MY name is D.Jones and I am a full time construction worker who time is valuable and I'm here to take my time writing to express my deep disappointment with the level of customer service support I received with SkipTheDish, a third-party delivery service that I have been a loyal customer of for several years. Unfortunately, my most recent encounter has left me deeply dissatisfied and wanting to shed light on their subpar service.

To provide some context, I recently placed an order with one of their partner restaurants, valued at $31. However, upon its arrival, I was met with disappointment as the sub I received was soggy and unappetizing. Additionally, the delivery process itself was incredibly time-consuming, with two whole hours passing before my order finally reached my doorstep.

Naturally, I promptly reached out to SkipTheDish's customer service, eager to address these concerns. However, my interaction with their support team only compounded my disappointment. Upon reporting the issue, I observed their delivery driver hastily dropping off my food on my front porch, without extending any courtesy or opportunity for me to voice my concerns. This behavior left me feeling unheard and disregarded.

Following up with my complaint, the company's customer service representative offered me a mere 50% refund for their mistake. While attempting to compensate for their poor service, this offer fails to account for the time I wasted waiting for my order and the overall inconvenience caused. I firmly stand by the belief that a full refund of the amount I paid is both reasonable and fair, considering the extent of their shortcomings.

To further emphasize the severity of this ordeal, I have attached a screenshot of the timestamps on my order. It clearly showcases the moment I placed my order at 4:05 PM, and the dishearteningly delayed arrival at 6:04 PM. This tangible evidence serves as a testament to the disregard for prompt and efficient service that SkipTheDish has demonstrated.

In light of my experience, I call upon SkipTheDish to reconsider their initial offer and grant me the full refund I rightfully deserve. Loyalty should be reciprocated with superior customer service, and unfortunately, they have failed to meet that expectation. I find it essential to inform fellow customers about the disappointing service standards set by this third-party delivery company.

By sharing this review, I hope to raise awareness among potential customers who deserve to make informed decisions. Let us hold SkipTheDish accountable for their poor service, ensuring that they not only acknowledge their mistakes but take meaningful steps to improve their overall delivery experience.

Thank you for taking the time to read about my encounter. Together, we can encourage companies like SkipTheDish to provide the exceptional customer service they should strive for.

Sincerely,
D.Jones

I just wanna start by saying that I am TOTALLY DISAPPOINTED and UNHAPPY with your service. I ordered food from Bombay Roti around 11:35 AM (reference #: *******) and the delivery guy named Ikash handled my food. We've been chatting and told him the Apt # 09 and he confirmed it by replying Apt #9? And I said yes, but when I saw his next message said, I leave the food outside the doorstep, Enjoy! (And he left the chat)

But I kept on looking out the door but food was nowhere to be found. I thought, he delivered it to the wrong apartment but I couldn't contact him anymore. Is this the way you trained your drivers? I mean that is not an item to leave at the doorstep, it's FOOD and not an item. I called the Customer Service Hotline but nobody answered it I'd been waiting for more than 54 minutes so I ended the call by waiting for someone to answer and help me.

And so, I went to the SkipTheDishes website and I had Deepanki chatted me but to my DISMAY he seemed to be IMPATIENT and not able to assist me at all. He didn't even help me but leave me hanging and leave the chat room. I AM TODAY DISAPPOINTED WITH THE SERVICE FROM THE DRIVER TO THE CUSTOMER SUPPORT CHAT.

Did you train all your staff how to deliver EXCELLENT Customer Service? Especially the customer Support Chat that was supposed to help me and not leave me behind. I'm not having issues with a UBER and they deliver food right on time.

Your company is a "JOKE" and the WORST Food Delivery Service Ever! I need my Money Back ASAP and please redeem my points to my Account as well as I am not using your service anymore. I will delete my Account and Uninstall your worst food service app!

Use a different app. Use a different app. Use a different app. Use a different app. Use a different app. Use a different app. Use a different app. Use a different app. Use a different app. Use a different app. Use a different app. Use a different app.

This business has absolutely no business being in business. I am shocked, yet completely unshocked by these reviews. This company has less than 2 stars from almost 800 reviews - someone should do something - legally. I am seeing repeated words like thieves, scam, etc. And I 100% agree. Almost every single person is in agreement that orders are very, very frequently delayed, incorrect, or don't show up at all - and that moreover, the customer service is essentially non-existent. You cannot reach an actual person other than through a chat. They will gaslight you, and kick you off the chat when you're demanding they listen to you and do something. I have had a multitude of negative experiences like this with SkipTheDishes, but today was by far my worst. I placed an order from a place 12 minutes away from me. The driver picked it up and then drove in the opposite direction, 10 minutes further away, and literally SAT there for THIRTY minutes doing nothing. I had to contact customer support and spend ample energy trying to explain to them the situation and they were useless. I tried to tell them there is a 100% chance my order (coffee and breakfast sandwich) would be cold by NOW, let alone the additional 20+ minutes it would take to get to me granted the driver left immediately. They didn't care. Eventually the driver made its way to me and dropped off the order. It had been over an hour since I placed it. The coffee was not only cold but it was also made incorrectly and not what I ordered. The breakfast sandwich was cold, and soggy. I tried to drink/eat the items but I couldn't and I literally had to throw them out. I paid $30 for this order after delivery fee of $5 and a $3 tip, plus skip fees. I tried to contact customer service again and explain the situation, and they gaslighted me, ignored me, and pretty much everything under the Sun. I was booted out of 3 different chats because they said they would only offer me a 50% refund on the order and I did not agree. I repeated myself over and over and said the aside from being cold, the coffee was literally not what I ordered, and the sandwich was soggy and inedible. In no universe would a 50% refund be appropriate for this. They do not care whatsoever. This business is a massive, massive, MASSIVE scam. And a plethora of reviews like this only confirms that. This business should absolutely be shut down. DO NOT USE IT. Use DoorDash or UberEats, or whatever, instead.

So when skip sending my earing went to my bank got rejected and returned to them my bank sending me all everything it shows it in pic it's return back it was for aug1 to Aug 8 after let them know. After 12 days they say it maybe ur info for ur bank it's not correct but it's very interesting last night I got my earing for last week to my account. So what they are saying they are asking first $35 to the sending to
(Operations Team)

Aug 18,2022, 12:16 CDT

Hello,

We've looked into this for you and can see that your earnings were successfully deposited into the bank account associated with the banking information you've provided.

Most commonly, there are two possibilities why you cannot view the deposit (even though it appears successful on our end):

Your bank may have the deposit on hold. We recommend contacting your financial institution to check the status of the deposit.

You may have provided incorrect banking information to Skip, which means the money may have been deposited into an incorrect account. We recommend you double-check the banking information that you entered. To view, open your Courier Portal (courier.skipthedishes.com) > go to Profile > Banking Information to make sure that it's correct.

If you'd like to request a return of funds from your financial institution, we require your written agreement to cover the $35 charge from the financial institution for the trace. Please note that we cannot guarantee that the trace will be successful.

Please respond to this email to indicate that you agree to the $35 charge from your financial institution and that you understand that the request may not be successful. After we receive your agreement, our Finance Team will request a return.
Now it's good because it's good they sending this email. I spoke with 2 different lawyer they said if second earing arrived last night that's proof of that ur bank info it's correct after u fixed it u received ur other earing but the one it's rejected they don't wanna sending for you. It's good for you if you ok for that $757 they don't wanna give it back they they have to deal and give much and much more then that. I was try to share with u guys to know it takes time but they will have to give loads of money for damage your lods of thinks.

I ordered soooooooooooooooooooooooo many times and more often than not, I have had to call.
It's never the restaurants, it's the fricken couriers. Not all but def the ones who could care less because they know you will either get a refund or a credit in skip credits. I've deleted my app and will never order from them again. If you want proof look on my account

I live in Ottawa. Tonight my order from Wendy's took 2 hours and 15 minutes to get here arriving after 11 pm at night! I had 4 different chat people with the last being over the top rude. Offered me a 5 dollar credit and pretty much told me where to go! My last 5 orders have each been messed up, either missing items, drinks, wrong items, broken up food. Desserts were all smashed on 2 different occasions after being charged 6.00 for each dessert. I'm so angry right now. I want to go to the media. This company shouldn't be running. Tonight the reason explained to my by a Skip chat rep for my late delivery was the supposed lack of delivery people in the area. So how can you run a delivery service... if you don't have the people? Clearly from the other ratings on here this company is going down. I hope they do! I filed a complaint with the better business bureau as well.

Better Business Bureau
®
Resources for Businesses

My BBB

Menu
File a Complaintagainst SkipTheDishes Restaurant Services Inc.: submission succeeded
Thank you. Your complaint has been submitted.
Your complaint case number is 5e58d1c8-ed31-11ec-bf37-0e63a05a1194. If you provided an email address, you will receive an email with a link to your case within approximately 48 hours. You may click here to print a copy for your records. BBB acts as an impartial third party between you and the business in an effort to resolve your complaint.

Feedback from consumers is vital to BBB. We appreciate your willingness to report this information to us. We look forward to helping you and the business work toward a resolution.

What Happens Next?
BBB will forward your complaint to the business for their response.
We have asked the business to reply promptly, but some disputes may take longer than others to conclude. Please be patient to ensure that your concerns are addressed. Once a response is received from the business, normally within 14 days, we will notify you via email and ask for your feedback.

What if I do not agree with the response from the business?
It is important for both parties to maintain realistic expectations and respond in a professional and courteous manner. Our goal is for you and the business to be able to work towards an amicable solution. Should this prove difficult, we may offer you and the business the opportunity to participate in mediation or binding arbitration.

What happens if a business does not respond?
BBB will make every effort to obtain a response from the business, but some businesses simply choose not to respond. BBB is not an enforcement agency, so we cannot force a business to respond. However, failure to do so may reflect on the business's BBB rating, which will be provided for future consumers. The text of your complaint may also appear on their BBB Business Profile.

AboutSkipTheDishes Restaurant Services Inc.
Address:
410-242 Hargrave St,

Winnipeg, MB R3C 0T8

Phone number:
*******547
If you have any questions or concerns, please contact the BBB assigned to your complaint:

ContactBBB Serving Manitoba & N. W. Ontario
Address:
1030 B Empress Street

Winnipeg, MB R3G 3H4

Email this BBB
Phone number:
*******010
Complaint Acceptance Guidelines

Notices:

Your complaint cannot be changed, edited or deleted once it has been submitted.
An exact copy of your complaint will be sent to the business.
Once a complaint has been closed, the text of the complaint may be posted on the Better Business Bureau's website. Please do not include any personally identifiable information. By submitting your complaint, you are representing that it is a truthful account of your experience with the business. BBB may edit your complaint to remove any personally identifiable information and/or inappropriate language, but ultimately it is your responsibility to remove this information.
BBB may post complaint/response text for all reportable complaints against a business on BBB's website.

Sent from Outlook
Calibri
12

I need to rant and warn you guys.
Yesterday I ordered a shamrock shake and cheeseburger from skip the dishes. It took a hour before I got the 10 mins until your order will be delivered notice, so like a good little diabetic, took the insulin I needed for that iced creamy goodness. Well, the order never arrived. I contacted customer service and they would not fix the problem beyond a refund in credits to use their service again. They told me I could use it to reorder that food. I told them I don't trust it not to take an hour and by that time I'd be in serious medical trouble. They refused to contact the restaurant or driver to have the food delivered promptly in order to help me get that sugar. I tried to get my sugars stabilized, but I couldn't and I had a seizure.
Fast forward to today. I decided to use those credits to order something else. I was hoping either to redeem then or to just use the credits and forget about using skip again. Food came but it was ice cold. I saw the driver put it on my doorstep and I grabbed it after he left.
I complained again letting them know I got cold food that was inedible and explained that I was already upset for how they treated yesterday's incident. Guess what I got? A $7 credit on my $20 purchase. Again they are forcing me to use their service if I want to get my money back... not even all my money. So I finally got customer "service" to have a manager call me. He did! Here's where things went south fast.

He asked me to explain what I was upset about, so I told him. He started off by telling me the food couldn't possibly have been that cold. I lost it because, in my opinion, he was telling me I lied about the temperature of the food. He insisted he wasn't calling me a liar, but went back to explaining why I was. He then went on to say that it was my fault for expecting my food to be delivered as promised yesterday and that I shouldn't have taken my insulin, so it was my fault for having the seizure. He compared it to his asthma saying that he wouldn't expect someone to give him his inhaler if he had an asthma attack. Two $#*!ing completely different things.

What $#*!ing company indirectly causes a medical emergency and then tells the customer it's their fault for trusting them? If anyone here uses skip the dishes please take this as a warning of their absolute lack of concern for their customers.

I placed order from SkipTheDishes and I get not same item I placed (OR YOU SEND ME WRONG ITEM)

PLEASE HELPS ON THIS PROBLEM SKIPTHEDISHES LET ME TO CONTACT COBS BREAD!
( SKIPTHEDISHES refuse to take responsibility. I so bad and not happy)

I hope the store will be responsible for this problem caused by a mistake the store sent me the wrong item and 1 missing item is expected.

I took a picture of the product for you. It's the product you sent me!

I don't know what the name of the item I received was. But you can see in the picture I attached. You sent me only 2 items. But in the order through SkipTheDishes There are 3 items in total. Please open the picture!

Please take responsibility for this issue urgently. And hope you reply soon.
(SKIPTHEDISHES Saying sorry but not showing responsibility But said they couldn't help with this and also suggested I contact the store to ask them to help with this issue. When the store sends the wrong item, they will take responsibility.)

I was very disappointed to hear these words from the staff. SkipTheDishes!
And they immediately close the chat page. Which has no good manners towards customers, they can't do this, when customers get problems with their orders, they should take responsibility rather than refuse. Because I took a picture of the product I received and sent it to them, but they kept silent!

ORDER #*******
COBS Bread (Riverbend Sq.)
X2 = Pullapart - Cheese
X1 = Cheese, Herb, and Garlic Pullapart
Total (CAD) $32.86

**** I only received two items. And the item I received was a different bread than the one I placed an order and had a lower price. Shame that they refused to take responsibility for it!

After waiting over 1 hour and 15 minutes for our dinner. I contacted SkipTheDishes by chat. They apologized and then proceeded on calling the restaurant (so they say) and informed me I should cancel my order and order somewhere else! The agent offered me a $5 consolation rebate on my next order. Original order was $55. HOW GENEROUS! LOL! Oh! And SkipTheDishesButNeverGetYourOrder just issued a refund to my credit card that will take 5 to 7 business day. Or is it the delivery time for the pizza?

I then called the restaurant directly and they answered right away. I explained the frustrating situation and they did put a SPECIAL RUSH on my food order!

My pizzas were there within 20 minutes.

It's double pizza in Montréal. I suggest to order directly from them.