SkinStore

At first I was skeptical after I ordered because it took a while to be assigned a tracking label and be shipped. The customer service number didn't work & the chat worked only once. They were very responsive via email. I got it within about 5-7 days. It was a $400 purchase but I got exactly what I ordered in perfect condition. Will be ordering from them again :) -Stef

Please do not be fooled by this company, I have purchased over two hundred dollars worth of product. What I received was defective and caused pain. I was told to return the product with insurance and they would refund my purchase along with postage. I insured it through the post office because I retired from them after 35 years, so I know what I am doing.The GEO tracking says it was delivered, shows my parcel. Date and time it was delivered. They claim they never got it. Thank goodness we are all not that stupid. They will never refund you, they lie all the time, and so many times you try and contact them sorry, no phone number, no email only a chat line through your account will they answer your questions and its always down, there never there. Pay a little more and make sure they have good customer service!

I did have a bad experience, after posting on this site they took the time to contact me and resolve the issues that I had. In fact they went above and beyond what they needed to do. I have changed my opinion of them. Thank you Skin store for the great customer response.

It has all products of beauty and well being. Website is easy to use and is at reasonable price. It has good skin products.

Products are not as advertised. No one answers their customers service number. I am a disabled, senior. I had problems uploading photos. Absolutely, NO RETURNS. Especially, during these trying times. Absolutely no consideration from customer service. Yes, I compared my products with perricone.com. Their products are definitely fake. Seal was opened. Now, that I finally know how to include photos; it's too late to return.

I order from a makeup kit for them for my mother's birthday. I was curious why I didn't receive my package yet and reviewed my dhl tracking number. I realized the company just completely didn't put my address, just my city, state and zip code. My address is filled out and complete on both the website and on PayPal, so there's no way a mistake like that can happen. And they also show that I received the order! I should've paid attention to the reviews before ordering. Please don't end up like me!

W've used the Skinstore religiously in the past for all of our skin care products. It appears the company has been recently purchased by an over seas company. I know this only because of service problems that recently began and speaking to people who appear to be from Great Britain or Australia (?). Their customer service is horrible! Had to finally resort to working through VISA to return my payment. Unbelievable how a change in ownership could screw a company up so badly!

They sent me an expired Glytone product and won't do the proper thing of apologizing and exchanging it... unbelievable. I've ordered a lot from them over the years bc of their good sales/ promotions and never had an issue before. Now that I looked into their returns policy on their website, it has a link that takes you to another site where you need a "username" and password to view what their return policy is!... RED FLAG!

With these kinds of shady business practices, they've lost a customer for life. Beware! We all have plenty of other options to get good online deals!

I placed an order on Dec 6 and got an email that my order had been "dispatched" on ec 6. The tracking info from some independent site said label created for weeks. The contact portal on the site asks you to print out a form and submit it? All the information is in their data base! Repeated attempts to reach them went unanswered until I submitted a dispute with the credit card company. Then magically, I got a response saying they are sending a replacement. NOT holding my breath. Oh well, there will be another Christmas next year for the intended recipient.

Absolutely skip this vendor. I should have researched before I purchased, because there are so many negative reviews of this dot com. Paid for a premium product that arrived defective and unusable. As it is a skin product, I did not immediately use, and was only days past the disappointing "14 day" return window when I reached out. Despite only looking for a replacement, Skinstore refuses to help me or stand by their damaged product in direct violation to their listed policies. Their customer service is useless and rude.

Please know that I am a legit first time customer of Skin Store. I ordered 3 products that costs $182.06 on 08/08/2021. I received an email dated 08/11 mentioned that my order will be delayed and my order is expected to be shipped within the next 48 hours. Then I got another email dated 08/14 mentioned that my order is still delayed on being shipped. No estimated date on when I can expect to receive the products! Just an apology?
Please understand that I will never buy anything from Skin Store ever again and will not recommend this company to anyone!
You lost one customer!

Ordered and was charged for an item that has not been rec'd. Cannot get the company to provide an answer even though their own shipper told me to follow up with them. They just keep telling me "we'll let you know" but do not. Would not bother ordering from them again.

These people are rude, do not care about customers once they have your money. Refused to correct a wrong delivery address within 5 minutes of order or cancel so I could reorder with correct delivery address.

I have been purchasing from Skinstore for a long time and never had an issue until I received a damaged/dried up product. I contacted customer service and went back and forth for 4 months over $22! It was pure frustration, but for me it was principal. Customer service is horrible and the company unethical. I closed my account and won't ever purchase from them again! Clearly, I'm not the first! Good luck Skinstore—I can't imagine you will stay in business with this approach!