Ulta

Terrible customer service online and in store. I spent 3000 in one day, and not that I deserve special treatment, but Im clearly someone who gives them business. This business turned into a joke. They clearly cant handle clients, and no wonder they have $#*!ty reviews everywhere. I'll take my money elsewhere.

Horrible customer service. I will never buy from them again. I emailed back and forth 5 times with specific question about fixing an order or getting a store credit for a free accessory and they cannot answer a question or even acknowledge what I'm asking. They clearly cannot understand English. I wanted the free item that was missing or store credit. They never addressed either question. Do not buy from them. I will be returning the product.

I placed an order online and after three days of it having "been delivered," I contacted customer service. They said they wouldn't refund or replace the order since it had been marked delivered to the correct address. I demanded proof, and they sent a picture from their tracking company of my package left on a pile of trash, which was obviously then thrown away by refuse collectors. Ulta still refuses to refund my order. I would never recommend anyone purchase from them online.

I have been shopping at Ulta for a few years and am a rewards customer. I forgot my coupon and asked them to look up my card and was told they will not do that. I told them I would go somewhere else then. They said see ya. Really? So I did. Also want to mention that they are selling hairspray without lids. I was told they were damaged in shipping. Who would pay full price for hair spray with no top on it at that price. Love the products Ulta sells but choose to shop else ware because of the customer service. So sad.

As a long time customer, for years I am highly disappointed in Ulta. I recently tried to place an order 2 days straight to take advantage of the daily deals. Each time my transactions were declining. I reached out to customer service who said I would receive a call from a Supervisor, which I never received. I later received an email saying the items in my cart went against their guidelines. I am confused because all I had was perfume, make up and nail polish in my cart, and there were no multiples of the same item to indicate anything shady. I've asked several times what in my cart went against guidelines but I have yet to receive an answer. That's fine because I was able to keep that $170 in my pocket and ULTA doesn't have to worry about my business again. Upon reading reviews from several sites, it seems they gave gone downhill.

I think Ulta has a little bit of everything for each customer from quality to price. However the staff sometime seems a bit questionable at times or not so enthusiastic to be there. They also seem to try and put heavy makeup on you that you might feel is not even a match, just look at the makeup of those trying to sell and find an employee that looks more like your application style - the more natural the better and less is more in my opinion.

I'm not near a Sephora which I find to be a step above this chain in product and customer service but what I do like is the easy return if something doesn't work out for you.
You might however just leave with the feeling those employed will be talking about you after you left the store.

Listen to your valuable loyal customers. If something is an easy fix to make a customer (who is a diamond status credit card holder) happy, just do it! I have a 2 year old and an 8 month old who has cleft palate and I'm going through a treatment myself while my children's father abandoned us earlier this year. The only thing I get to do for myself that makes me smile is my makeup. I NEVER received the birthday gift in June. I checked everywhere in my email. I activated everything I was supposed to. Ulta doesn't care one bit that I didn't receive it. Yes, I understand it's a few days into July but I never received anything! It's not like I received it and just didn't use it. It's a $15 item that could SOMEHOW be sent to me but Ulta refuses to leave me satisfied. No one took any extra steps. They basically said "sucks to be you!"

Their online service, shipping, communication is great.
I ordered twice from them this holiday season and had zero issues- great free gifts with my order.
Truly helped me not run around mall after mall. I will definitely order gifts for friends from this site when they want cosmetic related items

I ordered a bunch of items worth a lot of money online for gifts, ulta has still yet to refund me my money or even send out my package that I still never received. The customer service is horrible when you call. Still waiting for them to investigate my stuff and I just keep waiting and waiting even after paying for all my items. I much rather shop at Sephora they are a lot nicer.

I love Ulta! The only reason I took a star off is because there are some high end brands that they just don't carry. Things like Gucci for example. Their rewards/points system is awesome, perhaps better than Sephora's however they don't include samples/free promo items like Sephora either. Their customer service is definitely better than Sephora's and they're much easier to get in touch with. If you're looking for great makeup/haircare- general beauty supplies, I recommend Ulta. If however you're looking for more high end, you're best bet is they brands website or Sephora.