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AE
1 review
4 helpful votes
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Scammer!
January 13, 2023

I have been following up for refund my money for tickets which is never issued!
Skyscanner after 6 months said sorry!
Do not trust to this application
I have been sending more than 70 emails to refund my money now i see many have same problem
REFUND SKYAE-*******

Date of experience: January 13, 2023
Rahul R.
India
2 reviews
9 helpful votes
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Skyscanner
March 10, 2020

Skyscanner is fraud. They directed me to Edreams company. They don't have an official email id for refunds, responses. They have a chat bot which will take 1 hour to connect to agent and it will connect only when you will not be online. They will never refund your money in case of cancellation. They looted my money 2000 USD ! And now not refunding me. Their helpline won't connect to the agent for talking. All emails will give auto reply to you that this email has been closed for responses

Date of experience: March 10, 2020
Qatar
1 review
8 helpful votes
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I bought a cheap ticket through this website couple days later they send me an email changing my flight schedule and destination. And told me if I don't agree I can cancel and get a refund.
Obviously, after I ask for cancellation I have been informed by the same "scam" sky scammer that I am not eligible for refund! And they put the blame on the airline.,
I wasted time and money. Please avoid my mistake

Date of experience: March 9, 2022
Netherlands
1 review
9 helpful votes
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The search the whole month option is very misleading. It quotes a price at 68 euros for outbound and 67 for the return but the ticket price is over 355. That is not good math. It used to be an honest company, but it's not worth your time anymore.

Date of experience: January 22, 2019
New Jersey
1 review
7 helpful votes
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I reserved 2 rental vehicles in Florida. In the confirmation email from skyscanner, the price for the rentals was higher by 50% than what I had reserved. I cancelled the reservations within 7 days of making them. Also the cancellation was more 48 hours prior to the time I was to pick up the vehicles. According to their refund policy, this should have qualified me for a full refund. Instead, they kept $113 of my money! I sent them polite emails asking for their help. Never got a response. This company is bad news. Stay away!

Date of experience: June 22, 2011
Canada
1 review
3 helpful votes
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Bought tickets to Peru through Skyscanner because it was cheaper than buying from the airlines.

When things go well, it works smoothly. But when there are delays (like an 8 hour delay), and you miss your next connecting flight, its a nightmare. Do not buy through skyscanner if there are connecting flights because there is a chance that you will miss your connection and they won't help you. The airlines offer no protection for putting you on the connecting flight because you purchased through a 3rd party and not directly through airline.

If its a direct flight then yes, you can risk purchasing your flights through skyscanner.

Date of experience: January 4, 2023
Colorado
2 reviews
9 helpful votes
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I always used Skyscanner with quite some success to find discounted tickets, but lately I had the unpleasant surprise to buy tickets from the agency Kiss and Fly, please contact me if you want further details about what happened. I used once kiss and fly in the past and fortunately there was no problem (no need to interact with them beside buying the tickets). If something needs to change (and it happens!), that's where the problems start. My recommendation is to consider more seriously the complains of so many customers towards Kiss&Fly, and possibly take some action against it.

Regards

Date of experience: March 7, 2020
New Jersey
3 reviews
235 helpful votes
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Love this site!
April 17, 2014

Love this site! Have never had a problem with any of the airlines I've booked through them. I love the fact than you can choose a whole month to see the cheapest flights, really saves a lot of money if you're flexible. It's easy to use too, so I definitely prefer Skyscanner over other booking sites.

Date of experience: April 17, 2014
GB
1 review
2 helpful votes
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Seems less flexible. Too complex. Unhelpful. Was quite happy with earlier version. Now in the market for an alternative.
Is Skyscanner brave enough to abandon this version and go back to its predecessor? Plz do.

Date of experience: January 12, 2016
GB
1 review
3 helpful votes
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I wanted a flight from glasgow to marsellies return the best price {not leaving and returning in the small hours}was £444! For an indirect flight,{4 flights}, after i had paid i i thought i would have a look on easy jet site, £44 out direct flight £34 back direct flight, gutted these flights are all ways possible to book at this price, why did skyscanner not give me this option, there were no filters on for any time or any thing when i was booking it should have shown me this option, there not a very good search engine, there cookies work out how to squeeze as much as they can out of you when you search.

Date of experience: September 15, 2017
Canada
3 reviews
10 helpful votes
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I just tried Skyscanner for a trip from Calgary to Toronto. Then, I checked out Westjet and AirCanada's sites to compare. What, exactly is this company scanning?! I found cheaper prices on these company's sites plus Expedia.
It should be called Skyscammer.

Date of experience: June 10, 2017
Canada
1 review
6 helpful votes
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This business is a scam, they deducted your money immediately, then canceled your flights after 4 days, and asked you wait 10 weeks for refund but pay nothing after 12 weeks. Avoid booking via this page at all cost, you can check the price and book directly with airlines

Date of experience: August 1, 2022
Washington
3 reviews
3 helpful votes
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Do not use this site to find deals. It is very hard to speak with a rep from this company and the travel companies they deal with are scams. You will run across issues and cause more headache than its worth.

Please try a different online company to find deals.

Date of experience: July 28, 2019
GB
1 review
5 helpful votes
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Stay away
August 21, 2019

Booked flights through skyscanner. Directed to Directline flights got good price for 6 adults on ryan air. Credit card bill came in. Was charged extra £100 for the privilege of Directline flights booking it. Never was told this would happen. RIPPED OFF! Be careful

Date of experience: August 21, 2019
Australia
1 review
1 helpful vote
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I have been using Skyscanner for years as a great tool to search for flights when I travel but my recent experience with them has been nothing short of awakening.

For Christmas, I decided to go ahead with the travel agent (Flight Network) that Skyscanner has given the highest service rating (which I have come to realise is purely speculative or commission driven, after doing further research). How could an agent that consistently scored a one star be 4.5 star on Skyscanner?!

Our destination was hit with Covid travel restrictions, forcing us to abandon our travel plans.
The airlines were clear on their flight credit policy, but the travel agent dragged their feet and basically fed us lies to try to delay the entire process and I am not left with money out of the pocket.

You could do so much better Skyscanner. Think twice and do your research before clicking into one of the 'recommended' agents, the convenience might come back to bite you hard.

Date of experience: February 3, 2022
Ireland
1 review
1 helpful vote
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Downgraded App
March 12, 2017

Recently upgraded my skyscanner app, I'm so disappointed. I've been a huge fan of skyscanner for a number of years, I had noticed a disimprovement in the previous versions so tended to try avoid the updates. Now find it very tedious to use, definitely not user friendly.
I used to love hitting the everywhere and seeing the month chart and searching from there. Might be best to now go direct to the airline sites. Such a pity!

Date of experience: March 12, 2017
District of Columbia
7 reviews
91 helpful votes
Follow Ece C.
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I have used skyscanner for a million times to purchase tickets, but my problem with it is that it still directs people to kiwi.com which is a complete scam. I searched for my tickets on skyscanner and it directed me to kiwi. After I purchased my tickets, kiwi.com canceled my flights, forced me to pay another $400 to change those flights, and when I rejected they said I can get a $50 kiwi credit or no refund at all! They connected me to India to talk to customer reps that repeated the same scripts no matter how many solutions I offered them. I am now going through a transaction dispute process through my bank. I paid $550 in total. I will never book through skyscanner again as long as they work with kiwi. I am using google flights instead.

Date of experience: February 27, 2022
New Jersey
1 review
1 helpful vote
Follow Sibel B.
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I had terrible experience with them and gave up at the end because I could not purchase our tickets, it seems they sell the tickets but they request the booking and actually you may think you have the tickets and nope you do not!
If you try to reach out them that would be the biggest mistake forget about it! Sebastian or someone else picks up the phone and they only speaks Spanish in the USA! Can you believe that!? So I just skipped them and purchased from cheapoair and have my tickets quickly!

Date of experience: August 10, 2021
GB
4 reviews
8 helpful votes
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A great web site to find cheap tickets to fly. It has all the airlines on one site and is so easy to put the dates you want to travel and choose the cheapest one. I like to use the weekend search because if you are not bothered on where to go, you can just choose somewhere new and different and pay very little. I love this site. It seems to have some airlines who do not link their information to it in this year. I hope this is temporary as we need a site like this.

Date of experience: July 9, 2010
GB
1 review
4 helpful votes
Follow Zahid B.
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Booked a flight via them with flightcatchers. The picture shows that the flight was flexible and no charges would be made particularly because of COVID so i booked in good faith. I wanted to change the date by just 1 day and flightcatchers wanted £87 for tax and admin charges. Why does skyscanner allow them to falsely advertise like this. I could not find any where to contact them

Date of experience: March 10, 2021

Overview

Skyscanner.net has a rating of 1.5 stars from 126 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Skyscanner.net most frequently mention customer service, credit card and full refund. Skyscanner.net ranks 212th among Plane Tickets sites.

service
36
value
34
shipping
24
returns
25
quality
31