Spent over $56 for dinner this evening for my son and myself which the courier marked it as delivered but it was nowhere to be found even though we saw he was close to the house on the map. Guess it ended up in Robert's big fat mouth somewhere in Mississauga. Just to make things even more frustrating, the useless customer services spout the same scripted drivel everytime I have had to get in touch with them. Unfortunately this is not the first time this has happened. I don't think I will be using Skip the Dishes anymore as its not fun wondering whether or not your meal will be delivered or not. Skip are just not reliable.
No matter how badly they screw up (and they do far too often), they will never issue a full refund. Today I ordered an item that cost only 1/3 of the total they charged me, after the service fee, delivery fee, tip, and taxes. Owing to their incompetence, I received something that went directly into the garbage but still had to pay for a portion of the costs. Their whole business model is a con job.
I ordered another of food one day for 5 people. Cost well over $100! I accidentally put the wrong address, because they don't ask you if this is the right address, they just use the last address you used. I contacted support within 1 second! The agent was so rude and so useless! He said sorry it's been more than 5 mins I can't cancel it. Been more than 5 mins because they take forever to answer your! I told him we were not there and just to get the driver to go to the other address. He said no sorry, nothing I can do! My husband had to drive to the restaurant to pick up the food himself! And then to put the cherry on top, they flagged my account as suspicious! Are you kidding me right now? Worst company in the world! How about hiring people from Canada instead of India? They might understand better.
Sorry I'm really not racist. My friend are Indian, I was just extremely angry!
Twice in a row one of my beverages ordered did not show up with the delivery. Both times I requested a refund for the missing item. The first one was denied with no explanation as to why and the second one didn't even get a response. I'm thoroughly disgusted with them. I'll no longer be using them and I recommend others stop using them until skip shows that they have repaired their customer service flaws.
Tonight we had a gathering of 3 people and were eagerly anticipating a delivery from Skip…instructions were sent as to protocol advising lobby code for door and to please knock and leave order. Courier did not use code but allowed a building resident to let him in and so no notification. Went to tracking and realized delivery had been made and likely sat at the door for a good length of time. To add insult to injury the food was horrendous, cold and overall experience very disappointing. Will likely go with Door Dash next time.
My past few orders from Skip, complete Food items were Missing! And No refund was given to me at all. They said that I asked for too many refunds in the past which was Also a complete Lie as it was only my First time asking for a refund. Skip really Sucks Big Time and definitely ripped me off! Won't be going through them anymore. Door Dash it is!
I order lots of food from delivery services and few times I had a terrible orders with different problems. In skip, I got two times rotten, spoiled products and they initiated only 50% of refund when it supposed to me whole refund because I just threw away this garbage. You should never use it.
I ordered a meal for my family, watched the Skip driver pick it up, and then it's like they disappeared with all my food! I ordered on more than enough time before close!
So, what happened?! Did the driver eat my family's food? On top of that, they didn't even give me a full refund!
What kind of people are they hiring?!
I have now deleted my payment information on the app, and disconnected my Google for payment information and credit card info too - I can't find ANYWHERE on the app to completely delete my account though (but, they're NOT going to hold any of my financial info on it) - delete this app!
Doordash is much more reliable and had better customer service too!
You guys have been steeling people's food a lot matter fact it's been going on for awhile I caught you steeling and you blocked me for ordering refunded my money in skip credits then ghost me lol it's okay I'll make sure this company falls I'll make sure people know that you scam them you lie. An your unprofessional. I ain't someone you mess with. An I got screen shots of everything your employees has said n done to me..
There are fatal flaws in the business practices of Skip the Dishes. 1. You have to pay full price when you place an order, but if an incomplete order is delivered, refunds are very difficult to get. 2. Apparently their delivery drivers do not check that an order is complete when they pick it up from the restaurant, so the customer is left holding a half-empty bag. 3. When contacted about the problem, Skip does NOT provide clear directions about how to fix the problem. Customer persistence results in Skip ending the communication.
Keith from Leduc
Answer: Not at all easy. And they are disrespectful, rude and downright terrible at providing service. The worst company I have ever dealt with.
Answer: They've done that to me many times then blocked my chat when they didn't want to hear they were wrong. WORST DELIVERY COMPANY EVER
Answer: They should fail. They are thieves and should not be in business
Answer: 100% scam. 100% scam. 100% scam. 100% scam. 100% scam. 100% scam.
Answer: Uber eats seems to be more legitimate and willing to look into your issues
SkipTheDishes has a rating of 1.3 stars from 989 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with SkipTheDishes most frequently mention customer service, credit card and wrong address. SkipTheDishes ranks 174th among Food Delivery sites.