Stacey M.

Listen to your valuable loyal customers. If something is an easy fix to make a customer (who is a diamond status credit card holder) happy, just do it! I have a 2 year old and an 8 month old who has cleft palate and I'm going through a treatment myself while my children's father abandoned us earlier this year. The only thing I get to do for myself that makes me smile is my makeup. I NEVER received the birthday gift in June. I checked everywhere in my email. I activated everything I was supposed to. Ulta doesn't care one bit that I didn't receive it. Yes, I understand it's a few days into July but I never received anything! It's not like I received it and just didn't use it. It's a $15 item that could SOMEHOW be sent to me but Ulta refuses to leave me satisfied. No one took any extra steps. They basically said "sucks to be you!"

Absolutely amazing customer service from Harley W. From Ebates Member Services! She was sweet, answered me back quickly every time I had a question, and 100% resolved my problem with no issues! I will definitely be recommending Ebates to everyone because of her! (Not to mention Harley was almost my daughters name, I've always loved it lol) Thanks again Harley!