So she was denied boarding and said no problem contact your booking company Skyscanner, its free so no charge for a new seat,
Skyscanner demanded £275 for admin and Airport taxes, Emirates said that is not true, they just trying to get more money, with no choice we took the new ticket for the next day but were kept waiting for feedback and progress, everytime i asked for confirmation and E Tickets were promised but nothing, with time passing i had spoken with so many different agents was getting no where,
I called them 2 hours before the plane departs and complained bitterly the stress this was putting us under and finally the advisor sent me the tickets with no concern or apology. Next timewill book direct or high street

Date of experience: April 20, 2022
GB
1 review
3 helpful votes
Follow John s.
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Why oh why did you ruin a good app with this new rubbish
Won't be using skyscanner now!
The old app was perfect it just worked
Which brain dead muppet thought if this new one!

Date of experience: February 6, 2017
Colombia
1 review
4 helpful votes
Follow mark w.
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This is a garbage website and I would highly recommend that no one should waste their time with. I spent an entire morning just trying to buy two tickets. Each time it would send me to their partner website, Travel Up, that would tell me (over and over) that the flights were not updated and that my purchase could not go through. Each time I would get them on the phone, there was NO ATTEMPT to fix the problem by trying to put my purchase through, only Travel Up trying to sell me a more expensive ticket, which seemed to be quite routine for them.
I will NEVER use Skyscanner or Travel Up again. I recommend that you do not either. They are a WASTE OF TIME.

Date of experience: November 23, 2017
Ohio
1 review
4 helpful votes
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Fraud
September 8, 2018

It's a FRAUD. Bought a ticket 4 months ahead but did received any confirmation. I called the customer service, but he told I have no reservation. Don't trust this website.

Date of experience: September 8, 2018
Czechia
1 review
0 helpful votes
Follow Diana T.
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Such a shame that Skyscanner in cooperation with companies like Kiwi.com. Scammers, Stealing money, refuse to refund! DO NOT USE SKYSCANNER (skyscammer) OR ANY OTHER TICKET OFFERING COMPANIES UNLESS YOU WANT TO LOOSE YOUR MONEY! Buy it directly from the airline, might be more expensive but at least you will be safe!

Date of experience: July 3, 2020
GB
1 review
6 helpful votes
Follow Robert B.
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I've been ripped off to the tune of £800 by a company called FLYSHARP who sell flights through the SKYSCANNER website. Don't even think about using FLYSHARP as they are cowboys if the highest order but I was expecting more from SKYSCANNER but they've more or less washed their hands of it. Something is seriously adrift here folks. Do not book flights through either FLYSHARP or SKYSCANNER or you will live to regret it, like me. Book directly through airline websites only.

Date of experience: October 26, 2018
Australia
1 review
2 helpful votes
Follow Stefanie N.
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Quickly summarises the cheapest ticket for travel, including the budget airlines. It even works out indirect flights. Same process for hotels and car hire. Time and life saver!

Date of experience: March 26, 2010
Indiana
1 review
2 helpful votes
Follow Angela Y.
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Bait and switch
October 25, 2022

This company is a total scam, do not go down this path. You will never get the prices advertised on this site.

Date of experience: October 25, 2022
Spain
1 review
1 helpful vote
Follow Mark C.
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It doesn't show flights from russian airports thus made me confused with this misleading information. How can you trust this site if it shows you only what they want to show?

Date of experience: March 9, 2022
Brazil
1 review
0 helpful votes
Follow Mohamed E.
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Please avoid using skyscanner, i have booked GOL airlines through them to go from sao paulo to rio de janero SKYLV-*******, i arrived one hour before the flight and GOL did not allow me to board and also requested me to pay the same original price once more to try to catch the next flight, which is complete chaos and robbery, so i just left the airport. By contacting skyscanner, they are denying any help or refund or even issuing a compensation ticket even though i did not miss the flight and that was an attempt of theft from GOL airlines.
I am not going to leave skyscanner alone and will start to sue them, its not going to end well for sure.
As an advice, please use expedia its alot better and safer as skyscanner is too shady.

Date of experience: July 2, 2022
South Africa
1 review
0 helpful votes
Follow Elizabeth B.
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NEVER use these 'travel agent' sites which offer the promise of cheap flights but when you xannot take your flight due to CV cancellations they promise to refund but still no funds in my account after almost FOUR MONTHS. Rather pay extra and book direct with airlines. Skyscanner should be called SKYSCAMMER

Date of experience: February 27, 2022

Overview

Skyscanner.net has a rating of 1.5 stars from 126 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Skyscanner.net most frequently mention customer service, credit card and full refund. Skyscanner.net ranks 212th among Plane Tickets sites.

service
36
value
34
shipping
24
returns
25
quality
31