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How would you rate SkipTheDishes?
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Canada
1 review
0 helpful votes
Follow Gina g.
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Gets worse with time
February 6, 2024

Now,if you do get someone to chat with, they still don't serve much purpose.
Giving me only 25% off the affected item, when that item ruined my entire meal, isn't justified!
They are very cheap to paying customers. If I was in a restaurant, I would've sent it back and gone somewhere else to eat. Disgusting. Time to change apps to door dash or others

Date of experience: February 6, 2024
Canada
1 review
1 helpful vote
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Horrible customer service!
December 16, 2021

I placed an order that was meant to be delivered in approximately 30 minutes. I was assigned a driver who sat in the same location for 25 minutes on their way to pick it up. Asked customer service to just cancel and refund and they said they could cancel but no refund. It took another 15 minutes to get that driver removed from my delivery, but now I don't have a driver at all. I ordered over an hour ago and now am also not getting any response from customer service at all. I will not be using this service again.

Date of experience: December 16, 2021
Kentucky
1 review
0 helpful votes
Follow T L.
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Stole my money
February 4, 2022

I live in the US, Kentucky to be exact and never heard of this company until I received notice that they had a pending claim on my card, while trying to fix this another charge made. For 3 days I have been trying to stop them from getting my money to no avail., so now I am going through it with cashapp who told me to deactivate the card but still paid them. I am in the process of trying to get my money back and they are still trying to get more money from me but can't since card was deactivate. This company is a scam

Date of experience: February 3, 2022
Canada
1 review
0 helpful votes
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Worst experience ever
December 10, 2022

Many vendors provided stale food and when Skip was advised they did not care to address the issue or refund the money. There are limits to their refund, despite the driver or the restaurant being at fault. Why should the customer lose? Buyer beware.

Date of experience: December 9, 2022
Canada
1 review
0 helpful votes
Follow Kaveri N.
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We have had great experience. We had ordered on Skip the dishes and ordered the falafel salad with only cucumber by mistake. I received a call from the store to verify the order and explain what my choices were and corrected it accordingly. The quality of the food has been great every time.

Date of experience: November 5, 2021
Canada
1 review
0 helpful votes
Follow Manpreet K.
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Very very very poor customer services i tried to tell their tram my situation all tram memebers were so ride nd they never give me any solution specially rama customer services i ask her for soultion nd she left chat please dont use this site

Date of experience: July 31, 2022
Canada
1 review
0 helpful votes
Follow Bridgette B.
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I have been a customer of skipthedishes for 5 yrs. Over the past 2yrs everytime I place an order I'm either missing items and sometimes the entire order doesn't arrive. I dont know what happens becaise they can see on the slip what was ordered yet I never get my complete order. I as well as several.of my family and friends have decided to stop ordering from skipthedishes anymore. I have already removed the app frim my phone and another 50 ppl that I know have decided to do the same. Now we will order from other means until skip takes responsibility for their workers and they can send our complete order. I do not advise anytime to order unless you wamt go get harged fir food yiu never received. Thank you reading.

Date of experience: December 12, 2022
Canada
1 review
5 helpful votes
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Will never order again
February 18, 2020

Will never order from them again, ordered and paid for food I never got and they won't give me my money back wasted my whole lunch, this company is a joke

Date of experience: February 18, 2020
Canada
2 reviews
0 helpful votes
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Brunch
April 7, 2022

I'm never disappointed with my selection from SunBeam. Always fresh and hot when it arrives. My favourite is their Fresh Soup, Smoked Salmon, tuna sandwiches, burgers, and their egg breakfasts.

Date of experience: April 7, 2022
California
1 review
0 helpful votes
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Has Gone Downhill
February 24, 2024

Skip used to be my favourite food delivery service. I used to use it, even if I was picking up my own food, and it was ready when I arrived. They now charge a service fee, so there is no reason to preorder food, before I pick it up myself.

Skip's prices used to be cheaper than Door Dash; they use an insulated bag for the food that keeps it hot, and I get notified as they are about to arrive. They also gave me points when I ordered food. It didn't amount to a lot of money, but I liked being rewarded for being a loyal customer.

Skip now charges service fees, and they no longer offer points. Quite often, their drivers aren't using the insulated bags, and they are picking up more than one order, so by the time the food arrives, it's cold. With the increased prices and no rewards, I don't used Skip, unless I'm sick, and don't feel well enough to cook. I used to use it about once a week. Now I go pick up food myself. If all their customers have decreased their orders, like I have, it is going to kill their business.

Date of experience: February 22, 2024
Canada
1 review
0 helpful votes
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Frustrating Delays!
March 17, 2024

Just had to cancel an order that was an hour and a half late. They kept advising me to hold tight for my order. My experiences with Skip have become increasingly problematic. Door Dashing from now on!

Date of experience: March 17, 2024
Canada
1 review
0 helpful votes
Follow R. R.
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The worst service!
March 16, 2024

I ordered food and the driver texts me saying he's at a condo across from me and can't find my condo.
I then tell him that's he's at the wrong condo that he needs to come across the street.
Not sure how he got wrong building when it's not my first time ordering and every other time it was gone But anyways. When he finally got here our food was no word of a lie ice cold!
Contacted support and all they could say is 50 % refund!
I'm so upset that my food was terrible cause of the delivery service and that's all you can do for me?
We ended up reordering using DoorDash.
IDE rather pay 2.99 delivery fee to DoorDash and get proper service than skip the dishes@.69 cents delivery for unfair customer service.
Stealing peoples money
Bye skip the dishes never again 👎🏻

Date of experience: March 16, 2024
Canada
1 review
0 helpful votes
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Worst service ever
March 14, 2024

Horrible customer service, the currier did not bring the whole service. They deleted the order and they didn't return the money. Customer service closed my chat with them saying this conversation is going nowhere. So, they stole my money. I will never use this app again. Trash app and trash company and trash service

Date of experience: March 14, 2024
Canada
1 review
0 helpful votes
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Drivers don't care
March 9, 2024

Ordered dinner for me and the kid the driver text said he couldn't find the place said I seen him drive by...told him to back track 2 mins later he goes off line and says the food has been delivered...definitely not to me.he already got paid and tipped and two free meals...we should not have to pay ahead of time

Date of experience: March 9, 2024
Canada
1 review
0 helpful votes
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Long wait for order
March 22, 2024

I ordered at 7:01pm and still have not got my order yet. Went you talk to Customer service They do not do nothing They just tell you to wait until your food comes before they can do anything And the first gentleman I talked Didn't even help you just kept lying about everything

Date of experience: March 22, 2024
Canada
1 review
1 helpful vote
Follow Brianna N.
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Driver stole my order! Support was no help said "to bad" we have no record of your order after I sent them screenshots of the confirmation, driver going the opposition direction then it saying "order cancelled" when I didn't cancel it! I WILL NEVER USE SKIP THE DISHES AGAIN THEY ARE RUDE AND STEAL YOUR MONEY AND FOOD!

Date of experience: April 7, 2024
Canada
1 review
0 helpful votes
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Can't fix mistakes
March 23, 2024

I accidentally gave them the wrong address. I ordered and instantly realized my mistake. I changed the address in the "change address bar" when I went to check in my order I noticed the wrong address was still on there. My driver didn't leave yet and was picking up my order, so I contacted customer service who took 7 minutes to get back to me. By the time she contacted me the driver was already on the way. She said it was too late chastised me for my mistake, told me to go pick up my order and got off the chat.

I complained again to another agent who credited me half of my money on my account. I asked her to refund my credit card as I would no longer be using the service she told me that it wasn't possible.

I deleted my app, and I will be using other services for delivery in the future. The company needs to work on their app to make mistakes like this more fixable and have better customer service. They stole $40 from me and it is the last money they will ever see from me.

Date of experience: March 23, 2024
Canada
1 review
2 helpful votes
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Incompetent backoffice
February 9, 2023

Good luck trying to get your money back when they
Mess up your order! There is no telephone number you can use to talk to a human, and all you have is an email address for support that is staffed by incompetent dumb $#*!s who cannot understand a simple issue and just reply back with stupid responses! Disappointed! Why the $#*! are these support centers not located in the Americas?

Date of experience: February 9, 2023
Canada
1 review
1 helpful vote
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Our order was dropped off at the wrong house. I had to go get it myself from a neighbours house where it had been left sitting on their front step. Approximately 3 degrees outside. Stone cold fries are not really a thing. They were hard and disgusting from sitting out in the cold. The burgers were cold. We asked Skip the dishes support to replace our order and they took no ownership or accountability for their driver's mistake at all. Finally they agreed to refund the tip we had given the driver. I would give zero stars if it was an option and will never use skip again. Stand behind your service. You charge a lot extra for the food you are delivering so do better. Greedy disgusting company.

Date of experience: February 10, 2024
Canada
2 reviews
0 helpful votes
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Reasonably large order never delivered.
June 9, 2021

Almost don't see the point to write this because it's been said 100 times over.
I've had enough of this company and will never use their service again. Driver stole my kids dinner then went off duty. Skip refused to do anything about it besides offer some dumb $5 credit for the inconvenience. They don't stand by their service AT ALL so every time you order you are risking the possibility of having to find another way to get it if they randomly decide not to show up. They refuse to re-send an order but will offer you skip credit to make another order yourself. They take ZERO responsibility for their couriers. ZERO.
I will just save myself the headache from here on out and find another way.

Date of experience: June 9, 2021

Overview

SkipTheDishes has a rating of 1.3 stars from 1,008 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with SkipTheDishes most frequently mention customer service, credit card and wrong address. SkipTheDishes ranks 172nd among Food Delivery sites.

service
467
value
435
shipping
386
returns
400
quality
408
+384