SkinStore

Trying to return a damaged item has been terrible! It has been about 2 weeks since we informed them that the item had leaked out of the bottle and wanted a replacement. They keep trying to offer a discount and it is extremely difficult to reach anyone other than thru their site. We have been going back and forth and still no resolve. Wish we had ordered from someone else! You're better off ordering from another business. This is so time-consuming and frustrating.

This company must be run by some people out of their garage or something, why would they charge my credit card for a product they knew was sold out! Thats just suspicious to me. Then when i asked i was charged to begin with they gave a so much attitude it was like a parent was trying to scold me for calling them out. They literally told me and i quote " please don't go away mad, just go away. " I work in business, and NEVER have i heard of a business talking to a customer like that. Unprofessional is an understatement. Contacting my credit card company as we speak to cancel my payment and make sure i get my money back.

This site LOVES to send bait-and-switch emails. You buy a product from them, then you get emails saying the product you purchased has "gone on sale" - so you click through to the site, where it says, "Your favourite products have gone on offer" (they just LOVE to pretend they're British). They give you a promo code for a certain percentage off - 15%, sometimes even 25%. When you actually try to add the to your product and apply the promo code, it says the promo code is valid but doesn't apply to what's in your cart - instead, they say they'll send you additional products worth the equivalent of the applicable percentage of the full price would be. (Sorry, that's B. S. -- you're paying full price and getting a couple of small free samples which everyone knows just rot in a drawer somewhere). To say something is "on sale" has a general commercial meaning - i. E., that the price has been reduced. G-d only knows what they think "on offer" means.

This company has the worst customer service. Will charge your credit card for your purchase and indicate item is shipped even when the it never left the warehouse to begin with. Try telling them that you just want a refund and they won't do it. No accounts of all the conversations that had transpired regarding the problem because each rep that you talked to would just tell you the same thing - wait a few days for the refund. Be prepared to hold for at least 40 minutes to get somebody to get to you. They just hope you get tired of waiting and hang up.

It took two weeks for my order to ship. They blamed FedEx, but the tracking said otherwise. I attempted to cancel my order, which magically made it ship. When I returned my order, it "never made it back to the warehouse". My order was over $200. According to multiple reviews on several sites, this is not an isolated event. Do your research and learn from my expensive mistake. I would never give them my money again.

Ten days ago I ordered $225 of product. My order was sent the address was incorrect. Upon finding out I tried to provide correct address. They said they couldn't fix but would provide refund in 3-5 days if I cancelled. Then I could re-order. Now Day 10 later and reached out to be told there's nothing that could be done because i made a mistake on my address--AFTER they said they cancelled my order from me. I have no recourse and am unable to get a human being on chat. Do not use this company.

See image attached where they claim to fix problem; then next person says there's nothing that they can do.

I bought 2 shampoo/conditioner sets where the shampoo was just a sample and the conditioner was the main item. They only sent the shampoo and when I contacted them they didn't even read the message before responding. I have been going back and forth over a week and first they asked to fill out a form then they offered 50% refund even though the expensive item was not sent. I said that was not acceptable and they only offered the 50% again. Ive had to write back at least 5 times and it is still not resolved. I may have to get with the credit card company to dispute the charge. I will NEVER use this company again it's not worth the hassle, the customer service seems like it's just a bot responding.

Stay away from this website! They are a scam. They sell fake products and when I returned the products they do not refund. Customer service is robotic and unhelpful. Had same experience with all previous reviews. They just keep on delaying by saying wait 3-5 days before receiving your refund and they never refund. When I contacted again the representative told me my request is being looked into by another department and they cannot discuss this with me further and closed my account.

I would rate a zero star If there is an option for that. The return process was terrible and I felt like I had done something wrong. The customer service returned my messages but there was no action at all until I called and called multiple times to get a hold of someone. Nightmare!

Title says it all. When I contacted them to find out why my order was not on time after paying for two day shipping they did not answer any of my questions that I asked in my email. They just gave me a generic response that it could take 30 days to get a product and to contact them after 30 days if it didn't show up. I will never shop with them again.

Do not order from Skinstore if you actually want to receive your order
43 days after placing my order I am still waiting for some of the items and I am now being lied to and fobbed off by this joke of a company. They have repeatedly refused to dispatch in stock items for so long that they are probably now out of stock. They do claim to have dispatched them but I have received no dispatch email and they have repeatedly ignored my requests for a tracking number. My requests to have the issue escalated are also ignored. I have never dealt with such an incompetent and frustrating company.

After taking over a month to receive my products, and repeated attempts to get the status from the customer service department, the company made me PAY my own return shipping since I had to replaced my product from a legitimate and efficient retailer. Will never purchase from skinstore ever again.

I accidentally ordered two of an item. I immediately contacted the site. They told me to return and gave me the address. NOTE-unlike every other beauty site they not only do not offer free returns but they do not provide a label. You have to go the the Post Office and mail yourself. Hi 1983. So I send. It has now been 3 1/2 weeks and no refund. They do not have phone customer service nor live chat. You have to send messages through a message app, and they get back to you the next day. I provided my tracking number to show the product has been delivered, but each message I get (every other day) states that they are investigating. This is a $100 Refund I am owed. Over a week of the BS messaging-still no refund. Still no reason why. Why is their warehouse issue my fault? I have proof it arrived! I will never, never, ever order from then again. Beware.

I did have a bad experience, after posting on this site they took the time to contact me and resolve the issues that I had. In fact they went above and beyond what they needed to do. I have changed my opinion of them. Thank you Skin store for the great customer response.

They sent me the wrong shade of concealer 3 times. I wrote them each time and on the second contact, I was assured that the warehouse would double check the barcode/UPC to make sure. Wrong. I got the same incorrect product again. I wrote them asking for a refund since I now need to purchase the concealer somewhere else, and they sent me a returns form... probably needless to say, I do not plan on going out of my way to return something that's their fault. I am still waiting on their response again, but I can confidently say that I'll never order from them again.