SkinStoreReviews 340

DO NOT BUY FROM THIS COMPANY. THEY LIE AND SELL EXPIRED PRODUCT. I BOUGHT GLYTONE LACTIC ACID WHEN I WENT TO CHECK BATCH CODE ON LABEL NO GOOD. REACHED OUT TO GLYTONE AND IT IS A INVALID CODE. THEY COULD NOT GIVE ME PROOF THAT IT WASN'T. THEY GAVE ME A RRTURN LINK THAT WAS NO GOOD AND FOR THE LAST 3 MONTHS I HAVE BEEN GIVEN THE RUN AROUND. THEY KEEP SENDING WE HAVE OUR SPECIALIST WORKING ON IT AND THEY WILL GET BACK 3 TO 5 DAYS. WHEN I POSTED MY GOOGLE REVIEW THEY STATED THEY COULD NOT FIND MY ACCOUNT. THEY ASKED ME TO START OVER AND I DID AND NOTHING. THIS COMPANY IS SELLING EXPIRED PRODUCTS. DANGEROUS.

I purchased a laser hair removal device and it stopped working after two weeks. They made the return process as long and difficult as possibly. I finally involved my credit card company who refunded me the money based on the emails and chats. The Skin Store claims it will pay for shipping back on defective items, but it does not. I was involved in a chat that went on for three days with various employees that kept asking for the same information over and over again. It was clear they were not going to pay for the return shipping. So here's a lesson on how to do bad business. Had they returned and refunded me on the defective device, I would have gladly paid double for their upgraded new device, about $450. As they did not do this, I then purchased the device at Nordstrom, who I know that if I had any problems with the device would return it without any issues. Ok, Skin Store...you got me for $15 on the return. But you lost out $450 on the purchase of the new device...AND...I'll certainly NEVER order from you again. I also have to wonder if $15 was worth the price of all of the negative reviews that I'm leaving you.

Good luck with receiving your items.
In short, I never received my package, and it has been nearly 3 weeks of going back and forth with SkinStore customer service and I still don't have my items or a refund.
I placed an order with SkinStore which was shipped with the courier Pandion. The order was tracked as out for delivery in a city hundreds of miles from the delivery address. The package was marked as delivered and I never received it. It's been 3 weeks of following up with SkinStore customer service and there has been no resolution.
My recommendation is just shop at Sephora who has much better customer service.

I rarely write reviews but I thought it was important to do so for Skin Store.
This company is very dishonest.
When you order a product, their system directly records a subscription request.
As a result, a month later, you receive the same products and of course, your credit card (which they took care to register without your permission) is charged!

I of course contacted customer service, returned the products but was never refunded!

I had to file a complaint with my bank to finally win my case. My bank credited me the amount but it took a lot of work to put together the complaint file, send the evidence documents and it was only 3 months later that I was reimbursed
And we're talking about 170 dollars!...which is quite significant!

Skin Store is really dishonest. Do not ever order any products and do, not ever provide them with your credit card!

I keep giving them ANOTHER TRY because I get AA miles to shop there - but there is an issue each and every time I place an order - usually with delivery. This last order I took a screenshot of the order where it says free delivery within 3-5 days... 2 weeks later I reach out and ask and they reply "it usually takes 5-10 business days. So why promise 3-5? And why can't i track it? LIARS

I didn't even know that treating customers as poorly as SkinStore does could be possible in this day and age. They make customers jump through hoops to return faulty, expired, defective products that they seem to repeatedly send out. These are high end products; everyone should do themselves a favor and purchase from reputable retailers who protect their customers if things go wrong. My experience with Skinstore is nothing short of robbery.

I placed an order with the skin store then seen horrible reviews and thought oh no! But I received my order fast! Within 4 days and the products were authentic! The order was correct and I'm happy!😊

I bought the serum from this website for $116 and used it for a few weeks, my skin got irritated and broke out so bad. I tried to contact them but they kept asking about the batch number and expiration date but I don't have the package anymore. I can only take the photos of the bottle for them but they don't even try to help me solve the problem.

I think that this store is only good if you know that you like the product. I was run in circles to the point that I am writing my first review ever out of pure frustration. I ordered a silk hair wrap from them which was one size only. It did not fit my head and actually gave me migraines due to a design feature. The return policy is that only unopened boxes would be refunded, which is on me for not reading. I tried to open up a conversation about if I could get a refund for my item as it caused a medical problem through the live messages and I was told that they would make a ticket for the "Quality Assurance Team" and to expect to hear back with, I think, 5 to 10 business days. I reached back out when that timeframe had elapsed and was told basically the same thing. They said they were "awaiting feedback" and would "raise this matter again because it was urgent". I heard nothing back and honestly forgot about it until yesterday. It has been months with no email, and I reached back out with a respectful message about my frustration and was simply told it was out of the timeframe to return the email but would raise the issue with the "Internal Team". Basically, I got no response even though I would have been okay with a no because officially I was in the wrong for not reading the return policy for a new product I wanted to try.

I placed an order from the black Friday sale and it took off.01 cents instead of the 20% discount advertised. The wrong item was sent. To return it took numerous phone calls, emails and chats, downloading paperwork and having to go to post off during busiest time to return the incorrect item. They wouldn't ship correct item until the wrong item was retuned. I ended up canceling my order and am waiting on the refund. Terrible company Do Not Do business with them. Wouldn't even give 1 star

Ignored My Return Request! Not evening answering my questions directly. What a scam website! Never buy anything from this website!

I recently purchased the 111Skin cream from Skinstoe, and my experience has been extremely disappointing. The product itself caused a rash on my face, and to make matters worse, the color of the bottle started peeling and contaminating the cream. When I reached out to their customer service, the lack of follow-up and resolution was astonishing. Despite daily efforts on my part, they dismissed the pictures I sent, claiming not to have received them, and closed the case without addressing the issue. A frustrating and unsatisfactory experience overall.

ZERO STARS ACROSS THE BOARD - I purchased the supposed, PCA SKIN Hydrating Toner. Prior to the expiration of the refund window, I contact SkinStore to return the product as it SEVERELY dried my skin, day one. They said they would review the clinical trial... WHAT? I knew this would be a horrible experience.

I received the response today 11/13/23 that said "Thank you for your patience in regard to the investigation related to the reaction experienced while using the "Christophe Robin New Shade Variation Care - Ash Brown 250ml". We are sorry to hear that you've suffered a reaction from this product." WHAT?

This is NOT the product that I purchased, their email details are false. The product I purchased has false advertising, it is NOT hydrating as their product advertisement states. They then provided this same lie to Afterpay to prevent a refund.

I later found out that they tell their customers to continue paying AfterPay and other payment sources, while they investigate, in hopes that they will run out the clock on the 14 day return policy.

They also moderate their reviews by removing the most critical reviews.

I WOULD NOT RECOMMEND THIS COMPANY TO ANYONE!

SKINSTORE never resolve the problem of sending old inventory skincare that is over 2 years old. THEY shipped GWP "Gift with purchase" And sold it at a discounted price. They don't want to resolve, told me they will respond within 2-3business days. It has been 5 days, no response, no solution. I am planning to return all the stuff I purchased that is over $200 each order, I placed 2 of the same orders. Never want to do business with this company ever again! It is not right in the mind of selling gift with purchase that was supposed to be free with a "purchase" Murad if you're seeing this your dealer: Skinstore is selling your GWP2021 at discounted price on their sales section. Shameful!

I ordered the large size. They sent me the small size. I contacted "customer service".
They said, this is what you get for what you paid. Apparently, I was to look at the pic of the item and ignore the written description of what i ordered.
So...i requested a refund. The return authorization i was sent even listed the LARGE size as the item to be returned. I returned the item (with delivery confirmation). They denied my refund as the returned item was never received.
I have had to go thru my bank/ credit card to get my refund.

JUST DON'T DO IT!

They sent me an email saying limited time promo on Natura Bisse with pictures of the products under the promo- and then when you try to use the promo- it says it's excluded. DECEPTIVE AND UNETHICAL ADVERTISING. Very few Natura Bisse products are included in the promo. UPDATE- yesterday I live chatted with customer service and showed them the same pics and how upset I was with their deceptive advertising and wanted to go to the BBB. They just said sorry but there are exclusions. Today when I checked the site now ALL the Natura Bisse products are included!

I purchased a product that was expired. They did everything to make sure I gave up. Thieves. Out $145.

I never for my order. Contacted customer service and spent a half hour providing info. Then the person says you have to fill out a form and submit it.…. Why did I waste a half hour going over everything swearing my neighbor doesn't get it my concierge ( I don't even live in an apartment lol) craziness and on top of that the form has to be printed and uploaded its not online ‍

I ordered 2 slip silk pillowcase. They picture the slip pillowcase with the zipper, but send the envelope style instead. I reached out and said the item was not as pictured. An RMA was approved, and I returned both, but I had to pay for return shipping (which they said they would refund). Upon receipt they only refund one item, stating the other was damaged. It was (obviously) opened because I did not expect to receive an item different than what was pictured. 5 messages back and forth with customer service and I still don't have my full refund. They are a terrible company to deal with.

Bought Revitalsh Eyelash Conditioner from SkinStore. The product caused infection to my eyes. I reported to SkinStore right away and was promised to be contacted in 2-3 business days. Nothing happened ever since, no response and no follow up. Then I had to contact them 3 times for follow up. Finally, it took me 20 days to get their response saying the product has no issue, and I need to provide doctor certificate for getting refund. I stopped using the product right away, and wouldn't put on the product again to be infected again to get the doctor certificate. Very ridiculous, very bad communication.