Ulta

I went into the Fort Smith store yesterday. The sign said mix it up and buy one get one free upto $70 so I went to purchase the Pureology. All the signs were every shelf except for the large liters that were $90. I picked up the next size they had not the trial size but the $37 I believe is what they were. They said that was not part of the sale on the trial size. Those were like $15 or something. The sign said a range upto $70. They would not honor their sale. This is twice they did this crap when I went in there to get something from that store. That is false advertisting.

We ordered a hair product that never arrived They claimed it came at 7 am to our front door. Nothing arrives at that hour in our area ever. Our ring camera shows nothing arrived. I have been arguing with them unsuccessfully for weeks. They tell me to check the area around my door. I will never order from them again. Their customer service is non existent for online orders. They will refuse to give you the time of day if a package is stollen in transit like ours or off your porch.

I placed an order during the black Friday sales. My order stated it was shipped the next day. 2 weeks went by and the order never was actually shipped stating it was awaiting pick up from the carrier. I spoke to customer service several times about this issue and was promised that my order would be reproccessed and shipped back out. Instead, they cancelled my entire order refunding it. Then told me that I could go online and reorder at what the current price was of the items. They did not care to correct their mistakes at any level along the customer service chain.

I was online adding to my cart when my app glitches. I noticed my shopping cart had suddenly been cleared. So I closed app and opened thinking it would reset. Nope. So I added items back into my cart. Then I purchased. I receive 2 emails saying 2 orders were placed. Both were duplicate. So, immediately I texted customer service (within 5 min) to have them cancel 1st order. I explained my situation and was told by 6 different people they couldn't cancel my order. All of them assured me they could help, wasted my time just to tell me their bs system wouldn't allow them to cancel my order that hasn't been shipped. I have been a customer for years and they just lost one due to bs policies and incompetent agents.

ULTA Scam. Warning- Don't order online.
I ordered over $110 in product from Ulta with a total of 6 products. A padded envelope arrived with one of the six products. When I contacted the company through email and by phone, they refused to make the situation right saying they could see that a package had been delivered. I contacted the BBB to file a complaint and realized they have a ONE STAR rating with them as well. Even with the BBB contacting them to help resolve this issue of the missing product, Ulta refused to talk with me live or make an effort to resolve the issue. Look at their reviews on the BBB, TrustPilot, Consumer Reports, etc. This is not an isolated incident.

While shopping at the Winter Garden store in Orlando Fl. It took forever to find someone on the floor to assist me with a question. Also, please speak to that extremely aged platinum bottled blond up at the front counter about snatching money and giving customers their change back on the counter. If I'm giving you my money in your hand the least you can do is return my change back to me in that same hand. You're welcome!

Terrible customer service online and in store. I spent 3000 in one day, and not that I deserve special treatment, but Im clearly someone who gives them business. This business turned into a joke. They clearly cant handle clients, and no wonder they have $#*!ty reviews everywhere. I'll take my money elsewhere.

Rated 1 out of 5 stars
They took the money and didn't deliver…
They took the money and didn't deliver the package and when we contacted them, they are not helping. Poor Service and Useless. Runaway from this place. I will find a legal way to get my money back. Order#M*******

I ordered the intense prada paradox perfume $92.01 with the promo code. I rushed home with a notification of delivery, only to open the package and its empty. Nothing but a return shipping label. Examining the bubble package it had been cut under a flap and re-taped. Either somebody from the warehouse never packaged it or somebody in transit stole it! Ulta customer service was no help. How do you find a missing item and the tracking number shows delivered? Run tapes back in the warehouse? I feel scammed. Out of money. My Christmas present to myself is stolen. Im not rich. I work hard for my money just to have someone steal from me.

Online Purchase. Although I am happy with my purchases, I am leaving this review at a 2 star due to the lack of helping out with the free gift offer after the order was completed. It was not easy to figure out how to apply the free gifts at checkout and then after my $170 order, I was told they could not add my free gifts, so I missed out. I feel as if this is not right, a free gift should be able to apply after the fact, I am still purchasing the items! I will leave my 2 star review for the lack of customer service towards a purchase and remind everyone to make sure you add the free gifts and that they show correctly upon checkout, or you will miss out!

The service is outstanding which is kind of shocking considering the price (it's a lot of money to me but these days I am often made to feel like I'm cheap when I'm just someone with no extra money so this a huge splurge and she didn't treat me like it was no biggie..

Website and app only allows you to use one gift card at a time. So you either have to spend your own money on the remainder of the order, defeating the purpose of a gift card, or you have to split your order up into multiple orders and pay multiple shipping charges on each.

They put items in your cart and call it a "gift" until you pay and then it is charged. Customer service won't cancel the order that was placed 5 minutes ago. Sad and sorry experience. Stick with amazon. At least they will make it right.

I order skin care and makeup from on line mostly. www.ulta.com is my go to. They have both high end and drugstore (or comparable price point). The have the best rewards program it's is so much better than Sephora

I stand on the first assessment of my review. They sent out a replacement shadow in the exact packaging they sent out the original palette. That Palette also arrived damaged. I sent and email in regards to not wanting them to send anything else. I'm finally just done with them.

Update: ULTA contacted me through email and apologized for the service I received. Offered cash back and giftcard which I accepted. I will not change the rating because it is what happened, however I updated to show they did reach out to solve the problem.

Customer Service is unable to correct online order delivery issues. Carrier shows package is lost and customer service representative indicated that nothing could be done until after 8 business day time period had passed. No deviation or correction could be made and was told that manager would reject any attempt to escalate issue. Ulta indicated they have no ability to contact third-party carrier.

This Website is total scum.
I've encountered an error during checkout twice, resulting in the failure of my order completion. However my account was charged for $42.89 every time. Adding to the frustration, the support team seems to be conveniently ignoring my ticket, so it is impossible to get a refund. This experience has led me to waste nearly $86 for absolutely nothing.
If you have extra funds, I'd strongly advise considering a donation to charity instead. Otherwise, you might find yourself falling victim of Ulta Beauty scammers.