SkipTheDishes

Once contacted about a coffee order that had been sitting for 90 minutes. Customer service informs me it's still going to be another HOUR! Restaurant is only 15 minutes away. When trying to find out the reasoning, I was berated and lied too and then the representative ended the chat.
Another time a driver had his car die on the side of the road for an hour with my food. Out of a $50 order, I was only refunded $22.20.
Don't expect anything out of this customer service!
Use any other company!

Skip the dishes is not worth it. You as a purchaser are forced to take on 50% of the cost when a restaurant serves you rotten, inedible food. Skip the dishes and their team don't care. But why should I assume half the cost only to throw food in the garbage… because hell I'm not eating it and wouldn't feed it to my dead dog.

I took one bite of the sandwich I ordered and instantly gagged because the turkey was completely spoiled. Do they care? Absolutely not! They even type based on a written verbiage that's given to them and remove any human aspect. I bet if it were their mother, father, son, daughter they might give a $#*!.
Don't waste your money.

It was my first and last time order food from skipthedishes. I ordered from a restaurant which was 5 mins drive from my house and it says max delivery time 33 minutes. 5 mins after i ordered the app tracker says someone is on the way to pickup my order and it takes for ever to receive it. After i complained and chat the support team they send me the food more than an hour of my order. No credit back the money just a simple sorry word. Never will order from their website. It seems that their app has a glitch since nobody knows where was the bottleneck? Restaurant, driver or the app

I never received my order even though the site said it was delivered. I reached out to state this and their reply is I am a complainer and they will not refund my money. Seriously, I am a complainer because your service is bad. I will ensure that I put a hold on payment as Skip is not taking responsibility. Last time I order from them.

It's Friday night and we just came in from a long day at work. We ordered "Skip" and waited for our delivery. A half hour later I received a text saying that our meal was delivered. I searched at the door and didn't see anything. I finally went down to the front entrance of our building and saw our order sitting in the vestibule. The driver didn't deliver to our door as expected and he also didn't buzz us to let us know our order had arrived. He just left it at the front doors. When I brought it up there was something that looked like dirt or ashes all over the container. Not impressed at all. I may change to another company.

The goddamn delivery driver for the third time has delivered my order to the other basement suite when I have specified delivered to the right hand side basement suite they've done this three times in a row so finally when I do get my food it's ice cold thanks a lot skip the dishes screw you highly do not recommend

After trying to place an order, my account was charged but no order was placed; after contacting support multiple times they just kept telling me that I never paid even though it even came up on my bank statement as a transaction approved. After asking for a number for supervisor the agent left the chat, so I asked again, the next agent left. Avoid this company at all costs unless you want to be out money for no reason

I followed the driver on GPS. After she picked up my order she proceeded to go off route and further from my delivery location. She stopped somewhere and was there for quite some time. When speaking to the online chat service, they were very dismissive. The driver almost cried when I simply asked her "Why?". I was just trying to make sense of it but her behavior made it pretty clear.

Anyways I eventually got through to customer server online chat. They offered to issue me credit. I was credited 15% of the purchase price. So the overall rating score of 1/5 seems reasonable.

Professional Client (healthcare), tried Skip the Dishes for the fist time and experienced multiple charges and attempted charges to my credit card; total amount was in excess of $1000.00.
Won't happen again...DONE!
BEWARE :(

I ordered over $40 worth of food. It said delivered but was never actually left at my door. I checked the house next door to see if it was a mistake. No food anywhere. I reached out to Skip on their app and it said 'no representatives were online to speak with me'. I tried an hour later, then again a couple hours later. I tried for 4 days straight. Finally found an email address for their customer service and they replied saying they only issue refunds within the first 48 hours. Apparently when you message on the app and it says 'someone will get back to you shortly', they don't keep any record of you reaching out. I'll never order from them again but buyer beware. Apparently it's not uncommon to happen and their representatives seem to not care about customer retention.

I've given this company way to many chances. Constantly waiting way over time estimates and lazy drivers leave good nowhere near my door. Customer service is the worst I've seen with any business, it's absolutely the worst and don't get your money back when they get it wrong or in some cases not at all even get your order. Don't giving this company anymore chances or money. Everyone should do the same and use a different delivery service or go back to restaurants doing their own deliveries

Placed an order at 5 pm was stated 35 - 55 min delivery the order showed up at 8pm. Did not want to do a full refund as the food ended up in the garbage from being cold and soggy. Will not recommend and nor will I ever order again. Been using Uber eats for years. Was willing to try something new. Uber eats is far superior the skip the dishes. They r a company that will always if not most of the time look after the customer even if it is a lose.

Extremely unreliable. Food missing from order about 50% of time. Last order the driver must have thrown it in the porch because a can of pop was punctured and leaked everywhere. If an item is missing they don't reimburse or go and get the missing product. They give you a credit which means you have to pay service and delivery fees. Also you pay tip up front, so if you have a lazy driver who can't be bothered to place the product where you've requested, or steals one of your food items, you're out of luck for your tip. Skip the Dishes does not care.

Yet again skip the dishes has completely bent me over. Their side of things food went wrong and now I had to drive to the restaurant myself to fix the problem as they'd only offer me 50% back for a cold coffee! 50% of 3$! This company is as cheap as it gets. Honestly this is one company that would do the world justice to shut down and let someone else do it right. SKIP THE DISHES SUCKS! The customer service is beyond horrific. They absolutely can barely speak English creating a language barrier to begin and these "help employees" get an attitude the second it inconveniences their day meaning you're the one to suffer because it has nothing to do with their money. You cannot contact help to speak with someone all of their lines are permanently busy. This company is owned by a crook and scams all! Stay away!

I tried to refuse my order because it was more than 30 minutes late and I knew the food wouldn't be good anymore. The deliver guy lied in my face, said he would confirmed that the food was not delivered and told me I would get a refund without any problem. A minute later, I got a text message saying that my ordered was delivered and accepted. Impossible to chat with the customer service even thought they have a Chat application on their website. I sent many emails but never got an answer.