SkipTheDishes

Our order was delivered to the wrong address and Skip will only refund 50% of our money so now we have no food and have been ripped off by Skipthedishes

I placed an order for the first time with Skip. When I completed the order with the restaurant, I got an error page. I reloaded the site and my order was still in my cart so I completed it again. This time it worked. While I was watching the delivery screen I noticed my address had been replaced with an address that had nothing to do with me. I messaged the driver 5 times and he never responded. I tried to contact Skip but the only contact I found was an email for customer service. I sent them an email to explain the situation. The driver contacted me when he got to the wrong address, I explained the issue and texted him my correct address. 5 mins later he called me to say I would need to pay more because skip would not pay him the extra km. (mind you, I had already paid for the food, the service fee, the delivery fee, and a tip!) I told him I was not gonna pay extra, so he refused to make the delivery. I contacted skip again and they offered me a 50% refund as skip credits! Needless to say I will never do business with skip again and will be contacting my credit card company for a charge back.

Food comes cold no insulated bag. The driver does not even ring the door bell Customer service is no help forgot have the order no help. They did refund the price of the food that did not make it nice so one person does not get feed

I am new restaurant owner took over the existing one. Forced by representatives to sing off documents a day before vacation. As soon as i did it they cut off my account. And every one went for vacation for ten days. Surprisingly after vacation they are asking for the sane documents. It seems they never checked their emails.I damaged the best sales of the year just because of irresponsible representative while they could let me know and shifting after vacation.They are useless and irresponsible.

Skip the dishes is a scam. When you order, the app shows that the restaurant is preparing your food, a few minutes later it shos that the driver picked it up and is on his way, and the you get a notification that the order was canceled because the restaurant is closed. So what the app has been showing is just a scam.
Then of course they don't refund your money.
When you request to talk to someone, they get someone to chat with you and as soon as you ask for a refund, the person you were chatting with doesn't reply anymore and they close the chat

We put 2 orders in, and they just decided to cancel one without contacting us... and refused to refund our order. What was supposed to be a nice christmas breakfast, turned into an absolute wreck.

I placed an order because they sent me a $10. Voucher. I have a new, broken ankle. The driver delivered it outside of my apartment building! Skip didn't care! Accessibility is a joke!

I had a promo for $20 off one order. When I tried to place an order, the promo code would not show up. After placing the order, customer service said they'd only give me $20 CREDIT rather than $20 REFUND, and said I'd have to place another order to use said credit. Such a slimy, dishonest way to make people place TWO orders in order to get the $20 instead of just allowing them to use it on the first order, as the promo advertised. Deleting the app and never using this crap company again, too shady for my liking.

The customer service agent was $#*!ing $#*!ed, and their attitude was $#*!ing stupid. They were so $#*!ing stupid indiens, they did not understand what I was saying.

I have used skip the dishes 6 or 7 times now, and each time I have had a horrible experience. There has only been once that their support team has been of any assistance. They do not care if your order is complete or when it gets to you, what ever you do, don't click no tip, even if you can't afford it, or you will end up waiting hours for your food, and I've been over charged every time.

Ordered medication and a snack for my daughter as I'm sick in a global pandemic. Order says delivered. Go to door step. No one there. No snack. No meds. Contact the help line. All they can say is sorry that happened. Here's your money back that you paid us. But wait 5 days before you get it back. Thanks. Have a nice day.

What a bunch of morons. Delivery service usually deliver do they not? Would love to give less than one star to these thieves

They have no voice support, so you're stuck using their app, the wait times are a joke. They don't understand half of the time.
Couriers frequently spill or fail to properly deliver an order. Will never use them again.

I hate skip after this experience, and the way they handled it was so disgusting of them. I made an order, the careless courier dropped it off somewhere outside without calling or notifying me, someone stole it. They refused the refund because their couriers are "independent" which is short for, "once you pay & the money is secured in our pocket we don't care if you received it or not" "we don't care how it's handled either" that's what their actions say when they claim to have no responsibility over the people they trust our items with. What an embarrassment. So this is for anyone who thinks they're worth checking out, don't! Go for uber eats or others.

It took 2 hours and 20 min for our driver to deliver our cold soggy $72 two pizzas. The guy admitted to taking on another delivery where the people didn't come down( apartment I'm guessing). Skip will die fast if this keeps happening to everyone.

Ordered through skip from a local restaurant tonight, after not receiving my order and then contacting customer service, I waited on chat with them for about 30 minutes to be told they would not refund or look into it further. Never verified the address the driver said it was delivered to, no proof was given to me that it had been delivered anywhere besides the automated text message. I've used skip several times with no issues but after this incident and how poorly managed their customer service is, i will not be using their services again. No refund, no looking into it, and no verifying where the driver actually left it, and then tried to blame me by saying next time i should make sure the order details on my profile are correct.

Good luck trying to get your money back when they
Mess up your order! There is no telephone number you can use to talk to a human, and all you have is an email address for support that is staffed by incompetent dumb $#*!s who cannot understand a simple issue and just reply back with stupid responses! Disappointed! Why the $#*! are these support centers not located in the Americas?