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John J.

  • 1 Review
  • 0 Helpful Votes
  • 0 Thank Yous

Experience: Food & Drink

Member since June 2019

  • Review

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Review Distribution

1 Review by John

6/16/19

Total incompetence. Just a complete trash, scum filled company where they take your money for an order and then do not deliver it. Waited over 3 hours for a delivery that had a promise time of 30-45 minutes that never arrived. Tried to call their customer service line a dozen times during the process and it never goes through, automatically being disconnected which indicates it's a fake number. This is illegal and a violation of the consumer rights act of Canada which explicitly indicates that a business must have a functional, easily accessible customer service number provided and available. I also called the actual store where the order was supposed to be picked up from and the employee that I spoke with told me that the food had to be thrown out since it sat around and no driver ever showed up for pick up.

I ended up having to file a charge back with my credit card company since when I finally did get a hold of someone the next day through their terrible "online chat", (that also was not functioning during the order process) I was given the excuse that they were "too busy" and then was disconnected. No accountability, no apology, no compensation for my wasted time.

CONCLUSION: Only order from these thieves if you enjoy having your money stolen, time wasted and then given the run around scrambling for a solution to their complete disregard for you as a customer. Save the headache and drive to the store yourself.

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