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How would you rate SkipTheDishes?
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Canada
1 review
0 helpful votes
Follow Majid D.
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I am new restaurant owner took over the existing one. Forced by representatives to sing off documents a day before vacation. As soon as i did it they cut off my account. And every one went for vacation for ten days. Surprisingly after vacation they are asking for the sane documents. It seems they never checked their emails.I damaged the best sales of the year just because of irresponsible representative while they could let me know and shifting after vacation.They are useless and irresponsible.

Date of experience: January 3, 2025
GB
1 review
0 helpful votes
Follow john h.
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Food comes cold no insulated bag. The driver does not even ring the door bell Customer service is no help forgot have the order no help. They did refund the price of the food that did not make it nice so one person does not get feed

Date of experience: January 18, 2025
Canada
2 reviews
0 helpful votes
Follow Fanatica F.
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Took over two hours refund taken up to 10 days no customer service only chat, McDonald's should have closed their account until they could catchup on the orders as well

Date of experience: January 31, 2025
Canada
1 review
0 helpful votes
Follow Shelley L.
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No food
January 16, 2025

I ordered from skip and never received my food customer service wouldn't even answer me. I will never order from them again. I'm also out $40 for the food I never received

Date of experience: January 16, 2025
Canada
1 review
0 helpful votes
Follow Nihal Mofied G.
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Skip the dishes is a scam
December 25, 2024

Skip the dishes is a scam. When you order, the app shows that the restaurant is preparing your food, a few minutes later it shos that the driver picked it up and is on his way, and the you get a notification that the order was canceled because the restaurant is closed. So what the app has been showing is just a scam.
Then of course they don't refund your money.
When you request to talk to someone, they get someone to chat with you and as soon as you ask for a refund, the person you were chatting with doesn't reply anymore and they close the chat

Date of experience: December 25, 2024
Canada
1 review
0 helpful votes
Follow Dmaw g.
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We put 2 orders in, and they just decided to cancel one without contacting us... and refused to refund our order. What was supposed to be a nice christmas breakfast, turned into an absolute wreck.

Date of experience: December 25, 2024
Canada
1 review
0 helpful votes
Follow Jo Ann W.
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I placed an order because they sent me a $10. Voucher. I have a new, broken ankle. The driver delivered it outside of my apartment building! Skip didn't care! Accessibility is a joke!

Date of experience: November 26, 2024
Canada
1 review
0 helpful votes
Follow Jinseop K.
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Customer service sucks
November 12, 2024

The customer service agent was $#*!ing $#*!ed, and their attitude was $#*!ing stupid. They were so $#*!ing stupid indiens, they did not understand what I was saying.

Date of experience: November 12, 2024
Canada
1 review
0 helpful votes
Follow Shane P.
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Skip is a scam
October 19, 2024

I canceled an order with them and was never refunded, I contacted multiple different people about the issue through their support and it seems like it's just bots at this point. You can't even call anymore so I can't even talk to a real person about the issue. Skip is basically a scam at this point, don't order through them! I definitely won't be going forward.

Date of experience: October 19, 2024
Canada
1 review
0 helpful votes
Follow Angela G.
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I had a promo for $20 off one order. When I tried to place an order, the promo code would not show up. After placing the order, customer service said they'd only give me $20 CREDIT rather than $20 REFUND, and said I'd have to place another order to use said credit. Such a slimy, dishonest way to make people place TWO orders in order to get the $20 instead of just allowing them to use it on the first order, as the promo advertised. Deleting the app and never using this crap company again, too shady for my liking.

Date of experience: September 27, 2024
Canada
1 review
0 helpful votes
Follow James H.
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I had terrible experience,delivered around 50 minutes after my order. Problem was original delivery person took my order and dropped my order after 15 mins, and another guy picked my order. 2nd del person delivered after half an hour that was nomal. But problem was delayed by first guy who did not pick up myfoods on time and dropped. Total del time was around 50 mins. I got cold burgers and foods. Skip the Dish told me that was nomal in an hour delivry. Is it true? After 30 mins,got food getting cold quickly. I don't need cold foods. That was not my fault but me and my wife got cold burgers and onion rings we ate little and dumped. Chatting guy told me only 10 mins late.it was very nice customer service. How skip the Dish solves the problem? You guys should avoid del person takes multiple orders.he didn't pick my foods up when ready he drove somehwere and dropped my order. He should pay my cold foods and take it. It is terrible service.

Date of experience: August 8, 2024
Canada
1 review
1 helpful vote
Follow Maria M.
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Cold Pizza
March 26, 2024

It took 2 hours and 20 min for our driver to deliver our cold soggy $72 two pizzas. The guy admitted to taking on another delivery where the people didn't come down( apartment I'm guessing). Skip will die fast if this keeps happening to everyone.

Date of experience: March 26, 2024
Canada
3 reviews
17 helpful votes
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Bad to worse to terrible
April 4, 2024
Updated review

Just when you think they can't get any worse, they don't cease to disappoint! The latest my wait time was 21 minutes. It's now going on 90 minutes and I still don't have my order and customer service is a joke.
I'm having difficulty understanding how these guys are still in business.

Date of experience: April 4, 2024

Brutal
November 1, 2022
Previous review

They started out OK but now they're just failing all over the map. They don't own up to their mistakes and they give them nothing but excuses and are stingy with the Skip credits, if they credit at all. They definitely don't believe in being held accountable for anything.

Date of experience: November 1, 2022
Canada
1 review
0 helpful votes
Follow Robert J.
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Frustrating Delays!
March 17, 2024

Just had to cancel an order that was an hour and a half late. They kept advising me to hold tight for my order. My experiences with Skip have become increasingly problematic. Door Dashing from now on!

Date of experience: March 17, 2024
Canada
1 review
4 helpful votes
Follow Makaya M.
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Skip, skip the dishes
February 11, 2023

I have used skip the dishes 6 or 7 times now, and each time I have had a horrible experience. There has only been once that their support team has been of any assistance. They do not care if your order is complete or when it gets to you, what ever you do, don't click no tip, even if you can't afford it, or you will end up waiting hours for your food, and I've been over charged every time.

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Date of experience: February 11, 2023
Canada
1 review
0 helpful votes
Follow Mandi T.
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Long wait for order
March 22, 2024

I ordered at 7:01pm and still have not got my order yet. Went you talk to Customer service They do not do nothing They just tell you to wait until your food comes before they can do anything And the first gentleman I talked Didn't even help you just kept lying about everything

Date of experience: March 22, 2024
Canada
1 review
0 helpful votes
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Can't fix mistakes
March 23, 2024

I accidentally gave them the wrong address. I ordered and instantly realized my mistake. I changed the address in the "change address bar" when I went to check in my order I noticed the wrong address was still on there. My driver didn't leave yet and was picking up my order, so I contacted customer service who took 7 minutes to get back to me. By the time she contacted me the driver was already on the way. She said it was too late chastised me for my mistake, told me to go pick up my order and got off the chat.

I complained again to another agent who credited me half of my money on my account. I asked her to refund my credit card as I would no longer be using the service she told me that it wasn't possible.

I deleted my app, and I will be using other services for delivery in the future. The company needs to work on their app to make mistakes like this more fixable and have better customer service. They stole $40 from me and it is the last money they will ever see from me.

Date of experience: March 23, 2024
Canada
1 review
1 helpful vote
Follow Wendy W.
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Our order was dropped off at the wrong house. I had to go get it myself from a neighbours house where it had been left sitting on their front step. Approximately 3 degrees outside. Stone cold fries are not really a thing. They were hard and disgusting from sitting out in the cold. The burgers were cold. We asked Skip the dishes support to replace our order and they took no ownership or accountability for their driver's mistake at all. Finally they agreed to refund the tip we had given the driver. I would give zero stars if it was an option and will never use skip again. Stand behind your service. You charge a lot extra for the food you are delivering so do better. Greedy disgusting company.

Date of experience: February 10, 2024
Canada
1 review
21 helpful votes
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Idiots
September 30, 2020

Ordered medication and a snack for my daughter as I'm sick in a global pandemic. Order says delivered. Go to door step. No one there. No snack. No meds. Contact the help line. All they can say is sorry that happened. Here's your money back that you paid us. But wait 5 days before you get it back. Thanks. Have a nice day.

What a bunch of morons. Delivery service usually deliver do they not? Would love to give less than one star to these thieves

Date of experience: September 30, 2020
Canada
1 review
1 helpful vote
Follow Matt R.
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Horrible support, worse service
October 19, 2021

They have no voice support, so you're stuck using their app, the wait times are a joke. They don't understand half of the time.
Couriers frequently spill or fail to properly deliver an order. Will never use them again.

Date of experience: October 19, 2021

Overview

SkipTheDishes has a rating of 1.3 stars from 1,008 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with SkipTheDishes most frequently mention customer service, credit card and wrong address. SkipTheDishes ranks 173rd among Food Delivery sites.

service
467
value
435
shipping
386
returns
400
quality
408
+384