website thubmnail of SkipTheDishes
How would you rate SkipTheDishes?
grey star
grey star
grey star
grey star
grey star
Canada
2 reviews
2 helpful votes
Follow Leo C.
Unfollow Leo C.
Send Message
Share Review
Report Review

Our order was delivered to the wrong address and Skip will only refund 50% of our money so now we have no food and have been ripped off by Skipthedishes

Date of experience: June 17, 2025
Canada
1 review
0 helpful votes
Follow Daniel C.
Unfollow Daniel C.
Send Message
Share Review
Report Review

I placed an order for the first time with Skip. When I completed the order with the restaurant, I got an error page. I reloaded the site and my order was still in my cart so I completed it again. This time it worked. While I was watching the delivery screen I noticed my address had been replaced with an address that had nothing to do with me. I messaged the driver 5 times and he never responded. I tried to contact Skip but the only contact I found was an email for customer service. I sent them an email to explain the situation. The driver contacted me when he got to the wrong address, I explained the issue and texted him my correct address. 5 mins later he called me to say I would need to pay more because skip would not pay him the extra km. (mind you, I had already paid for the food, the service fee, the delivery fee, and a tip!) I told him I was not gonna pay extra, so he refused to make the delivery. I contacted skip again and they offered me a 50% refund as skip credits! Needless to say I will never do business with skip again and will be contacting my credit card company for a charge back.

Date of experience: June 10, 2025
GB
1 review
0 helpful votes
Follow john h.
Unfollow john h.
Send Message
Share Review
Report Review

Food comes cold no insulated bag. The driver does not even ring the door bell Customer service is no help forgot have the order no help. They did refund the price of the food that did not make it nice so one person does not get feed

Date of experience: January 18, 2025
Canada
1 review
0 helpful votes
Follow Majid D.
Unfollow Majid D.
Send Message
Share Review
Report Review

I am new restaurant owner took over the existing one. Forced by representatives to sing off documents a day before vacation. As soon as i did it they cut off my account. And every one went for vacation for ten days. Surprisingly after vacation they are asking for the sane documents. It seems they never checked their emails.I damaged the best sales of the year just because of irresponsible representative while they could let me know and shifting after vacation.They are useless and irresponsible.

Date of experience: January 3, 2025
Canada
2 reviews
0 helpful votes
Follow Fanatica F.
Unfollow Fanatica F.
Send Message
Share Review
Report Review

Took over two hours refund taken up to 10 days no customer service only chat, McDonald's should have closed their account until they could catchup on the orders as well

Date of experience: January 31, 2025
Canada
1 review
0 helpful votes
Follow Shelley L.
Unfollow Shelley L.
Send Message
Share Review
Report Review

No food
January 16, 2025

I ordered from skip and never received my food customer service wouldn't even answer me. I will never order from them again. I'm also out $40 for the food I never received

Date of experience: January 16, 2025
Canada
1 review
0 helpful votes
Follow Nihal Mofied G.
Unfollow Nihal Mofied G.
Send Message
Share Review
Report Review

Skip the dishes is a scam
December 25, 2024

Skip the dishes is a scam. When you order, the app shows that the restaurant is preparing your food, a few minutes later it shos that the driver picked it up and is on his way, and the you get a notification that the order was canceled because the restaurant is closed. So what the app has been showing is just a scam.
Then of course they don't refund your money.
When you request to talk to someone, they get someone to chat with you and as soon as you ask for a refund, the person you were chatting with doesn't reply anymore and they close the chat

Date of experience: December 25, 2024
Canada
1 review
0 helpful votes
Follow Dmaw g.
Unfollow Dmaw g.
Send Message
Share Review
Report Review

We put 2 orders in, and they just decided to cancel one without contacting us... and refused to refund our order. What was supposed to be a nice christmas breakfast, turned into an absolute wreck.

Date of experience: December 25, 2024
Canada
1 review
0 helpful votes
Follow Jo Ann W.
Unfollow Jo Ann W.
Send Message
Share Review
Report Review

I placed an order because they sent me a $10. Voucher. I have a new, broken ankle. The driver delivered it outside of my apartment building! Skip didn't care! Accessibility is a joke!

Date of experience: November 26, 2024
Canada
1 review
0 helpful votes
Follow Shane P.
Unfollow Shane P.
Send Message
Share Review
Report Review

Skip is a scam
October 19, 2024

I canceled an order with them and was never refunded, I contacted multiple different people about the issue through their support and it seems like it's just bots at this point. You can't even call anymore so I can't even talk to a real person about the issue. Skip is basically a scam at this point, don't order through them! I definitely won't be going forward.

Date of experience: October 19, 2024
Canada
1 review
0 helpful votes
Follow Angela G.
Unfollow Angela G.
Send Message
Share Review
Report Review

I had a promo for $20 off one order. When I tried to place an order, the promo code would not show up. After placing the order, customer service said they'd only give me $20 CREDIT rather than $20 REFUND, and said I'd have to place another order to use said credit. Such a slimy, dishonest way to make people place TWO orders in order to get the $20 instead of just allowing them to use it on the first order, as the promo advertised. Deleting the app and never using this crap company again, too shady for my liking.

Date of experience: September 27, 2024
Canada
1 review
0 helpful votes
Follow Jinseop K.
Unfollow Jinseop K.
Send Message
Share Review
Report Review

Customer service sucks
November 12, 2024

The customer service agent was $#*!ing $#*!ed, and their attitude was $#*!ing stupid. They were so $#*!ing stupid indiens, they did not understand what I was saying.

Date of experience: November 12, 2024
Canada
1 review
5 helpful votes
Follow Makaya M.
Unfollow Makaya M.
Send Message
Share Review
Report Review

Skip, skip the dishes
February 11, 2023

I have used skip the dishes 6 or 7 times now, and each time I have had a horrible experience. There has only been once that their support team has been of any assistance. They do not care if your order is complete or when it gets to you, what ever you do, don't click no tip, even if you can't afford it, or you will end up waiting hours for your food, and I've been over charged every time.

Loading...
Date of experience: February 11, 2023
Canada
1 review
21 helpful votes
Follow Nick P.
Unfollow Nick P.
Send Message
Share Review
Report Review

Idiots
September 30, 2020

Ordered medication and a snack for my daughter as I'm sick in a global pandemic. Order says delivered. Go to door step. No one there. No snack. No meds. Contact the help line. All they can say is sorry that happened. Here's your money back that you paid us. But wait 5 days before you get it back. Thanks. Have a nice day.

What a bunch of morons. Delivery service usually deliver do they not? Would love to give less than one star to these thieves

Date of experience: September 30, 2020
Canada
1 review
1 helpful vote
Follow Matt R.
Unfollow Matt R.
Send Message
Share Review
Report Review

Horrible support, worse service
October 19, 2021

They have no voice support, so you're stuck using their app, the wait times are a joke. They don't understand half of the time.
Couriers frequently spill or fail to properly deliver an order. Will never use them again.

Date of experience: October 19, 2021
Canada
1 review
3 helpful votes
Follow Crystal G.
Unfollow Crystal G.
Send Message
Share Review
Report Review

Horrible, HORRIBLE service. We places an order which indicated a 39- 50 min wait. Long story short we've been waiting 2.5 hors. Finally called the restaurant itself. They told us that skip the dishes is not sending them drivers. No one at customer support will answer me. I've included my Chat, you can see they just disconnected our chat.

Date of experience: January 29, 2022
Canada
1 review
1 helpful vote
Follow sumaya N.
Unfollow sumaya N.
Send Message
Share Review
Report Review

I hate skip after this experience, and the way they handled it was so disgusting of them. I made an order, the careless courier dropped it off somewhere outside without calling or notifying me, someone stole it. They refused the refund because their couriers are "independent" which is short for, "once you pay & the money is secured in our pocket we don't care if you received it or not" "we don't care how it's handled either" that's what their actions say when they claim to have no responsibility over the people they trust our items with. What an embarrassment. So this is for anyone who thinks they're worth checking out, don't! Go for uber eats or others.

Date of experience: January 31, 2022
Canada
1 review
1 helpful vote
Follow Maria M.
Unfollow Maria M.
Send Message
Share Review
Report Review

Cold Pizza
March 26, 2024

It took 2 hours and 20 min for our driver to deliver our cold soggy $72 two pizzas. The guy admitted to taking on another delivery where the people didn't come down( apartment I'm guessing). Skip will die fast if this keeps happening to everyone.

Date of experience: March 26, 2024
Canada
1 review
0 helpful votes
Follow Angela G.
Unfollow Angela G.
Send Message
Share Review
Report Review

Not worth it.
January 8, 2022

Ordered through skip from a local restaurant tonight, after not receiving my order and then contacting customer service, I waited on chat with them for about 30 minutes to be told they would not refund or look into it further. Never verified the address the driver said it was delivered to, no proof was given to me that it had been delivered anywhere besides the automated text message. I've used skip several times with no issues but after this incident and how poorly managed their customer service is, i will not be using their services again. No refund, no looking into it, and no verifying where the driver actually left it, and then tried to blame me by saying next time i should make sure the order details on my profile are correct.

Date of experience: January 8, 2022
Canada
1 review
2 helpful votes
Follow Pravin B.
Unfollow Pravin B.
Send Message
Share Review
Report Review

Incompetent backoffice
February 9, 2023

Good luck trying to get your money back when they
Mess up your order! There is no telephone number you can use to talk to a human, and all you have is an email address for support that is staffed by incompetent dumb $#*!s who cannot understand a simple issue and just reply back with stupid responses! Disappointed! Why the $#*! are these support centers not located in the Americas?

Date of experience: February 9, 2023

Overview

SkipTheDishes has a rating of 1 stars from 1,011 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with SkipTheDishes most frequently mention customer service, credit card and wrong address. SkipTheDishes ranks 175th among Food Delivery sites.

service
469
value
436
shipping
387
returns
401
quality
409
+384