After years of loyalty I'm done with skip. I waited outside my building and no driver ever showed up. I was chatting in real time with an agent and verified my address and phone number, but the courier never showed up or called, then changed their status to "food delivered". I left a bad review and the courier called me and YELLED at me, saying they did their job and I messed up. Keeping an eye out for my refund, sounds like they're bad at following through on those too.