Skyscanner.netReviews 126

I had terrible experience with them and gave up at the end because I could not purchase our tickets, it seems they sell the tickets but they request the booking and actually you may think you have the tickets and nope you do not!
If you try to reach out them that would be the biggest mistake forget about it! Sebastian or someone else picks up the phone and they only speaks Spanish in the USA! Can you believe that!? So I just skipped them and purchased from cheapoair and have my tickets quickly!

Skyscammer would be a great name for this company. We lost €800 to their parthner, Mytrip. We booked through Skyscanner thinking we would be directed to the airline. We never noticed we were booking through a third party company. They sold us tickets we could not use!

Skyscanner will not take any responsibility. Mytrip is located in beirut and will not refund if anything goes wrong. They will not answer phone calls or e-mails.

Please do not book through Skyscanner! Even if you use this site to look for flights you can still book through the airline. This is much safer.

Very bad company as it works if scammers such as kiwi.com. I would strongly recommend to avoid unless you want to ruin your vacay.

I used sky scanner to book a flight a month ago.
A day before the fly, I checked my schedule and I was so confused because all my flight schedules were changed. I asked sky scanner customer service and what they said made me really upset.
They said they don't know why they did not notify me that my flight is canceled. They just booked alternative flights what they think it's the best option without telling me at all. If I did not check the flight schedule whole my trip would have been disaster.
I asked them to change my flight time as close as my original schedule since I had an appointment for my business.
Customer service person was just keep repeating "I understand how you feel, I am trying to help you changing your schedule with alternative flights, but there are no alternative flights"
Are they playing with me? They were basically saying they don't want to help me.
Although there were other airlines, they could change my flight they were just saying we can't.
If they cannot do anything and so $#*!ing useless, why are they even telling people they provide service?
They just $#*!ed up my schedule and forgot to inform me and did not help me at all and also wasted my time and money. I suddenly had to stay in my destination 2 more days and I had no place to stay.
Pleas Do Not Use sky scanner. It will waste your money, time and energy.

They work with scammer 3rd party comanies like Kiwi
Stay away for you own good. There is no win here!

SKYSCAMMER - deserves 0
Friday 19 March 2021 - after booking and paying for my ticket, arranging and paying for a COVID test, this fraudulent company decides they want want to make more money out of me so they are cancelling my reservation claiming a system error. On top of that they write me they will refund my money within 5-10 working days (!) and that would be for a service they didn't even provide. Their customer service team is advised to say it's the customer's bank that can not enable the refund! How petty for an excuse. AVOID THIS COMPANY AT ALL COST!

Booked a flight via them with flightcatchers. The picture shows that the flight was flexible and no charges would be made particularly because of COVID so i booked in good faith. I wanted to change the date by just 1 day and flightcatchers wanted £87 for tax and admin charges. Why does skyscanner allow them to falsely advertise like this. I could not find any where to contact them

I am finding my tickets through skyscanner regularly. Usually, everything go well.
I also have an experience of being redirected to 3rd party website, which tried to rip me off big time. In that case, skyscanner helped me get my money back.

More details on it:
I was redirected to a website alrehlat.com. My flight was cancelled, thus I needed a refund. However, website alrehlat.com started acting like a scam. They were acting against their terms and conditions, denying information from their call center, refusing to clarify refund process, doing miscalculated refund offers, not replying to my mails.
At that point, I didn't expect to get any money back. I reported this to skyscanner. To my surprise, skyscanner pressured alrehlat to respond to my mails and eventually they secured me the full refund.

I had booked a flight Mackay - Brisbane - Sydney return but due to covid could not travel and had a credit with them. Need to fly Mackay - Brisbane and got confirmation from the airline and Skyscanner / Trip.com that I could use my credit but at the time Skyscanner / Trip.com said try later as the airline doesnt have the seat class available for my dates, couldnt tell me what dates they were available for and said use another date basically guess what dates or try again in two months. I tried again and they said no problem I might have to pay the difference in airfares which I said fine. My original flights cost $250. They came back to me and said that I must pay in $300 as that is the difference in airfares when I know that I could book with the airline directly and pay less than $250. Dont treat me like a fool

Skycanner has stolen over 2200$ from me. I cancelled my flight over 6 months ago and was told by one of their agents on the phone I would receive my refund on the card I booked with within 12 to 14 weeks, it has now been over 6 months and they won't awnser my emails anymore and they don't even have a phone number anymore. All I can think of this is that they have stolen my money and are a bunch of crooks.

Never ever book here. I understand that COVID-19 really hurt much of the travel industry. However, I have never been treated with the disrespect, anger, and outright malice that the employees at this company treated me with. If you talk to Max heads up, he was unhelpful, did not talk to me like I was a human, and proceeded to yell at me over the phone on one occasion of talking to him. I received a COMPLETELY different answer from EVERY EMPLOYEE. Every. Single. Person. So don't trust anything. I booked a flight for $1127 and only am receiving $450. That's it. It is safe to say I am utterly disgusted and disappointed. They continued to blame it on Air Canada, but the airline was helpful (after I called them three times because the employees instructed me to do so) and informed me it was all held up on THEIR end.

They are liars, cheats, rude, and horrible people. I never leave reviews, however this company has left me crying on three occasions because of the way I was talked to.

Please SAVE YOURSELF and NEVER EVER book with SKYSCANNER.

I have been using intensive sky scanner website for my last year trips. Bought dozens of flight tickets in Europe and south east asia using their search enginee. I never had problems when i have bought the flight tickets from airlines. All issues appear when using shady travel agency such Go to Gate and god knows how many are there. The problem i have is regarding quality of travel agencies whick your website list them, especially with GoToGate travel agency, which declined the refund. It have been already 6 months since im trying to get my refund back, the charcgback is still in pending and today i have received an email from GotoGate which informs me theres another 60 days delay in order to get my refund back.
In my opinion Sky Scanner is legit, but being associated with those scam companies and refusing to delist them, make them a scam as they are. I rate them with 1 star and i will never use Sky Scanner again until they clean their yard and remove those scam travel agencies.

My flight was cancelled by the airline.
The airline send me an email saying that I need to call the agent (skyscammer).
I spent two days on the phone and still they refuse to do anything. Each agent tells me something different and when I tried to tell this to them, they hang up on me. There is no supervisor to talk with. I called back the airline and they told me that the agents of skyscammer are dishonest with their customers.
The agent from the airline told me to tell skyscammer to call them and have a three way phone call with me so that they can tell them that they are lying to me.
All I want is to change the date of the flight since the flight was cancelled.
They refuse to do the conference call, they refuse to give me a supervisor, they refuse to give me any service whatsoever.
Here is a partial list of the "agents" that I spoke with in the past two days from Skyscammer:
Madan Sales department
Abu customer service department
Sanaket front line department
Tahur - customer service department
The rest refused to give their names or they just hang up on me after waiting on the phone for 1.5 hours for each call.
I spoke with the agent Glory from Philippine Airlines. She told me that they all lied to me and that many customers have many complaints about Skyscammer.
If Skyscammer would like to respond to this before I take them to court, my email is included for them

Terrible organisation.
Have had so many push backs on my refund. It's now been 64 days and still nothing and no communication.
I'm assuming they could be distributing funds to untraceable places so they can go into administration without paying anyone refunds.
So unfortunate my friends and I used them all the time. That won't happen again and I have made it my mission to advise everyone I encounter of my experience.

They've removed their ABN off the website it seems. But if anyone needs it for legal claim processes please let me know. I luckily took a screenshot before they removed it.

Skyscanner is showing flights from very shady unknown companies that offer up flights that don't exist or maybe were canceled some time ago. These shady companies will gladly take your money and fight to not give you a refund. For example an Air China flight from IAH to TSN is showing for $5077 on May 19th on Skyscanner using Hop2, Justfly and several other unknown outfits. Air China currently offers NO flights on this route. Maybe they some months ago before Covid-19 but these places will still take your money offering tickets on a non-existing flight. The reviews on these companies are terrible. Maybe some of these companies are the same with just different names. Very disappointed.