SkipTheDishes

The Food Delivered To Me Was Incorrectly Cooked. Basically Raw. This Is A Health Issue. I was told no refund now or in the future ever.
Unfortunately we cannot offer you a refund at this time. For more information, please review our refund policy which can be found in our terms of service.
If you have any further questions, feel free to email us at *******@skipthedishes.ca
Sincerely,
The Skip Team
Food & Beverage Subtotal

$17.99

Delivery Fee

$2.79

HST

$2.70

Service Fee

$0.99

Service Fee Tax - HST

$0.13

Courier Tip

$2.00

Total (CAD)

$26.60

This is the second time in a shorter time frame that an order has just magically disappeared on me. I was shocked to realize that, not only do I have to wait for a refund to be issued via "skip credits," but delivery fees and tips and such are non-refundable. Well, great! You make the mistakes as a company and we pay?! I'd been waiting outside for 20 minutes and I was right on time. As others have mentioned too, many of the drivers don't even speak English. I am so done with Skip. I placed my very last order today, and after this, I will not be paying a premium for orders that go 'magically missing' (ahem someone gets that food, probably).

I never got my order and they would only offer me a 50% skip credit refund. Wouldn't even put it back on my card. Agent left the conversation before I was even done talking with him. Now I kind of want to get a job doing "customer service" at skip because by the looks of all the other reviews, you get paid to do literally nothing! They don't even do customer service over the phone, which speaks volumes.

Anyway, they stole my money, so I could never recommend this company. Other delivery services are a little more expensive, but you're better off going with them since you at least have more than a 50% chance of getting the food you paid for.

This company outright lies to its customers. Ordered at 4:30 on 12 May, 2020. 2 hours later still had not received the food. Contacted customer service and was told that the restaurant was behind and I could either wait for the food to be delivered at which point they would review and potentially issue skip credits or I could cancel the order and get a full refund. Another hour passed and fed up I called the restaurant directly only to be told that my order had been waiting since 4:45! Contacted customer service again only to get the same response (scripted copy and paste answers apparently because it was word for word identical). Told them t cancel and refund fully, including driver tip! The level of incompetence is ridiculous. Order #*******. People should definitely not use this company for food delivery... absolutely terrible service

They have screwed up my orders so many times. Twice I didn't receive food at all, and another 6 or 7 times items were missing. I usually don't ask for help with wrong items as long as they're edible and close-ish to what I ordered. Didn't get a drink this time and they said they couldn't issue any more refunds, as if it was my fault these mistakes were happening. This company is literally the worst I've ever dealt with. Use DoorDash instead.

I ordered food from Pan pizza and mother India. Fish pacora. The pieces were full of sharp fish bones. One got stuck in my throat I almost choked. When I chat with the customer rep on skip the dishes they even didn't care and said we won't do anything because you asked too many refunds! Such a big lie. Once I got wrong order and missing items on my order they gave me not a refund but credit for next order. The worst customer service I've ever seen.

I've ordered a few times with all the different services out there and this one is clearly the worst one. Every time I've ordered, the items have been mostly destroyed or missing; case-in-point, I recently ordered and my food was simply stolen! Gone! They simply said "We hope you continue enjoying skip. Unfortunately we cannot offer you a refund at this time." In my area, this has become quite a common problem. They have a relatively easy and quick support system, it's just that the people who work there can't do anything about your problems.

Always making mistakes and never taking ownership just relaying stupid scripts. Incompetent company and workers. Honestly this company needs to be shut down. I ordered a Big Mac combo and 6 nuggets and received a frappe after waiting over an hr for my food. No apology just a script saying they know I'm disappointed. A refund of my own money not even a $5 courteous credit for their mistake.

I have used this service a number of times for food. Stupid me. Used it for liquor delivery. I had just renewed my license so no photo id BUT I am 64! The delivery driver said no photo id no delivery. I was on phone with local liquor store when he showed up returning the bottle. Tried 3 difference Help Chats. Same thing everytime. Looking into it. 5 minutes later we can't get a hold of anyone at store to confirm it was returned. Really. Its owned by a family and someone there all the time. So i didn't get my money back. Deleted the app.

Drivers have repeatedly failed to deliver. This never happens with other food delivery apps but after waiting 40-60mins+ for your food imagine it not showing up when it shows the driver nearby. They even "mark it as delivered" I don't know how this is possible.
Items have also been missing several times, I noticed this happens mostly when the food is not in tamper proof packaging.
Them giving me a refund for something does not excuse the fact that they are wasting time and fooling around.

Terrible wait times, They lie about the delivery time, Support does not care and just do what they are instructed versus what actually solves the situation at hand, sticking to a book rather than being adaptable. This is by far the WORST delivery company. (think uber, etc.)

Placed an order upwards of 100 dollars, driver was so incompetent he couldn't find my address, refused to call my number even after I was on skip support requesting the driver call me. Driver leaves and I get an email saying I'm not being refunded for my order.

Where do they find these so called delivery drivers the $#*!ing hot wheels circuit? What a laughable attempt at customer service, would probably help to employ drivers who know how to look at a gps and follow it, but who am I kidding it is rocket science after all.

Once contacted about a coffee order that had been sitting for 90 minutes. Customer service informs me it's still going to be another HOUR! Restaurant is only 15 minutes away. When trying to find out the reasoning, I was berated and lied too and then the representative ended the chat.
Another time a driver had his car die on the side of the road for an hour with my food. Out of a $50 order, I was only refunded $22.20.
Don't expect anything out of this customer service!
Use any other company!