SkipTheDishes has a rating of 1.1 stars from 1,006 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about SkipTheDishes most frequently mention customer service, credit card, and wrong address problems. SkipTheDishes ranks 177th among Food Delivery sites.
I am new restaurant owner took over the existing one. Forced by representatives to sing off documents a day before vacation. As soon as i did it they cut off my account. And every one went for vacation for ten days. Surprisingly after vacation they are asking for the sane documents. It seems they never checked their emails.I damaged the best sales of the year just because of irresponsible representative while they could let me know and shifting after vacation.They are useless and irresponsible.
Date of experience: January 3, 2025
Food comes cold no insulated bag. The driver does not even ring the door bell Customer service is no help forgot have the order no help. They did refund the price of the food that did not make it nice so one person does not get feed
Date of experience: January 18, 2025
Took over two hours refund taken up to 10 days no customer service only chat, McDonald's should have closed their account until they could catchup on the orders as well
Date of experience: January 31, 2025
I ordered from skip and never received my food customer service wouldn't even answer me. I will never order from them again. I'm also out $40 for the food I never received
Date of experience: January 16, 2025
Skip the dishes is a scam. When you order, the app shows that the restaurant is preparing your food, a few minutes later it shos that the driver picked it up and is on his way, and the you get a notification that the order was canceled because the restaurant is closed. So what the app has been showing is just a scam.
Then of course they don't refund your money.
When you request to talk to someone, they get someone to chat with you and as soon as you ask for a refund, the person you were chatting with doesn't reply anymore and they close the chat
Date of experience: December 25, 2024
We put 2 orders in, and they just decided to cancel one without contacting us... and refused to refund our order. What was supposed to be a nice christmas breakfast, turned into an absolute wreck.
Date of experience: December 25, 2024
I placed an order because they sent me a $10. Voucher. I have a new, broken ankle. The driver delivered it outside of my apartment building! Skip didn't care! Accessibility is a joke!
Tip for consumers:
Skips has lousy delivery
Products used:
None
Date of experience: November 26, 2024
The customer service agent was $#*!ing $#*!ed, and their attitude was $#*!ing stupid. They were so $#*!ing stupid indiens, they did not understand what I was saying.
Date of experience: November 12, 2024
I canceled an order with them and was never refunded, I contacted multiple different people about the issue through their support and it seems like it's just bots at this point. You can't even call anymore so I can't even talk to a real person about the issue. Skip is basically a scam at this point, don't order through them! I definitely won't be going forward.
Date of experience: October 19, 2024
I had a promo for $20 off one order. When I tried to place an order, the promo code would not show up. After placing the order, customer service said they'd only give me $20 CREDIT rather than $20 REFUND, and said I'd have to place another order to use said credit. Such a slimy, dishonest way to make people place TWO orders in order to get the $20 instead of just allowing them to use it on the first order, as the promo advertised. Deleting the app and never using this crap company again, too shady for my liking.
Tip for consumers:
Customer service reps are a bunch of robots, they don’t really care about what’s ethical and right. Don’t count on getting your refund or a positive experience whatsoever when dealing with them. I’ve heard, read, and experienced horrific customer service stories about this company.
Date of experience: September 27, 2024
I had terrible experience,delivered around 50 minutes after my order. Problem was original delivery person took my order and dropped my order after 15 mins, and another guy picked my order. 2nd del person delivered after half an hour that was nomal. But problem was delayed by first guy who did not pick up myfoods on time and dropped. Total del time was around 50 mins. I got cold burgers and foods. Skip the Dish told me that was nomal in an hour delivry. Is it true? After 30 mins,got food getting cold quickly. I don't need cold foods. That was not my fault but me and my wife got cold burgers and onion rings we ate little and dumped. Chatting guy told me only 10 mins late.it was very nice customer service. How skip the Dish solves the problem? You guys should avoid del person takes multiple orders.he didn't pick my foods up when ready he drove somehwere and dropped my order. He should pay my cold foods and take it. It is terrible service.
Date of experience: August 8, 2024
It took 2 hours and 20 min for our driver to deliver our cold soggy $72 two pizzas. The guy admitted to taking on another delivery where the people didn't come down( apartment I'm guessing). Skip will die fast if this keeps happening to everyone.
Tip for consumers:
2nd time using $#*!ty Skip the dishes for a cold, soggy, over priced, Boston Pizza. Will never again!
Products used:
Pizza delivery Skip the dishes for Boston Pizza
Date of experience: March 26, 2024
Just when you think they can't get any worse, they don't cease to disappoint! The latest my wait time was 21 minutes. It's now going on 90 minutes and I still don't have my order and customer service is a joke.
I'm having difficulty understanding how these guys are still in business.
Date of experience: April 4, 2024
They started out OK but now they're just failing all over the map. They don't own up to their mistakes and they give them nothing but excuses and are stingy with the Skip credits, if they credit at all. They definitely don't believe in being held accountable for anything.
Date of experience: November 1, 2022
Just had to cancel an order that was an hour and a half late. They kept advising me to hold tight for my order. My experiences with Skip have become increasingly problematic. Door Dashing from now on!
Date of experience: March 17, 2024
I have used skip the dishes 6 or 7 times now, and each time I have had a horrible experience. There has only been once that their support team has been of any assistance. They do not care if your order is complete or when it gets to you, what ever you do, don't click no tip, even if you can't afford it, or you will end up waiting hours for your food, and I've been over charged every time.
Date of experience: February 11, 2023
I ordered at 7:01pm and still have not got my order yet. Went you talk to Customer service They do not do nothing They just tell you to wait until your food comes before they can do anything And the first gentleman I talked Didn't even help you just kept lying about everything
Date of experience: March 22, 2024
Our order was dropped off at the wrong house. I had to go get it myself from a neighbours house where it had been left sitting on their front step. Approximately 3 degrees outside. Stone cold fries are not really a thing. They were hard and disgusting from sitting out in the cold. The burgers were cold. We asked Skip the dishes support to replace our order and they took no ownership or accountability for their driver's mistake at all. Finally they agreed to refund the tip we had given the driver. I would give zero stars if it was an option and will never use skip again. Stand behind your service. You charge a lot extra for the food you are delivering so do better. Greedy disgusting company.
Date of experience: February 10, 2024
Depending on the person delivering my order, they either get my address right on the first try, or they get it horribly wrong! I wrote clear delivery instructions to make finding my apartment fool-proof, since there are two identical buildings side by side, but some of these delivery people obviously don't read it as it's becoming a regular thing now for me to hunt them down. I think I'll order pick up from now on. It's not worth the hassle.
Date of experience: March 1, 2021
I live in the US, Kentucky to be exact and never heard of this company until I received notice that they had a pending claim on my card, while trying to fix this another charge made. For 3 days I have been trying to stop them from getting my money to no avail., so now I am going through it with cashapp who told me to deactivate the card but still paid them. I am in the process of trying to get my money back and they are still trying to get more money from me but can't since card was deactivate. This company is a scam
Tip for consumers:
Don't use it's ascam
Products used:
None never use was scammed out of money. They somehow got card info
Date of experience: February 3, 2022
Many vendors provided stale food and when Skip was advised they did not care to address the issue or refund the money. There are limits to their refund, despite the driver or the restaurant being at fault. Why should the customer lose? Buyer beware.
Tip for consumers:
Beware of Skip the Dishes you may get poor quality food and little or no refund
Date of experience: December 9, 2022
We have had great experience. We had ordered on Skip the dishes and ordered the falafel salad with only cucumber by mistake. I received a call from the store to verify the order and explain what my choices were and corrected it accordingly. The quality of the food has been great every time.
Date of experience: November 5, 2021
Very very very poor customer services i tried to tell their tram my situation all tram memebers were so ride nd they never give me any solution specially rama customer services i ask her for soultion nd she left chat please dont use this site
Date of experience: July 31, 2022
I have been a customer of skipthedishes for 5 yrs. Over the past 2yrs everytime I place an order I'm either missing items and sometimes the entire order doesn't arrive. I dont know what happens becaise they can see on the slip what was ordered yet I never get my complete order. I as well as several.of my family and friends have decided to stop ordering from skipthedishes anymore. I have already removed the app frim my phone and another 50 ppl that I know have decided to do the same. Now we will order from other means until skip takes responsibility for their workers and they can send our complete order. I do not advise anytime to order unless you wamt go get harged fir food yiu never received. Thank you reading.
Date of experience: December 12, 2022
Will never order from them again, ordered and paid for food I never got and they won't give me my money back wasted my whole lunch, this company is a joke
Date of experience: February 18, 2020
I'm never disappointed with my selection from SunBeam. Always fresh and hot when it arrives. My favourite is their Fresh Soup, Smoked Salmon, tuna sandwiches, burgers, and their egg breakfasts.
Date of experience: April 7, 2022
SkipTheDishes is North America's fastest growing food delivery network. We connect hungry people with restaurants and local Food Couriers through our algorithm-based dispatch system. We aren? ۪t a restaurant, a delivery company, or a traditional on...
Is this your business?
Claim your listing for free to respond to reviews, update your profile and manage your listing.