SkipTheDishes

Our order was dropped off at the wrong house. I had to go get it myself from a neighbours house where it had been left sitting on their front step. Approximately 3 degrees outside. Stone cold fries are not really a thing. They were hard and disgusting from sitting out in the cold. The burgers were cold. We asked Skip the dishes support to replace our order and they took no ownership or accountability for their driver's mistake at all. Finally they agreed to refund the tip we had given the driver. I would give zero stars if it was an option and will never use skip again. Stand behind your service. You charge a lot extra for the food you are delivering so do better. Greedy disgusting company.

I placed an order that was meant to be delivered in approximately 30 minutes. I was assigned a driver who sat in the same location for 25 minutes on their way to pick it up. Asked customer service to just cancel and refund and they said they could cancel but no refund. It took another 15 minutes to get that driver removed from my delivery, but now I don't have a driver at all. I ordered over an hour ago and now am also not getting any response from customer service at all. I will not be using this service again.

I live in the US, Kentucky to be exact and never heard of this company until I received notice that they had a pending claim on my card, while trying to fix this another charge made. For 3 days I have been trying to stop them from getting my money to no avail., so now I am going through it with cashapp who told me to deactivate the card but still paid them. I am in the process of trying to get my money back and they are still trying to get more money from me but can't since card was deactivate. This company is a scam

Many vendors provided stale food and when Skip was advised they did not care to address the issue or refund the money. There are limits to their refund, despite the driver or the restaurant being at fault. Why should the customer lose? Buyer beware.

Very very very poor customer services i tried to tell their tram my situation all tram memebers were so ride nd they never give me any solution specially rama customer services i ask her for soultion nd she left chat please dont use this site

I have been a customer of skipthedishes for 5 yrs. Over the past 2yrs everytime I place an order I'm either missing items and sometimes the entire order doesn't arrive. I dont know what happens becaise they can see on the slip what was ordered yet I never get my complete order. I as well as several.of my family and friends have decided to stop ordering from skipthedishes anymore. I have already removed the app frim my phone and another 50 ppl that I know have decided to do the same. Now we will order from other means until skip takes responsibility for their workers and they can send our complete order. I do not advise anytime to order unless you wamt go get harged fir food yiu never received. Thank you reading.

Skip used to be my favourite food delivery service. I used to use it, even if I was picking up my own food, and it was ready when I arrived. They now charge a service fee, so there is no reason to preorder food, before I pick it up myself.

Skip's prices used to be cheaper than Door Dash; they use an insulated bag for the food that keeps it hot, and I get notified as they are about to arrive. They also gave me points when I ordered food. It didn't amount to a lot of money, but I liked being rewarded for being a loyal customer.

Skip now charges service fees, and they no longer offer points. Quite often, their drivers aren't using the insulated bags, and they are picking up more than one order, so by the time the food arrives, it's cold. With the increased prices and no rewards, I don't used Skip, unless I'm sick, and don't feel well enough to cook. I used to use it about once a week. Now I go pick up food myself. If all their customers have decreased their orders, like I have, it is going to kill their business.

I had terrible experience,delivered around 50 minutes after my order. Problem was original delivery person took my order and dropped my order after 15 mins, and another guy picked my order. 2nd del person delivered after half an hour that was nomal. But problem was delayed by first guy who did not pick up myfoods on time and dropped. Total del time was around 50 mins. I got cold burgers and foods. Skip the Dish told me that was nomal in an hour delivry. Is it true? After 30 mins,got food getting cold quickly. I don't need cold foods. That was not my fault but me and my wife got cold burgers and onion rings we ate little and dumped. Chatting guy told me only 10 mins late.it was very nice customer service. How skip the Dish solves the problem? You guys should avoid del person takes multiple orders.he didn't pick my foods up when ready he drove somehwere and dropped my order. He should pay my cold foods and take it. It is terrible service.

Almost don't see the point to write this because it's been said 100 times over.
I've had enough of this company and will never use their service again. Driver stole my kids dinner then went off duty. Skip refused to do anything about it besides offer some dumb $5 credit for the inconvenience. They don't stand by their service AT ALL so every time you order you are risking the possibility of having to find another way to get it if they randomly decide not to show up. They refuse to re-send an order but will offer you skip credit to make another order yourself. They take ZERO responsibility for their couriers. ZERO.
I will just save myself the headache from here on out and find another way.

Please order straight from the restaurants. This people are a joke. Missing items all the time, just dropping food at your front door with sauce coming out from containers. The last delivery I got the delivery guy just made a mess at my front door and when I called to complain they offer a 5 dollars credit. Best part it's the customer service people names. Between Queen or king You chose. Never ordering from them again. THIS APP SUCKS. I still waiting for a phone call from the manager who supposed to call me last week.

Depending on the person delivering my order, they either get my address right on the first try, or they get it horribly wrong! I wrote clear delivery instructions to make finding my apartment fool-proof, since there are two identical buildings side by side, but some of these delivery people obviously don't read it as it's becoming a regular thing now for me to hunt them down. I think I'll order pick up from now on. It's not worth the hassle.

Spent over $56 for dinner this evening for my son and myself which the courier marked it as delivered but it was nowhere to be found even though we saw he was close to the house on the map. Guess it ended up in Robert's big fat mouth somewhere in Mississauga. Just to make things even more frustrating, the useless customer services spout the same scripted drivel everytime I have had to get in touch with them. Unfortunately this is not the first time this has happened. I don't think I will be using Skip the Dishes anymore as its not fun wondering whether or not your meal will be delivered or not. Skip are just not reliable.

No matter how badly they screw up (and they do far too often), they will never issue a full refund. Today I ordered an item that cost only 1/3 of the total they charged me, after the service fee, delivery fee, tip, and taxes. Owing to their incompetence, I received something that went directly into the garbage but still had to pay for a portion of the costs. Their whole business model is a con job.

I ordered another of food one day for 5 people. Cost well over $100! I accidentally put the wrong address, because they don't ask you if this is the right address, they just use the last address you used. I contacted support within 1 second! The agent was so rude and so useless! He said sorry it's been more than 5 mins I can't cancel it. Been more than 5 mins because they take forever to answer your! I told him we were not there and just to get the driver to go to the other address. He said no sorry, nothing I can do! My husband had to drive to the restaurant to pick up the food himself! And then to put the cherry on top, they flagged my account as suspicious! Are you kidding me right now? Worst company in the world! How about hiring people from Canada instead of India? They might understand better.

Sorry I'm really not racist. My friend are Indian, I was just extremely angry!

Twice in a row one of my beverages ordered did not show up with the delivery. Both times I requested a refund for the missing item. The first one was denied with no explanation as to why and the second one didn't even get a response. I'm thoroughly disgusted with them. I'll no longer be using them and I recommend others stop using them until skip shows that they have repaired their customer service flaws.

I ordered a meal for my family, watched the Skip driver pick it up, and then it's like they disappeared with all my food! I ordered on more than enough time before close!

So, what happened?! Did the driver eat my family's food? On top of that, they didn't even give me a full refund!

What kind of people are they hiring?!

I have now deleted my payment information on the app, and disconnected my Google for payment information and credit card info too - I can't find ANYWHERE on the app to completely delete my account though (but, they're NOT going to hold any of my financial info on it) - delete this app!

Doordash is much more reliable and had better customer service too!