BOGDAN V.

First of all, i wish I had read the reviews on internet about Gotogate before I booked my flight. Booked a one way ticket thru Gotogate in march. The flight have been canceled due to COVID-19 pandemic situation. Since april i am trying to get a refund from Gotogate. This agency is catastrophic for the refund of flights and after aproximate 5 months of waiting i still havent received my refund. They do not answer to emails or phone calls either and i couldnt get in touch with them. More than that they also refused refused the chargeback.
And AVOID THIS AGENCY AS MUCH AS YOU CAN!

I have been using intensive sky scanner website for my last year trips. Bought dozens of flight tickets in Europe and south east asia using their search enginee. I never had problems when i have bought the flight tickets from airlines. All issues appear when using shady travel agency such Go to Gate and god knows how many are there. The problem i have is regarding quality of travel agencies whick your website list them, especially with GoToGate travel agency, which declined the refund. It have been already 6 months since im trying to get my refund back, the charcgback is still in pending and today i have received an email from GotoGate which informs me theres another 60 days delay in order to get my refund back.
In my opinion Sky Scanner is legit, but being associated with those scam companies and refusing to delist them, make them a scam as they are. I rate them with 1 star and i will never use Sky Scanner again until they clean their yard and remove those scam travel agencies.